Snvinyl Reviews 325

I made another purchase after having had such a good experience the first time. This was for a much harder to find vinyl, and it took about 6 weeks to be sent to me, without a huge amount of communication about when to expect delivery. But all I had to do was ask and I got a prompt and helpful reply. The record finally arrived exactly as I'd hoped - I'm really grateful for the snvinyl team making it possible for me to have this beauty in my hands.

I placed an order with snvinyl which I did receive damaged. I sent this back recorded delivery and have been battling with the company to get a replacement ever since. Cryptic responses to my emails and stupidly placed another order and paid for it over three weeks ago and still awaiting delivery. Scott Nagle seems to be incapable of running a business and should stop trading. I will not be delaing with snvinyl any more and will report to my bank.

Sadly, I placed a new order on January 2021. The item was shipped via DPD to Europe. The parcel was returned back to UK. Scott confirmed having received it in UK on March. As a goodwill gesture of my part, I added a new item and Scott said «I will re-ship with another carrier». I never got a new tracking number, not even the name of the courier. I've just received cryptic responses in three words, showing no intention to solve the problem. No feedback in weeks from Scott, no answer after request of the order cancellation or to transfer the money back!
For those who defend Scott, it seems simply a matter of time to have a bad experience.

A frustrating experience which ran from 14/02/21 to 22/05/21. Some items arrived, some didn't. Comms were poor with responses to my emails not addressing issues raised. It was as if a response would be sent without having read the initial email. I made several requests for refunds which were unsuccessful.

Matter finally resolved when I wrote to Scott advising that I would be lodging a "Simple Procedure Claim" at the Lanark Sheriff Court on the 21st of May to recover the monies outstanding and would also be applying for the costs of having to bring the action. Only then was Scott able to "find" and refund the invoice numbers which I had been sending him for the past weeks.

Overall, some items were received, and the ones which weren't were fully refunded, but only after a long and frustrating exchange.

I won't be dealing with SNVinyl again.

And the saga continues. No response from Scott, no solution, no getting the product I purchased and no money back. In other words, he is an embezzler. It takes people's money and doesn't deliver the product. It's been 2 years since he stole my money. BEWARE, the store is a scam.

I ordered a Jelco headshell from SNVINYL.CO.UK on 24.05.21. I paid for recorded delivery. The item was stated to be in stock. After a month of emails to Scott Nangle (most of which were either unanswered or answered in terse, cryptic phrases), I cancelled the order for non-delivery under the Consumer Contracts Regulation and asked for a refund to my credit card within 5 working days. No response and no refund 7 days later. I filed a claim with my credit card issuer, who issued a refund within 3 days.
Moral: save yourself the time, effort and frustration of dealing with this retailer and avoid him like a shower of Coronavirus. I wish I had seen other reviews of this incompetent (at best) business before I placed my order. I assume he has a big, red nose, baggy stripey trousers and wears size 28 shoes.

Absolutely awful. Had to return a record as this guy uses Hermes to deliver and the package was damaged. He denied receiving the return despite his signature being on it and being confirmed as delivered. I’ve ordered about 6 items so far and had issues with 4 of them. I get the feeling he is being difficult as other reviews here suggest.

I ordered an LP back in June 2020 and still nothing received. Moreover there is no response to my reminders. I tried the email and then sent messages through the site. Also, y secretary tried to contact them. Unfortunately, there is no further action and the prepaid account has most probably lost

Poor quality stylus and a dismissive attitude to my complaint. Very unimpressed and I won’t use them again.

I've bought mylar sleeves from Scott on several occasions. The first few times the transactions were fine. But my most recent purchase was a disaster.

He kept telling me the package was sent or being sent. Only for it to not arrive over a week later. And when I asked for a tracking number, he told me it'd be sent in another email. Which, of course, also never arrived. It went on like this for weeks.

Other email responses to my queries were very opaque and I got the sense he was almost certainly doing this on purpose. It was as though he was deliberately misunderstanding me, so he could string me along for a few more days.

Scott really needs to be fully transparent and honest with his customers. I'm sure people would be understanding re: delays. After all, we all realise that we're ordering fairly niche products. And that there's pandemic on that's bound to affect supply chains and postage timings.

He also needs to hire someone to handle company communications. Right now, it's the single most off-putting thing about the company.

In the end, I got a full refund from him after threatening to contact trading standards. But it's not worth the aggro to order from Scott these days.

Appalling.

I wanted to upgrade my dad's turntable while I was staying with my parents.

So I bought from Snvinyl. Bad mistake.

Despite me requesting a delivery address, and checking with them a number of times, they sent the needle to the billing address - where I wasn't, and won't be for a while.

I then checked and checked by email- they insisted it was going to the correct place.

