Our initial visit to the showroom in Schoten was a very pleasant and informative experience. Karima was patient and knowledgeable and did not try to push us into something we did not want. She was v... See more
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Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
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I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very poor delivery service
Very poor delivery service. Even though Sofacompany said the couch will be delivered to the second floor, nevertheless they just dropped it on the ground floor and left.
December 20, 2022
Reply from SOFACOMPANY België
Dear Guoda,
Many thanks for the review!
We are very sad to read that the delivery didn't go as promised. Our sincerest apologies. We will contact you immediately about this complaint.
We wish you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Great couch and great service
We initially ordered a couch which we realized would be too big for our living room. We were able to cancel the order when the couch was already scheduled to be delivered, which was great. We then ordered a different couch (Noa in beige) and absolutely love it. It's comfortable and looks great.
November 21, 2022
Reply from SOFACOMPANY België
Dear Nicola,
Thank you for writing this positive review. 😊
We are happy to read that you were helped easily when cancelling the couch and ordering a new one.
Have fun with your Noa and we wish you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
dangerous when your partner does your client facing...
Good contact with the company itself; but poor delivery service. You paid for delivery on the 3th floor... and they refuse to bring it up. The agreement was written on paper; I don't need 15 minutes of discussion with the delivery guys.
So Sofacompany, choose your partners (TNS Groen in this case) wisely, because this was a 4-star experience and they made it a 3-star experience.
November 25, 2022
Reply from SOFACOMPANY België
Dear Bas,
Many thanks for the review!
We are happy to read that you are so satisfied about SOFACOMPANY. We're very sorry to hear that the experience with the delivery company wasn't good at all. We will follow up on your experience with TSN Groen.
Have fun with your new Babette and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Fast and professional service
We are very happy with the sofa and with the service. Highly recommended!
November 5, 2022
Reply from SOFACOMPANY België
Dear Cristian,
Thanks for your review! 😊
it's so nice to hear that you are so satisfied with us! We wish you a nice day and lots of fun with your new purchase!
Kind Regards,
Dani - Team SOFACOMPANY
Well my chair Douglas was Delivered in…
Well my chair Douglas was Delivered in good hands . An the worker a friend help me to assemble and give the style the chair deserves.
He was also very very friendly and I recommend friends to buy from Sofa Company
Best . I love it
July 26, 2022
Reply from SOFACOMPANY België
Dear Oliver,
Thank you for sharing your experience with us!
We are very happy to hear that you would recommend us and that you love your Douglas sofa. 😊
Have fun with your new sofa and we wish you a lovely day Oliver!
Kind regards,
Alicia - Team SOFACOMPANY
A very pleasant experience
A very pleasant experience, design quality and price are excellent
July 15, 2022
Reply from SOFACOMPANY België
Dear Felix,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our design quality, prices and great to hear that the experience was pleasant.
Have fun with your new furniture and wishing you a very nice day!
Best regards,
Linda - Team SOFACOMPANY
Great and fast service very efficient
June 16, 2022
Reply from SOFACOMPANY België
Dear Jorge,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our fast service.
Have fun with your new furniture and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Beata,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products and delivery. It brings a smile to our face.
Have fun with your new Vivica and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
always kept me informed
March 28, 2022
Reply from SOFACOMPANY België
Dear David,
Thank you for your positive review.
We are happy to read that you are satisfied with our communication.
We wish you lots of fun with your Dane and a nice day!
Kind regards,
Floor - Team SOFACOMPANY
Friendly staff, great service, quality product
Staff in-store (Antwerp) were super helpful and friendly, and helped me make my choice and order. Delivery was smooth and sofa was easy to unpack and assemble. Very happy with the quality.
March 7, 2022
Reply from SOFACOMPANY België
Dear Elly,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It brings a smile to our face.
Have fun with your new Conrad and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Good quality and customer service but delivered till ground floor only
The quality of sofa is good and it was delivered on time. We thought it would be delivered to our floor based on the info collected before the delivery. But the person who delivered it left it in the ground floor. We had call in for help and pay to transport the sofa to the second floor. Other than that, the customer service and the quality are really good!
February 16, 2022
Reply from SOFACOMPANY België
Dear Ramyashree,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our service and quality. We're very sorry for this unfortunate experience with the delivery company.
Have fun with your new furniture and wishing you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Jakob,
Thank you for this positive feedback!
We're very pleased to read you're happy with the delivery and the products.
Enjoy the Vera and Georg and stay save!
Kind regards,
Margot - Team SOFACOMPANY
Good quality and service
Shop personal very kind. The response time for the delivery was shorter than the planned and that is always good, expect to receive the goods before the time.
