I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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See what reviewers are saying
Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
Company replied
I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and... See more
Company replied
Very happy with my order with Sofacompany. I had a problem with ordering the sofa online but the CS was very friendly and promptly help me to order it per invoice. The delivery was quicker than ex... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
snel correct en efficient
July 4, 2020
Unprompted review
Reply from SOFACOMPANY België
Beste Koen,
Bedankt voor je korte maar krachtige review.
Fijn om te lezen dat je tevreden bent over onze service.
Ik wens je nog veel (zit) plezier.
Met vriendelijke groet,
Lisanne - Team Sofacompany
I'm really happy to be one of your…
I'm really happy to be one of your customer. I loved your sofa's design and comfort. Great job!
June 29, 2020
Unprompted review
Reply from SOFACOMPANY België
Dear Jalel,
Thank you for your positieve review. We are happy to read that you love your new sofa and your are satisfied with the comfort of the sofa.
Have a nice day!
Best regards,
Lisanne - Team Sofacompany
Reply from SOFACOMPANY België
Beste Yamina,
Bedankt voor je review!
Fijn om te lezen dat je tevreden bent over Sofacompany!
We ontvangen graag feedback van je om onze service te verbeteren, aangezien je ons 4 sterren geeft.
Ik wens je veel plezier met je nieuwe aanwinst!
Met vriendelijke groet,
Lisanne - Team Sofacompany
Reply from SOFACOMPANY België
Beste Bram,
Bedankt voor je prachtige review!! Je enthousiasme straalt er vanaf!
Veel plezier van je Astha chaise longue en ik wens je nog een fijne dag toe!
Met vriendelijke groet,
Adrienne
The delivery company in Brussels came…
The delivery company in Brussels came hours too late and were really rude to me. I am never ever going to buy something from you again.
March 11, 2020
Unprompted review
Reply from SOFACOMPANY België
Hi Lars,
Thank you for your review!
Our sincere apologies on how the delivery went and we hope you will give us more feedback.
We sent you an email and hope to hear from you soon!
Met vriendelijke groet,
Inge - Team Sofacompany
Easy dealer
Easy dealer, nice product, incredible price, on time delivery.
February 4, 2020
Unprompted review
Reply from SOFACOMPANY België
Hi Christopher,
Thank you for this fantastic review!
Nice to read that you appreciate Sofacompany in all aspects.
We wish you lots of comfort from your new Ellen!
Kind regards,
Inge - Team Sofacompany
Reply from SOFACOMPANY België
Dear Hannes,
Thank you for your nice words!
We are very happy to hear you like your new Alfred so much.
Thank you for your compliments!
I wish you much joy with your modulair sofa: Alfred!
Met vriendelijke groet,
Anna- Team Sofacompany
Poor Quality
Customer Service in the store and via email was great, but I’ve been VERY disappointed with the quality of our sofa. It squeaks and groans every time we sit. The seat cushions are thin and after only three months already look concaved. One of the back cushions on the sectional part is too long for the couch and our children often fall off because there is no back support behind it.
December 18, 2019
Unprompted review
Reply from SOFACOMPANY België
Dear DG,
Thank you for your review. Sad to read that your Nelson Sofa is having these problems. This is off course not the quality we want to deliver. That is why we have a live time warranty on the frame. It should not go and make noise every time you sit down. Have you by any change tried to see if the Nelson also creaks when the parts are detached from each other?
Is it possible to receive some photo's and a video where I can hear and see the problems you describe? So we can have a look at a suitable solution for this. We can provide a repair on the sofa or switch this one for a new one. This sound like a factory problem
We hope to hear from you soon and hope we will come to a solution.
If you have any questions don’t hesitate to ask.
Have a nice day
Met vriendelijke groet,
Mark - Team Sofacompany
Exceptional customer service
Great show room experience in Antwerp, samples of everything you see online, with friendly advice. The lead time of the sofa was as promised.
With the actual delivery, we have faced some issues. Nevertheless, I’ve never been in contact with such a reactive customer service, who takes the customer’s experience at the heart, tries to resolve the issues, turn around the problem to a wonderful experience and works on prevention of similar problems in the future together with their transportation partner.
Thanks a lot Harmen!
September 5, 2019
Unprompted review
Reply from SOFACOMPANY België
Beste Lennart,
Fijn dat we elkaar telefonisch hebben gesproken en dat we jou een blije klant hebben kunnen maken.
Bedankt voor je mooie review. We hopen dat we je nog eens terug zien in de toekomst bij Sofacompany.
Veel plezier met je aankoop en nog een fijne dag gewenst.
Met vriendelijke groet,
Harmen - Team Sofacompany
Reply from SOFACOMPANY België
Dear N,
Thanks so much for your review. Happy to hear that you love your new sofa!
Have a nice day!
Regards,
Stefanie - Team Sofacompany
great design and comfortable sofa!
comfortable, fast delivery, good service at the store& post-sale and flexible with the design
June 13, 2019
Unprompted review
Reply from SOFACOMPANY België
Hi Ioana,
Thank you for your complimentful review!
Good to read that everything went well.
We wish you lots of fun with your new furniture!
Have a nice day!
Kind regards,
Inge - Team Soacompany
The delivery took so long!
Edit: The sofa was delivered eventually on Friday. It looks and feels great, easy to put together. I am happy with the purchase despite the long delivery period.
--------------------------------
The delivery took so long!
I ordered the sofa on April 13, and only today I received a call from Mondial Relay that they will deliver tomorrow (hopefully), so that's almost a month since order date!
I don't know who to blame, TSN Groep or Mondial Relay, but I think you should reconsider the shipping companies you work with!
May 9, 2019
Unprompted review
Reply from SOFACOMPANY België
Dear Samer,
Thank so much for your updated review, we appreciate this very much! I'm very glad to hear that you are so happy with the sofa.
If you have any further questions, please let us know, Have a nice day!
Kind regards,
Stefanie - Team Sofacompany
------------------------------
Dear Samer,
Thanks for your review.
I'm so sorry that you are disappointed in the delivery. I checked it and there seemed to be a misunderstanding between the transport companies. I am sending you an e-mail, to talk about this matter and to see what we can do to alleviate this unpleasant feeling. We think it is important that our customers are satisfied with the experience with our company.
Hopefully, you'll receive your sofa today and it will be exactly what you hoped for! I'll contact you right away to make sure everything is OK.
Kind regards,
Stefanie - Team Sofacompany
Reply from SOFACOMPANY België
Dear Leo,
Thank you for your review and good to hear that everything went well.
If you have some points of improvement for us, so we can give our customers a 5-star experience, then we would really like to hear that.
With kind regards,
Harmen - Team Sofacompany
Incomplete information
I’ve well received my sofa and happy with it. I just found very strange that I have to fix the feet of the sofa myself or arrange someone to do it. Moreover, that wasn’t communicated when I ordered it in the show-room in Antwerp.
October 7, 2017
Unprompted review
Reply from SOFACOMPANY België
Dear Helena,
Thank you for your feedback. We can use this in the future to improve our services.
The reason we deliver the legs separately from the sofa is because we can transport the furniture as compactly as possible. We also chose to design the sofas in this way that the legs can easily be assembled by the customer. These two reasons make it possible for us to offer our design furniture for a very good price.
Our apologies that you were not informed well about this. We hope you still can enjoy your sofa to the fullest.
With kind regards,
Harmen - Team Sofacompany
Very good service from purchase to the …
Very good service from purchase to the actual delivery.
July 24, 2017
Unprompted review
great service!
June 6, 2017
Unprompted review
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