Despite slight delay in delivery due to logistics issues, the bedspread I ordered is at good quality standard and as described / viewed. Only consideration is that pebble grey is more like light grey,... See more
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Review summary
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Products arrived well packaged in great condition, high quality and turned out to be very comfortable! Delivered by DPD - which is great. My only qualm is that the delivery took slightly longer than e... See more
Ordered these at end of July on pre order although I didn’t realise this at first. Stock arrived early September and I got them a few days later. The quality of the set is lovely. It feels soft and co... See more
I ordered Egyptian cotton towels and face cloths. Superbly thick and soft. Excellent quality fabric and finish. Really pleased with this purchase. 4* rather than 5* due to different information provid... See more
Company details
Written by the company
When we sleep well, we get so much more out of life. At Soak&Sleep we're all about helping you create your perfect sleep sanctuary. Products that are designed with care & made to last at the fairest prices. Love sleep. Love life.
Online Bedding & Bath Brand
Written by the company
- 5 stars for comfort and value for money
Free UK Mainland Delivery Over £70
Free deliveries - in under 5 days. We guarantee it!
3-5 working day standard service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £70)
Contact info
St James House, 20 Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483 616 616
- info@soakandsleep.com
- soakandsleep.com
Save on luxury Bedding essentials!
4.1
Great
35K reviews
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This is exactly what we were looking…
This is exactly what we were looking for to fit our european king size bed. Excellent quality.
August 18, 2026
Excellent service and products
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My things never arrived
August 17, 2026
Reply from Soak&Sleep
Hello Charlotte,
We are sorry to hear that you have not received your order.
We can see that it has been marked as fulfilled, and we have reached out to you directly to investigate this further.
We appreciate you bringing this to our attention, and appreciate the oppertunity to put this right.
Many thanks,
Grace
Soak&Sleep
Can’t comment on the bedding as I still…
Can’t comment on the bedding as I still haven’t received it although I ordered it on the 26th of August !
September 3, 2026
Reply from Soak&Sleep
Hello Sharon,
Thank you for your review.
We are sorry that you have yet to receive your order.
We can see that your order is due for delivery today with DPD.
We have reached out to you directly to address your concerns and provide your tracking number.
Many thanks,
Grace
Soak&Sleep
Slow but good
Delivery took quite a long time but item is good. Soft pillow covering is rather noisy but downy inside.
September 2, 2026
Great set of bed linen and just what I…
Great set of bed linen and just what I wanted as very true to description. Would highly recommend
September 3, 2026
These pillow cases are lovely quality…
These pillow cases are lovely quality and wash well.
My second purchase as like to change pillowcases every couple of days. 2 packs of 4 Oxford style will keep me going for now.
September 2, 2026
Not bad, not great
Quality of linen is decent, though feels thinner than my 100% linen set from Rise & Fall. I feel the midnight grey showed a nice bluey tone in the pics, but it’s just very grey - so don’t love the colour in my bedroom especially as we move into colder seasons. I also don’t love the ties instead of buttons, feel they don’t even line up properly
June 23, 2026
Reply from Soak&Sleep
Hello James,
Thank you for your review.
We are sorry to hear that you are not pleased with your linen and that it is too grey for your bedroom.
We are also concerned to hear of the issues you have flagged with the ties not lining up properly.
To address these concerns, please email our customer service team (info@soakandsleep.com), and we would be happy to look into this for you.
Many thanks,
Grace
Soak&Sleep
I found just what I needed at Soak and Sleep
I made my purchase on-line. The system was easy to navigate. Payment was straightforward, but I'm not sure what "shop" is all about and tried to avoid it, unsuccessfully.
The duvet cover arrived quickly, just what I needed and the quality of the item is excellent. I was looking for an organic cotton single duvet for my grandson who suffers from eczema. At Soak and Sleep I found just what I needed. I shall return for other items when I'm looking for something special.
September 1, 2026
It was easy to order as I had already…
It was easy to order as I had already bought the same topper before. Love it as it comfortable and would definitely recommend it.
Good value too and service and delivery was very timely.
August 14, 2026
I don’t have my delivery
I don’t have my delivery. Spent a lot of money, which you still have, paid for next day delivery and almost a week on I have no items with zero communication from yourselves except when I called you to see where my items were your customer service team told me it would 100% be delivered yesterday and I’m still waiting!
September 1, 2026
Reply from Soak&Sleep
Hello Jo,
Thank you for your review.
We are sorry that you have yet to receive your order and that the delivery time frame provided by our customer service team was not met.
We have looked into this with DPD, and they have advised us that the parcel has been damaged in the courier network.
We have reached out to you directly to offer a full refund or a replacement with priority shipping.
We do apologise for the inconvenience caused, and appreciate the oppertunity to put this right.
Many thanks,
Grace
Soak&Sleep
Very happy
Item arrived on time and well-packed. I'm very happy with both the service and the product.
September 1, 2026
Appalling Customer Service
Appalling Customer Service
Order Number S1026898
Received pillows that were too high. I have been trying to return them for a week and despite emailing (trying to call - waited 10 minutes and nobody picked up), I cannot seem to get a response. I get emails asking me for information and they are not followed up. I am having to constantly keep asking for someone to contact me. For three days the message was that they were on a training day. I finally get through and waited 10 minutes and still nobody is picking up. I cannot take the pillows to my local DPD pick up because the box they packed them is too big! They have to arrange and to get them to contact me is non existent. Why do companies offer returns and then fail to their policies. No, I do not recommend them and won't purchase again.
September 4, 2026
Unprompted review
Reply from Soak&Sleep
Hello KC,
Thank you for your review.
We are sorry to hear that you are not enjoying your new pillows, and that you have not been able to get ahold of our customer service team.
Sadly, we are currently dealing with an influx of enquiries, and this is affecting our que times on calls, as well as first response times via email.
We can see that our team has arranged a DPD collection for today, and that this was confirmed with you on Friday.
Many thanks,
Grace
Soak&Sleep
Lovely summer weight duvet.
Good service, great product. Very happy with purchase of my duvet.
August 14, 2026
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