I visited the showroom, everyone was kind and helpful. My online purchase was straight forward. Delivery was done on time. The furniture is okay, average.
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See what reviewers are saying
Our initial visit to the showroom in Schoten was a very pleasant and informative experience. Karima was patient and knowledgeable and did not try to push us into something we did not want. She was v... See more
Company replied
Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
Company replied
I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great sofa
Thank you for the sofa, it's really beautiful, i orderer the maya cream, he's identical to the pictures
March 25, 2021
Reply from SOFACOMPANY België
Dear Marilene,
Thank you for your positive review, this brings a smile to our face. 😊
We are happy to read you are satisfied with your new sofa and that it is identical to the pictures.
Have fun with your new sofa and stay safe!
Kind regards,
Floor - Team Sofacompany
Nice designs, Bad quality and execution
I chose this brand as I was giving my apartment a massive make over. The staff in the Antwerp showroom was very helpful and helped us decide on everything we wanted. Although the waiting time was too long and took us 13 weeks (as most of the items in my order were customised and not standard), the idea and excitement of getting my new furniture exactly in the fabrics i wanted seemed to be worth the wait. My furniture arrived and the quality was less than average, almost as if the furniture in the showroom was made by another factory. My big sofa customised in maya cream clearly is faulty on one side as the padding underneath the fabric is not cut in the shape of the handle thus deforming it completely! I keep a big plant next to it for no reason just to hide it. My smaller sofa was customised in velour matte beige and it’s terrible! The fabric all over is bigger than the structure of the sofa so it gets very wrinkled close to the seams and staples. Clearly looks like someone did it in 5 minutes without really caring about the outcome. The matching pouf of that sofa has the same problem but also i can see lumps through the velour underneath the surface. These are long and thin lumps all over the surface and very hard and pointy if i touch them (i think they are lumps of glue that dried on the velour as it was not distributed evenly when upholstering the pouf. For my dining table I order 4 poufs that were customised in velour matte Amber and all four of them have the same problem. The fabric is too big in some areas and cut too small in other areas. The result is a very wrinkled seam all around the seat which ruins the idea of the smooth velour completely. Overall it’s a pity to end up with such quality after all this waiting and it’s even worse as all my items were customised and not in standard fabrics so i can’t return them and I’m pretty much stuck with them although it’s the company’s fault... how did these pieces pass quality control before being shipped? It’s a shame because it’s a different quality from what you see in the showroom... Now i try to be happy with my new interiors but deep down I’m not satisfied and i feel scammed...
March 19, 2021
Unprompted review
Reply from SOFACOMPANY België
Dear Archag,
Thank you for your review.
We are very sorry to read that your new furniture unfortunately does not meet the expectations. Our sincere apologies for this and of course we would like to resolve this with you.
We will contact you immediately to resolve the above so that you can enjoy your new acquisitions soon!
Sincerely,
Linda- Team Sofacompany
Great service
Great service, fast delivery. Very happy with my new sofa. Would definitely recommend!
February 10, 2021
Reply from SOFACOMPANY België
Dear max,
Thank you for your positive review. This brings a smile to our faces. 😊
We are happy to hear you are satisfied with our service and delivery. And of course it´s great to hear you are happy with your new piece of furniture.
Have fun with your new sofa and stay safe!
Kind regards,
Floor - Team Sofacompany
Reply from SOFACOMPANY België
Dear Adi,
Thank you for your positive review.
We are happy to read that you are satisfied with your new sofas.
Hopefully, the sofas are beautiful additions to your interior.
Stay safe!
Best regards,
Lisanne - Team Sofacompany
Good ordering experience
Very happy with my order with Sofacompany. I had a problem with ordering the sofa online but the CS was very friendly and promptly help me to order it per invoice. The delivery was quicker than expected (10 days after ordering) and properly tracked along the way. The sofa is comfortable & beautiful and looks almost exactly like the pictures on the website. I would recommend ordering free fabric samples before making the purchase. Some fabric like the amber brown velvet of my sofa seems to change the color quite dramatically depending on the light.
A small suggestion that the e-shop may need to be improved. I was a little confused not knowing my order failed or did go through.
