Sofa furniture  Reviews 101

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Received text following visit to check fault, promised message confirming resolution. As visit promised happened, i thought ok. I messaged chasing but no response again. Definitely not right, not trus... See more

Rated 1 out of 5 stars

Do I trust 5* reviews on trust pilot! I think not. Sofalux did not honour our order or uphold their promise of a full refund which we had just got back via our credit card. No accountability for th... See more

Rated 5 out of 5 stars

We looked around several other retailers but couldn't find the quality, style and price point we were satisfied with, but 10 minutes in the Crystal Peaks store and we were sold. The option to... See more

Rated 5 out of 5 stars

EXCELLENT SERVICE!! Very friendly staff. We ordered our Sofas in store at crystal peaks and had them delivered very swiftly. Excellent communication, staff were very polite, cooperated really well wit... See more

Company details

  1. Sofa Store

Written by the company

Sofa furniture


Contact info

2.8

Average

TrustScore 3 out of 5

101 reviews

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Rated 5 out of 5 stars

Superb

Amazing sofa, fast delivery and great customer service. I would 100% recommend Sofalux to anyone!

November 15, 2020
Unprompted review
Rated 5 out of 5 stars

impeccable service

impeccable service from sofalux. i will always buy my sofas from here. Highly recommend this company

November 12, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful sofa delivered from Sofalux

Beautiful sofa delivered from Sofalux. The wife is over the moon, must say I am impressed as well. A very similar sofa was almost double the price elsewhere and we both prefer our new one from Sofalux

October 29, 2019
Unprompted review
Rated 5 out of 5 stars

Got a fantastic bespoke corner suite…

Got a fantastic bespoke corner suite ready and delivered before time too...went to all the normal dfs sofology etc..couldn't get a bespoke anywhere.almost impossible I was told...sofalux measured the space in my home and made what I wanted😁..the way forward sofalux...thank you.

August 5, 2018
Unprompted review

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