Sofa furniture  Reviews 101

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Received text following visit to check fault, promised message confirming resolution. As visit promised happened, i thought ok. I messaged chasing but no response again. Definitely not right, not trus... See more

Rated 1 out of 5 stars

Do I trust 5* reviews on trust pilot! I think not. Sofalux did not honour our order or uphold their promise of a full refund which we had just got back via our credit card. No accountability for th... See more

Rated 5 out of 5 stars

We looked around several other retailers but couldn't find the quality, style and price point we were satisfied with, but 10 minutes in the Crystal Peaks store and we were sold. The option to... See more

Rated 5 out of 5 stars

EXCELLENT SERVICE!! Very friendly staff. We ordered our Sofas in store at crystal peaks and had them delivered very swiftly. Excellent communication, staff were very polite, cooperated really well wit... See more

Company details

  1. Sofa Store

Written by the company

Sofa furniture


Contact info

2.8

Average

TrustScore 3 out of 5

101 reviews

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Rated 5 out of 5 stars

Highly recommended

It was a good experience with Sofalux crystal peaks . I had my armchair and sofa bed with footstool just delivered and I am very pleased with them. The delivery was tricky due to the flat being on the second floor but the guys were very persistent and got everything in. Due to my new floor fitting being delayed for 3 months they had to hold on to my stuff for that long. I am really grateful for that and for the prompt delivery once the floor was sorted.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased with SofaLux

Very pleased with SofaLux, promised delivery before Christmas and delivered today. Problems with getting in the front door but the guys persevered and eventually after removing a fence panel we got it into the house, still difficulty in getting it into our living room so the returned later with some fitters who removed the back and got it in with no problem, definitely a very good job.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Sofa arrived yesterday

Sofa arrived yesterday, great service from purchasing to delivery. I was contacted to confirm the delivery date and from the delivery men who gave me an estimated delivery time. Thankyou Sofalux

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

My sofa arrived today and I could not be happier. It is beautiful. Absolute amazing quality. Everything about my experience with sofalux sheffield was outstanding, from the first time I walked in the store right through to the delivery of my sofa. Their instore customer service was amazing helping me with finding the perfect sofa for the layout of my living room. The quality is amazing and came even better than what I expected. The delivery people were really careful unpacking the sofa and taking the rubbish away, as well as removing my old sofa. Thanks to all the team at sofalux Sheffield Absolute excellent customer service. Extremely grateful. Highly recommend!

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Stumbled across this shop after looking…

Stumbled across this shop after looking in all the others and so pleased we did.
Sofalux gave 100% service and quantity.
Came out to measure up, so much choice of fabrics , colours and designs.
Perfect,looks amazing and so comfortable.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Eperience

From start to finish we had an excellent experience. The product quality was of the highest and the staff were most helpful. The staff were informative and helped in any way they could. We are very satisfied with every aspect during our dealings with Sofalux.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality, style, value and service

We looked around several other retailers but couldn't find the quality, style and price point we were satisfied with, but 10 minutes in the Crystal Peaks store and we were sold.

The option to customise sofas along with the range of materials and filling was superior to every other retailer we visited which made the decision straight forward.

They even asked us to confirm our measurements when we got home, to make sure we got a perfect fit.

Several months in and its still everything we hoped for.

What more do you need?

August 1, 2021
Unprompted review
Rated 5 out of 5 stars

Expensive looking sofa for less

Was looking for a particular sofa went to sofalux after going around a few places thought i was going to have a rethink as couldnt get the colour or size i wanted.I could pick any sofa and they would have it made in any of the fabrics and different colours. My sofas arrived yesterday and im over the moon with the quality of them. They look more expensive than they were.Flexible delivery time to suit which is an added bonus

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Called in just for a look and walked…

Called in just for a look and walked away with two beautiful sofas. Had a very wide range of colours and fabrics and found the perfect one. Arrived 6 weeks later and couldn’t be happier. They are good quality and super comfortable. Customer service great and would highly recommend!!!

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE!

EXCELLENT SERVICE!! Very friendly staff. We ordered our Sofas in store at crystal peaks and had them delivered very swiftly. Excellent communication, staff were very polite, cooperated really well with us and ensured our requirements were met within the desired budget. Will definitely be buying furniture from Sofalux again. Love the Sofas and the quality.

May 3, 2021
Unprompted review
Rated 5 out of 5 stars

Thanks Sofalux

Sofa, 2 chairs and 2 footstools arrived today. Great quality! These were a bespoke order and arrived early!

March 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good quality furniture definitely a value for money, no hassle got it weeks early which was a bonus. Would definitely recommend

Andy Marsden

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Just had my new sofa delivered today love it .A big thankyou to Jay excellent service before looking anywhere else try sofalux .THANKYOU XX

February 18, 2021
Unprompted review

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