Now we'll have to wait and see how durable the sofa is but I'm quite happy so far.
December 15, 2020
Unprompted review
Reply from SOFACOMPANY België
dear D. Vu,
Thank you so much for your extensive and positieve review.
We are very glad to read that your are satisfied about our service and that you ordered the free samples. Furthermore, we were happy to place the order for you.
Hopefully your new Sofa is a nice addition to your interior.
Stay safe!
Best regards,
Lisanne - Team Sofacompany
Beautiful and high-quality products at…
Beautiful and high-quality products at a good price. Ordering and delivery process went smoothly and quickly.
December 1, 2020
Reply from SOFACOMPANY België
Dear Rebecca,
Thank you for the positive review.
We are more than happy to read that your are satisfied with the quality of our products, delivery and service.
Hopefully, your Anna suits perfectly in your interior.
Have a nice day and stay safe!
Best regards,
Lisanne - Team Sofacompany
Nelson sectional/pet hair
We bought a Nelson sectional. It's very comfortable but forget about buying it if you have a dog or cat. It's difficult (if not impossible) to vacuum the pet hair out of the fabric. The hair gets trapped in between fibers. You'll be vacuuming for days. We went to the Sofa company in Antwerpen 2000 and even asked the price of a dog bed that was in the showroom, but the saleswoman made no mention of any special fabric for pets. Very disappointed.
October 13, 2020
Reply from SOFACOMPANY België
Hi Dan,
Thank you for your review!
Unfortunately you are not happy about the fabric... We are very curious if you went to our showroom or contacted our customer service about the fabric we recommend with pets?
Please let us know through info-be@sofacompany. We hope to hear from you soon!
Have a nice day!
Kind regards,
Inge - Team Sofacompany
Beautiful to look at
Got the sofa despite not having a clue how to speak Flemish or what any of the emails said. It’s a fabulous colour and a beautiful shape. Not the most comfortable of chairs to sit in, but hopefully it will improve with time.
August 21, 2020
Unprompted review
snel correct en efficient
July 4, 2020
Unprompted review
Reply from SOFACOMPANY België
Beste Koen,
Bedankt voor je korte maar krachtige review.
Fijn om te lezen dat je tevreden bent over onze service.
Ik wens je nog veel (zit) plezier.
Met vriendelijke groet,
Lisanne - Team Sofacompany
I'm really happy to be one of your…
I'm really happy to be one of your customer. I loved your sofa's design and comfort. Great job!
June 29, 2020
Unprompted review
Reply from SOFACOMPANY België
Dear Jalel,
Thank you for your positieve review. We are happy to read that you love your new sofa and your are satisfied with the comfort of the sofa.
Have a nice day!
Best regards,
Lisanne - Team Sofacompany
Reply from SOFACOMPANY België
Beste Yamina,
Bedankt voor je review!
Fijn om te lezen dat je tevreden bent over Sofacompany!
We ontvangen graag feedback van je om onze service te verbeteren, aangezien je ons 4 sterren geeft.
Ik wens je veel plezier met je nieuwe aanwinst!
Met vriendelijke groet,
Lisanne - Team Sofacompany
Reply from SOFACOMPANY België
Beste Bram,
Bedankt voor je prachtige review!! Je enthousiasme straalt er vanaf!
Veel plezier van je Astha chaise longue en ik wens je nog een fijne dag toe!
Met vriendelijke groet,
Adrienne
The delivery company in Brussels came…
The delivery company in Brussels came hours too late and were really rude to me. I am never ever going to buy something from you again.
March 11, 2020
Unprompted review
Reply from SOFACOMPANY België
Hi Lars,
Thank you for your review!
Our sincere apologies on how the delivery went and we hope you will give us more feedback.
We sent you an email and hope to hear from you soon!
Met vriendelijke groet,
Inge - Team Sofacompany
Easy dealer
Easy dealer, nice product, incredible price, on time delivery.
February 4, 2020
Unprompted review
Reply from SOFACOMPANY België
Hi Christopher,
Thank you for this fantastic review!
Nice to read that you appreciate Sofacompany in all aspects.