Good quality of the materials and excellent design
January 12, 2022
Reply from SOFACOMPANY België
Dear,
Many thanks for the positive review! 😊
We are happy to read that you are so satisfied about our products, service and quality. It brings a smile to our face. :)
Have fun with your new furniture and we wish you a very nice day!
Best regards,
Margot - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Anna,
Thank you for you positive review.
We are happy to read that you are satisfied with our service and products.
Have fun with your new piece of furniture and stay safe!
Kind regards,
Floor - Team Sofacompany
de sofa had 2 issues at the delivery
de sofa had 2 issues at the delivery. One could be fixed but it's still not very solid and the other one will stay like this.
It does not seem very solid.
The service&follow up has been good and we have received a discount but it's not what we where looking for.
July 26, 2021
Reply from SOFACOMPANY België
Dear Edouard,
Thank you for sharing your experience with us.
We are sorry to hear that the issues were not solved according to your satisfaction.
We will contact you today to discuss a suitable solution.
Kind Regards,
Alicia - Team Sofacompany
Reply from SOFACOMPANY België
Dear Sam,
Thank you for your review!
We are glad to read that you are happy with your experience.
Hopefully you are enjoying your Astha right now. :)
Have a nice day Sam!
Kind regards,
Alicia - Team Sofacompany
Very good products reasnably priced
Very good products reasnably priced. Thank you very much!
May 15, 2021
Reply from SOFACOMPANY België
Dear Robert,
Thank you for your positive review 😊
We are happy to read you are satisfied with your new sofa and Puff No. 9.
Have fun with your Astha & Lily!
Kind regards,
Linda- Team Sofacompany
Beautiful sofa and good customer service
Very happy with the new sofa. The service and advisor in the showroom was friendly and efficient. The sofa was delivered within a few days of the order without any problem and looks great.
May 14, 2021
Reply from SOFACOMPANY België
Dear Lionel,
Thank you for your positive review, this brings a smile to our faces. 😊
We are happy to read you are satisfied with your new sofa and our services.
Have fun with your Vilmar & Randi!
Kind regards,
Linda- Team Sofacompany
Great sofa
Thank you for the sofa, it's really beautiful, i orderer the maya cream, he's identical to the pictures
March 25, 2021
Reply from SOFACOMPANY België
Dear Marilene,
Thank you for your positive review, this brings a smile to our face. 😊
We are happy to read you are satisfied with your new sofa and that it is identical to the pictures.
Have fun with your new sofa and stay safe!
Kind regards,
Floor - Team Sofacompany
Nice designs, Bad quality and execution
I chose this brand as I was giving my apartment a massive make over. The staff in the Antwerp showroom was very helpful and helped us decide on everything we wanted. Although the waiting time was too long and took us 13 weeks (as most of the items in my order were customised and not standard), the idea and excitement of getting my new furniture exactly in the fabrics i wanted seemed to be worth the wait. My furniture arrived and the quality was less than average, almost as if the furniture in the showroom was made by another factory. My big sofa customised in maya cream clearly is faulty on one side as the padding underneath the fabric is not cut in the shape of the handle thus deforming it completely! I keep a big plant next to it for no reason just to hide it. My smaller sofa was customised in velour matte beige and it’s terrible! The fabric all over is bigger than the structure of the sofa so it gets very wrinkled close to the seams and staples. Clearly looks like someone did it in 5 minutes without really caring about the outcome. The matching pouf of that sofa has the same problem but also i can see lumps through the velour underneath the surface. These are long and thin lumps all over the surface and very hard and pointy if i touch them (i think they are lumps of glue that dried on the velour as it was not distributed evenly when upholstering the pouf. For my dining table I order 4 poufs that were customised in velour matte Amber and all four of them have the same problem. The fabric is too big in some areas and cut too small in other areas. The result is a very wrinkled seam all around the seat which ruins the idea of the smooth velour completely. Overall it’s a pity to end up with such quality after all this waiting and it’s even worse as all my items were customised and not in standard fabrics so i can’t return them and I’m pretty much stuck with them although it’s the company’s fault... how did these pieces pass quality control before being shipped? It’s a shame because it’s a different quality from what you see in the showroom... Now i try to be happy with my new interiors but deep down I’m not satisfied and i feel scammed...
March 19, 2021
Unprompted review
Reply from SOFACOMPANY België
Dear Archag,
Thank you for your review.
We are very sorry to read that your new furniture unfortunately does not meet the expectations. Our sincere apologies for this and of course we would like to resolve this with you.
We will contact you immediately to resolve the above so that you can enjoy your new acquisitions soon!
Sincerely,
Linda- Team Sofacompany
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