Excellent service. Ordered my sofa on Tuesday evening and was delivered on Thursday. We love in the a remote area of Scotland. 8 hours away from the supplier, needing a ferry. This didn't put them off... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered four seater sofa and had it delivered in 12 days. It was delivered in the evening which was not a problem. Sofa is lovely very sturdy and the feather cushions are lovely. Good communicatio... See more
Bought new sofa few weeks ago and that is really amazing in all aspects like quality,comfort and design Customer service is amazing prompt response and quick drlivery very dedicated staff highl... See more
Company replied
Could improve on communication just a little bit, HOWEVER, having said that my experience when ordering the sofa, the people are super friendly and lovely. The delivery was amazing and the delivery dr... See more
Company details
Written by the company
We are a direct manufacturer and importer of premium-quality sofas. No middlemen, no extra costs — our products come straight from our warehouse to your home. This means you get stylish, durable, and comfortable sofas at truly unbeatable prices. With a focus on quality craftsmanship and customer satisfaction, we ensure every piece meets high standards before it reaches you. Enjoy great value, fast delivery, and excellent service from a team that genuinely cares about your home comfort.
Contact info
Unit 6b Witton Business Park, BB2 2TA, Blackburn , United Kingdom
- 07838790859
- info@sofasway.co
- sofasway.co.uk
4.5
Excellent
153 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
And the sofa has finally arrived
And the sofa has finally arrived. Diff dimensions, diff legs, not the sofa we ordered. The colour is the same - well done on that front! Very uncomfy. Let’s see what the customer service is like now…will be ringing in the morning….
April 9, 2026
Unprompted review
Very nice delivery
Very nice delivery, helped me to install the sofa at its best condition, even leave my shoes cabinet up just to get in, amazing service! Thanks so much!
April 8, 2026
Unprompted review
The delivery men went out their way…
The delivery men went out their way bless them because it had to be delivered upstairs took them ages, but they’ve done it. What an amazing service. And say no more about the sofa OMG it’s beautiful. I can’t believe I paid that little amount for a beautiful sofa like this. It’s unreal. I had the navy oxford in velvet
March 28, 2026
Unprompted review
Fantastic service
Fantastic service, very speedy delivery! Great delivery guys, helpful and courteous! We love our new sofa!
March 28, 2026
Unprompted review
Clearly a scam
March 12, 2026
Unprompted review
Reply from Sofaway
Hi,
we are unable to find any order or customer record that matches your name. and we requested for Order information which is not provided to us,
If this review was left in error or relates to another business, we would appreciate if you could update it accordingly.
Very quick service excellent service
Very quick service excellent service
March 13, 2026
Unprompted review
Excellent service and delivery the guys…
Excellent service and delivery the guys were great couldn't ask for more thank you azma
March 4, 2026
Unprompted review
Lovely sofa and great service
Lovely sofa and great service. Exceeded expectations. Delivery guys worked hard to get it up some narrow stairs, fully assembled it too.
February 14, 2026
Unprompted review
I brought my sofa from this company…
I brought my sofa from this company they are absolutely unprofessional and very disorganised if you’re looking for quality I would suggest you don’t waste your time and money as you’ll surely be disappointed. They delivered several sofas yet the last one they finally gave me collapsed and instead of them compensating me with a replacement free of charge I was being asked to purchase another one at a reduced price clearly after they knew it was a manufacturer error avoid them at all cost as you’ll definitely regret wasting your money and time.
December 1, 2025
Unprompted review
Reply from Sofaway
We’re sorry to hear that you’re still unhappy, and we’d like to clarify the full situation for transparency.
When your sofa was first delivered in 2024, you raised concerns about the colour. However, the item delivered matched the exact colour you selected when placing your order. As a gesture of goodwill, we still offered a replacement. Upon the second delivery, the same concern was raised again, and once more, we arranged another replacement to ensure your satisfaction. On the third delivery, you confirmed that you were happy with the sofa.
After approximately one year of use, you contacted us regarding an issue with one seat cushion. Even though this was well outside our standard 30-day return/refund policy, we offered to replace the affected cushion to resolve the issue promptly.
Unfortunately, a full refund is not possible after this period, as per our policy. Despite this, we have remained willing to assist and even offered further support. We have attempted to contact you to arrange the replacement, but have not received a response.
We remain committed to resolving this matter and are more than happy to proceed with the cushion replacement. Please get in touch with us so we can assist you further.
Very good service and very happy with…
Very good service and very happy with the sofa, thank you
January 31, 2026
Unprompted review
Great service and excellent…
Great service and excellent communication; The sofa is amazing. We're very happy with our purchase.
December 24, 2025
Unprompted review
Very helpful and professional great…
Very helpful and professional great service would recomend
January 27, 2026
Unprompted review
The sofa looks nice and fits well in…
The sofa looks nice and fits well in the room. It’s comfortable for everyday use and feels practical. The design is simple and works easily with the rest of the furniture. Overall, I’m happy with it and it suits my space well.
January 24, 2026
Unprompted review
Excellent service from the point of…
Excellent service from the point of order to delivery! Excellent quality sofa and amazing friendly delivery team. Would highly recommend
January 23, 2026
Unprompted review
Excellent service
Excellent service, very patient and helpful and stunning sofa
January 23, 2026
Unprompted review
Ismael and Shan were awesome
Ismael and Shan were awesome, with good communication and fantastic customer service. They arrived on time and helped arrange the sofas.
January 21, 2026
Unprompted review
Really helpful service
Really helpful service. Removed all of the waste. All great
January 20, 2026
Unprompted review
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