We wish you lots of comfort from your new Ellen!
Kind regards,
Inge - Team Sofacompany
Reply from SOFACOMPANY België
Dear Hannes,
Thank you for your nice words!
We are very happy to hear you like your new Alfred so much.
Thank you for your compliments!
I wish you much joy with your modulair sofa: Alfred!
Met vriendelijke groet,
Anna- Team Sofacompany
Poor Quality
Customer Service in the store and via email was great, but I’ve been VERY disappointed with the quality of our sofa. It squeaks and groans every time we sit. The seat cushions are thin and after only three months already look concaved. One of the back cushions on the sectional part is too long for the couch and our children often fall off because there is no back support behind it.
December 18, 2019
Unprompted review
Reply from SOFACOMPANY België
Dear DG,
Thank you for your review. Sad to read that your Nelson Sofa is having these problems. This is off course not the quality we want to deliver. That is why we have a live time warranty on the frame. It should not go and make noise every time you sit down. Have you by any change tried to see if the Nelson also creaks when the parts are detached from each other?
Is it possible to receive some photo's and a video where I can hear and see the problems you describe? So we can have a look at a suitable solution for this. We can provide a repair on the sofa or switch this one for a new one. This sound like a factory problem
We hope to hear from you soon and hope we will come to a solution.
If you have any questions don’t hesitate to ask.
Have a nice day
Met vriendelijke groet,
Mark - Team Sofacompany
Exceptional customer service
Great show room experience in Antwerp, samples of everything you see online, with friendly advice. The lead time of the sofa was as promised.
With the actual delivery, we have faced some issues. Nevertheless, I’ve never been in contact with such a reactive customer service, who takes the customer’s experience at the heart, tries to resolve the issues, turn around the problem to a wonderful experience and works on prevention of similar problems in the future together with their transportation partner.
Thanks a lot Harmen!
September 5, 2019
Unprompted review
Reply from SOFACOMPANY België
Beste Lennart,
Fijn dat we elkaar telefonisch hebben gesproken en dat we jou een blije klant hebben kunnen maken.
Bedankt voor je mooie review. We hopen dat we je nog eens terug zien in de toekomst bij Sofacompany.
Veel plezier met je aankoop en nog een fijne dag gewenst.
Met vriendelijke groet,
Harmen - Team Sofacompany
Reply from SOFACOMPANY België
Dear N,
Thanks so much for your review. Happy to hear that you love your new sofa!
Have a nice day!
Regards,
Stefanie - Team Sofacompany
great design and comfortable sofa!
comfortable, fast delivery, good service at the store& post-sale and flexible with the design
June 13, 2019
Unprompted review
Reply from SOFACOMPANY België
Hi Ioana,
Thank you for your complimentful review!
Good to read that everything went well.
We wish you lots of fun with your new furniture!
Have a nice day!
Kind regards,
Inge - Team Soacompany
The delivery took so long!
Edit: The sofa was delivered eventually on Friday. It looks and feels great, easy to put together. I am happy with the purchase despite the long delivery period.
--------------------------------
The delivery took so long!
I ordered the sofa on April 13, and only today I received a call from Mondial Relay that they will deliver tomorrow (hopefully), so that's almost a month since order date!
I don't know who to blame, TSN Groep or Mondial Relay, but I think you should reconsider the shipping companies you work with!
May 9, 2019
Unprompted review
Reply from SOFACOMPANY België
Dear Samer,
Thank so much for your updated review, we appreciate this very much! I'm very glad to hear that you are so happy with the sofa.
If you have any further questions, please let us know, Have a nice day!
Kind regards,
Stefanie - Team Sofacompany
------------------------------
Dear Samer,
Thanks for your review.
I'm so sorry that you are disappointed in the delivery. I checked it and there seemed to be a misunderstanding between the transport companies. I am sending you an e-mail, to talk about this matter and to see what we can do to alleviate this unpleasant feeling. We think it is important that our customers are satisfied with the experience with our company.
Hopefully, you'll receive your sofa today and it will be exactly what you hoped for! I'll contact you right away to make sure everything is OK.
Kind regards,
Stefanie - Team Sofacompany
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