It didn't turn up. It was delivered to the billing address.

Their emails are obtuse, their billing and payment system prehistoric, their customer service is nil. Avoid avoid avoid.

I ordered a Stevie Ray Vaughan Vinyl on August 3rd, 2020. On November 18th, 2020 I asked for ... On January 9th, 2021 again ... Scott only said that the album had already been sent - I never got a tracking id! in the meantime i got another album i had ordered - stevie ray vaughan lp hasn't arrived until today. NO feedback from scott, NO idea from him to make up for the damage or to transfer the money back! NEVER AGAIN! ... and that is also the opinion of many of my vinyl friends in europe. stay away!!!

I believe Scott deserves respect.
I have never written to him in an insulting or disrespectful way, even when an order was delayed. Every order I’ve placed has eventually been fulfilled.
Considering the prices — which I genuinely think are the best on the market — this is a rare opportunity for us buyers to get the albums we love at a fair cost.

I once waited three months for the Keith Jarrett Sun Bear Concerts 10LP reissue.
If we treat Scott with the respect he deserves, I believe he will always return the favour.

The records are packed securely in thick cardboard boxes, and none of them has ever arrived damaged.

Thank you, Scott.

No issues from start to finish.
Ordered LA Woman 45 2LP
Excellent packaging.
Asked if in stock before ordering.
Got 2 word reply. But what is the issue with that?
Too many people on here too quick to criticize.
Will be using in future.

Placed a order on the 30th of April still not received my item tried calling the number which I got the number is not available then I sent a email which got bounced back as address not found very disappointed

I’m a big fan of Scott and his store and really feel bad reading the negative reviews here - though I confess the pain can often be very real.

The store has one of the most comprehensive LP catalogues in the UK and Scott really does have a passion for what he sells. He knows the music and he understands the hardware. I know this because, despite being busy, Scott has corresponded with me several times over email - albeit in cryptic or even laconic messages.

I have now placed a lot of orders spanning several months and I have experienced both super-promptness as well as the hugely-delayed. Overall, there have been more super-prompt fulfillments than the delays, but of late, the delays seem to be the norm. This is likely due to Covid-19 which includes not just delays in transit but also delays being experienced by the manufacturers, or their print runs which do not seem to be enough for global demand for LPs, which is rapidly rising.

There has never been a problem with the quality of packaging - I would go so far as to say that it is outstanding. I have always received notification of shipment and the orders arrive within 2-3 days of the notification - sometimes even within a day. The seller is very genuine and will *not* scam you.

The problem is really down to communication. I think customers might be happy to wait longer periods for items provided there were some way of knowing the reasons for the delay. It is harder for people to understand how items that are ostensibly in stock do not reach them in a few days. Or for items to come in to - and then go out of - stock, without receiving shipment. There are probably many reasons why this might happen, but to the customer who does not know, it does not matter.

Overall, if you don’t care too much about *when* stuff reaches you, so long as it does, buy without fear. Scott is not trying to be Amazon, I think he is just a guy (and I think it is only one guy 95% of the time!) trying to sell some music and gear.

From a customer who is still awaiting several LPs after several weeks :)

Do not buy from this pathetic site absolutely disgraceful. I received a delivery of vinyl and the packaging was nothing but his rubbish, his answer to this (my shredder wasn’t working) !!I returned a scratched and warped record on 17 Feb that he agreed to replace and it’s now 24-04-21 and I haven’t received any correspondence from him and he doesn’t answer the phone, the worst shopping experience you will ever encounter avoid like the plague. I have photos to back up this statement.AVOID LIKE THE PLAGUE.

I ordered a Vinyl from them which took 3 weeks to arrive so cant really say anything bad really.

However if they improve on communication that would help. Didn't get any notification the order was shipped for example, just little things to stream line the order process a bit. Having said that, I probably use them again.

I purchased an item from this supplier at the beginning of March 2021. The communications are awful and the supplier was just saying that he was shipping "this week" for several weeks. He's rude and appears to be a scam. I had to open a case with my bank and now I am waiting on their resolution. All I know for sure is that the item was never sent and I will never order anything else from him. Please do not do business with this merchant. He tried to blame covid for the delay, but it does not add up. Avoid this business.

I tried ordering two limited edition vinyl LPs from Scott Nangle that were out of print but, nonetheless, listed as in-stock on his web site. So, before paying the invoices, I emailed to ask if the items were actually in stock. I received an email reply the next day in cryptic language that sounded like it had been written by a broken computer, not answering my question about whether the items were in stock. So I emailed again to clarify. The next communication I received from Scott was a rude email scolding me for writing him too many times. Ironically he never answered my question as to whether the items he had marked as in stock were actually available.