Sofology - Blackburn Reviews 2,336

TrustScore 5 out of 5

4.9

The Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whilst looking around you're Blackburn showroom Michael Game was most helpful with our needs. He also emailed our requirements. Thank you Michael

Company replied

Rated 5 out of 5 stars

Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more

Company replied

Rated 5 out of 5 stars

I'd just been to another furniture store nearby who made me feel like an outsider who'd walked into their saloon. My experience with Seriya in the Blackburn store was quite the opposite. She was very... See more

Company replied

Rated 5 out of 5 stars

We can’t thank Mike enough for his support in helping us choose and buy our sofa. We visited the store on several occasions to make sure we were completely certain with our choice, and every time we w... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very helpful

Very helpful. Quick and simple to order. Served by Damian.

January 10, 2026
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Reply from Sofology - Blackburn

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good service

I am happy with customer service

January 7, 2026
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Nashrin was a great help and was…

Nashrin was a great help and was fantastic in helping us pick our sofa, she is a credit to the team

January 10, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. Another great review for Nashrin, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great customer service

Great customer service in store today at Blackburn with Sid

January 10, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. Another great review for Sid, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Damien the salesman was very helpful…

Damien the salesman was very helpful and informative and a pleasure to deal with today.

January 9, 2026
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Damien. Have a great day 😊

Rated 5 out of 5 stars

Me and my wife came to find a sofa

Me and my wife came to find a sofa, Soraya was extremely helpful, kind and just calming. Making it really easy to make a decision. Thank you again

January 9, 2026
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Reply from Sofology - Blackburn

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff . Very efficient and really good choice for sofas

January 8, 2026
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Reply from Sofology - Blackburn

Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

A pleasurable experience

The overall experience in choosing a sofa was made easier with your member of staff called Sid. He was very helpful and knowledgeable about the product , explained about all the different materials and finishes on the suites . Gave a good input into helping us choose, without being pushy , his opinion was genuine. Thankyou for making it a pleasurable experience and looking forward to our new suite when it arrives.

January 7, 2026
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Reply from Sofology - Blackburn

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sid. Have a great day 😊

Rated 5 out of 5 stars

Friendly and knowledgeable

Very friendly, helpful, relaxed and knowledgeable! Thank you 😊

January 6, 2026
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Reply from Sofology - Blackburn

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Damian was professional and friendly

Damian was professional and friendly. He used his knowledge to provide outstanding customer service. He was patient and clear in his explanations. I was extremely happy with the service he provided. 😀

January 2, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. Another great review for Damian, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

We can’t thank Mike enough for his…

We can’t thank Mike enough for his support in helping us choose and buy our sofa. We visited the store on several occasions to make sure we were completely certain with our choice, and every time we were met with excellent customer service. Mike was incredibly helpful, offering guidance and advice at every step without making us feel pressured. He’s a real credit to the company, and we wouldn’t go anywhere else for a sofa.

January 3, 2026
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Reply from Sofology - Blackburn

Thank you for taking the time to write this great review :-)

Rated 5 out of 5 stars

Excellent service

Excellent service! Couldn’t be happier with the service I have received

January 4, 2026
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Reply from Sofology - Blackburn

Thank you for the amazing 5-star feedback! ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

Naza was very helpful & respectful

Naza was very helpful & respectful
No pressure
Understanding to our needs
Made our visit easy
Thanks

January 3, 2026
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Reply from Sofology - Blackburn

Hi there, thank you for your review. Another great review for Naza, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Ask for Stan - Excellent customer Service

very good customer service, no pressure, listened to what i wanted, nothing too much trouble took time to explain everything all in all a good experience with Stan.
Thank you

January 2, 2026
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Reply from Sofology - Blackburn

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very friendly sales people

Very friendly sales people
Left you to wander - didn’t pounce on you as soon as you walked in store

December 28, 2025
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Reply from Sofology - Blackburn

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Fantastic service from start to finish

Damian was very helpful and knowledgeable, advising us on the sofa features and which options would best suit my room’s dimensions. He showed me the available fabrics and was never pushy — just excellent customer service throughout.

January 1, 2026
Sofology - Blackburn logo

Reply from Sofology - Blackburn

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

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