Over £11.00 to deliver 3 small items, delivery was nearly as expensive as the products absolute rip off
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Order item before Christmas never arrived. After asking what happened with my order they said new one will be sent. Few days after they receive email saying my item is out of stock definitely terri... See more
Company replied
Great products & service. Wonderful experience end to end, from the brilliant products to the service. We are really pleased with our Toast Beers & Harry Specter Chocolates. Arrived on time & with e... See more
Company replied
Very good stuff. The real value isn't always obvious with some products such as the shampoos until you use them in comparison to other apparently cheaper, but poorer value, products. The beers are wi... See more
Company replied
Company details
Information provided by various external sources
Social Supermarket is changing how people shop online, by making it easy to find and buy products with a positive social impact.
Contact info
7 Eythorne Road, SW9 7RH, London, United Kingdom
- 07918082431
- info@socialsupermarket.org
- socialsupermarket.org
Always excellent service
Always excellent service, even queries are answered immediately.
March 4, 2020
Unprompted review
Reply from Social Supermarket
Thanks FIN for the kind review. I am so glad our service met your needs quickly and effectively.
Reply from Social Supermarket
Hi Gill, so pleased you love the site and thank you for the kind review.
Very good stuff
Very good stuff. The real value isn't always obvious with some products such as the shampoos until you use them in comparison to other apparently cheaper, but poorer value, products.
The beers are winners however regardless and they, and other products on the site, make great gifts which say a lot about the giver.
January 8, 2020
Unprompted review
Reply from Social Supermarket
Hi David, thank you very much for the kind review. We are so glad to hear your experience with the Shampoo has been positive and the beers have been a winning gift.
Reply from Social Supermarket
Hi, thank you for your feedback. We are always working hard to improve our website especially as we grow. We appreciate this feedback and we are now exploring how we can include i) ways for our customers to track the products ordered, including our hampers and ii) ways for customers to leave notes for the recipients. We're sorry we didn't meet your expectations this time and we hope we can in the future. If it would be helpful to discuss this order further, please do contact us on info@socialsupermarket.org.
Very responsive after having a broken…
Very responsive after having a broken bauble
December 28, 2019
Unprompted review
Reply from Social Supermarket
Hi Alan, thank you for your review. Apologies again for the broken bauble and we do hope the replacement reached you quickly and safely.
Excellent for ethical gifts and…
Excellent for ethical gifts and fantastic customer service.
December 27, 2019
Unprompted review
Reply from Social Supermarket
Hi Craig, thank you for your kind words. We're so very glad you shop for your ethical gifts with us. Do keep checking back as we expand our range of brands and products.
Simple and ethical.
December 25, 2019
Unprompted review
Reply from Social Supermarket
Hi Laurent, many thanks for your feedback. So glad you found the site simple to use and loved the ethical brands.
Brilliant website bringing together all…
Brilliant website bringing together all the best products with social purpose. All those I ordered from also provided great support.
December 22, 2019
Unprompted review
Reply from Social Supermarket
Hi Charlotte, many thanks for your kind feedback. So pleased you like the products.
Keep up the good work, just a couple of minor suggestions
I commend the work you do in supporting social enterprises and I really hope that more people can make ethical consumption choices by buying local and/or from social enterprises.
Just a couple of suggestions:
- it would be much appreciated if I could get updates on the progress of the order
- as I was getting a xmas hamper for a friend it didn't help that there was no option to leave a message with the order
Thanks very much
December 20, 2019
Unprompted review
Reply from Social Supermarket
Hi, many thanks for your feedback. We always welcome feedback from our customers on how we can achieve a better service and customer experience. Both of your suggestions have been noted by are team and we are working to ensure i) customers have increased detail on the status of their order through the delivery process and ii) provide the ability to add gift messages to our orders. Thanks again for your feedback.
Reply from Social Supermarket
Hi James, many thanks for your kind feedback.
Excellent choice of items
Excellent choice of items. We ordered this as a prize for a work event and it went down a treat - will certainly be ordering more things from here again.
Would love to see this place expand and offer even more!
December 18, 2019
Unprompted review
Reply from Social Supermarket
Hi Emma, many thanks for your feedback. So glad to hear that our products went down a treat at your work event. We are always working hard to expand our range of products so please check back when you can.
Wonderful products
Wonderful products! My sister in law loves the gifts I get her from here every year. Highly recommended!
December 17, 2019
Unprompted review
Reply from Social Supermarket
Hi Rachel, many thanks for your feedback. We are so pleased your sister in law loves here gifts from Social Supermarket. Please do check back when you can for the latest products and brands.
Great product quick delivery and for a…
Great product quick delivery and for a great cause
December 15, 2019
Unprompted review
Reply from Social Supermarket
Many thanks for your feedback and so pleased everything arrived in a timely manner.
Would be 4 stars
Would be 4 stars, but part of my order didn't arrive. It was sorted after I made contact, but I shouldn't have needed to.
Otherwise, everything arrived in good quality packaging etc.
December 10, 2019
Unprompted review
Reply from Social Supermarket
Hi Steve, many thanks for your feedback. Our apologies again that a part of your order didn't arrive in a timely manner. We are working closely with the supplier in question to improve these processes and we will aim for this to improve going forward. We are pleased the remaining elements of your order were in good order.
Brilliant service, wonderful products
Fantastic, high quality products with that additional ethical factor. It’s been a go to site for my Christmas shopping this year!
December 9, 2019
Unprompted review
Reply from Social Supermarket
Hi Hannah, so pleased you are happy with your products; we are always emphasising quality alongside their great impact. Do check back regularly for fantastic new brands and products we are adding.
Such a great hamper full of fab treats
Such a great hamper full of fab treats. Super easy to buy as well.
November 30, 2019
Unprompted review
Reply from Social Supermarket
Hi Luna, so pleased you enjoyed your hamper and the fantastic range of social enterprises included.
Great selection of products
Great selection of products, good customer service.
October 29, 2019
Unprompted review
Reply from Social Supermarket
Hi Matt, so glad you enjoyed our selection of products and our customer service. We are always working hard to expand our range of products so please check back when you can.
Excellent product and swift…
Excellent product and swift communication
August 20, 2019
Unprompted review
Reply from Social Supermarket
Hi Teresa, fantastic to hear you loved the products.
Unusual product range with great stories behind them
Unusual product range with great stories behind each maker, and I love that they are all social enterprises. It’s the way forward in business I believe.
April 26, 2019
Unprompted review
Reply from Social Supermarket
Thanks Rebecca! Fantastic to hear you like these social enterprises.
Simple, efficient and professional
Simple, efficient and professional experience.
April 26, 2019
Unprompted review
Reply from Social Supermarket
Many thanks for your kind feedback!
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