SoFi Reviews 10,785

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the application and funding processes, often receiving funds much sooner than anticipated. Many people appreciate the straightforward website and the overall smooth, efficient, and stress-free experience, with some even switching all their banking to this company due to their positive interactions. However, some people were dissatisfied with aspects of customer service, citing issues with unhelpful phone support, slow responses, and difficulties resolving disputes. A few customers also mentioned problems with payment processing, such as checks being held for extended periods or unexpected fees. There was also some disagreement regarding interest rates and pricing, with some finding them favorable while others felt they were too high or that the company lacked transparency.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many reviewers report issues with check deposits, with... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing issues like... See more

User experience

Reviewers mention positive feedback about user experience. Many customers praise the ease and speed of the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express dissatisfaction with unexpected fees,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have an excellent credit rating but still got charged 12% for a loan of 25,000 USD that I took out. Which was super high. There service is great and the process is fast, but their interest rates for... See more

Rated 5 out of 5 stars

Your Company accepting my loan request made my day. I was extremely happy and used my loan to pay off my credit card debts with high interest rates. Without SoFi, I wouldn't have been able to do thi... See more

Rated 5 out of 5 stars

Was the easiest application process ever and funds were in the back a couple days later. I was shocked with how fast this could be. Will continue to use SOFI for future transactions.

Rated 5 out of 5 stars

The process was very easy and quick. Just a few questions and a very quick response. The funds arrived in my account within a few days. I will definitely refer anyone to contact you when they are i... See more


Company details

  1. Financial Institution
  2. Bank
  3. Investment Company
  4. Savings Bank

About SoFi

Written by the company

logo

SoFi has the all-in-one financial app to help you save, spend, earn, borrow, and invest your money—and protect what matters.

Over 5 million SoFi members bring their ambitions to life with help from products like:

Plus, SoFi membership includes exclusive perks and benefits other fintech apps can't match.

  • One-on-one career coaching
  • Timely member events
  • Helpful online community
  • Financial insights
  • Exclusive rate discounts
Visit SoFi

INVESTMENTS ARE NOT FDIC INSURED • ARE NOT BANK GUARANTEED • MAY LOSE VALUE



Terms and conditions apply. SoFi Checking and Savings offered by SoFi Bank, N.A. Loans originated by SoFi Bank, N.A., NMLS #696891 (www.nmlsconsumeraccess.org). Equal Housing Lender. Brokerage products offered through SoFi Securities LLC, member FINRA/SIPC. SoFi Securities LLC is an affiliate of SoFi Bank, N.A. Advisory services are offered through SoFi Wealth LLC, an SEC-registered investment adviser. The SoFi Credit Card is issued by The Bank of Missouri (TBOM) (“Issuer”) pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. SoFi Bank, N.A. Member FDIC. ©2023 Social Finance, Inc. All rights reserved. Information as of April 2023 and is subject to change. LND23-1216150

equal housing lender

Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Misleading

Saw their promotion about High Yield Savings Account paid up to 4% interest rate. It attracted me to open a Savings Account with them. The process of opening very easy and straight forward. However, after opened, I found out the savings account only paid 1%. I chatted with the AI agent, it said it required to have direct deposit or subscribed to Premium member. I don't like it, and fortunately it allowed me to close the account immediately without any fees.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Fast!

I was able to secure a loan completely online and very quickly. The website was straightforward and easy to use, and the information and communication were top-notch.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Your Company accepting my loan request…

Your Company accepting my loan request made my day. I was extremely happy and used my loan to pay off my credit card debts with high interest rates. Without SoFi, I wouldn't have been able to do this, and I thank you so much. This is a great company, and I have referred SoFi to my friends and family. Thank you again!!!

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away!!!!! They will ruin your credit

I give my highest recommendation against using Sofi Bank. I have had horrific experiences with them and they have made mistakes which have resulted in my credit taking a huge hit. As a person who has maintained a credit rating above 800 for approximately 20 years, I am now being denied loans because of Sofi's actions.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

To easy

The process was so easy. I completed the required documentation and in just a few days my loan was funded. The most amazing part of it all was the low rate. Thank you SoFi.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, fast funding, easy payment terms, no set-up fees, simple.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

$25.00 inactivity fee is rent seeking

SoFi stealth instated an "inactivity fee" on brokerage accounts. Since I had not logged into my account in over 6 months, they sold shares inside of my account, creating a taxable event for me, and then used the proceeds to charge me a $25.00 fee. They apparently sent me an email notice, which got buried under all of the promotional emails they spam to my inbox. No customer service reps reached out by phone to notify me that they would be selling share inside of my account; I just got a 1099 showing the taxable event, so I'll now need to fork over another $5.00 to the government. This is rent seeking at its finest. I'd expect better from a financial services company--don't fix a broken business model by bleeding your customers.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Off great interest.

I was working on paying off a new furnace and credit cards. Applied for the loan with Sof and got approved very quickly. Now I have one loan with a favorable interest rate.
Thanks

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

The application process was easy and…

The application process was easy and fast. I was not expecting approval because of my credit usage. My only wish would had been to consolidate my loans and only nake one affordable payment. At first I was approved for $7500 but only received $5000. It would had been great to have received what I was approved for

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

It was quick and easy

It was quick and easy. Funds were available quicker than any loan that I have ever received.
The rates were also fair according to credit score, but not the best. Overall the experience was great, thanks.

February 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look