Sofology - Hedge End Reviews 3,208

TrustScore 5 out of 5

4.9

Unit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sahil at Sofology Hedge End, Southampton understood what I was looking for as I had specific style and size requirements, and ended up taking me to my perfect sofa! Excellent professional service and... See more

Company replied

Rated 5 out of 5 stars

What we particularly liked was that Mark spent a lot of time with us making sure that we had all the information that we needed. He also encouraged us to look elsewhere to make sure we were absolutely... See more

Company replied

Rated 4 out of 5 stars

My wife dislikes being followed by sales people, and she didn't have the best first visit because of this (other sofa shops were worse I must say). On our return however Si was very respectful lettin... See more

Company replied

Rated 5 out of 5 stars

We had been searching for a quality sofa after purchasing a poor quality one from SCS. It took us about a year to find the right one for us. I chose it because the quality was far superior and I felt... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 03448639051

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, not pounced on as soon as you walk through the door. Been in a few times and given plenty of advice and time to think. Purchased today with the help of a lovely sales assistant, Natasha. Looking forward to receiving our new sofas.

March 14, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Excellent staff at Hedge End store

Excellent staff at Hedge End store.
Radhika was extremely helpful.
We would highly recommend to our friends.

March 13, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Nice staff very helpful

Nice and easy way to buy a couple of sofas

March 8, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

No pressurised selling

No pressurised selling, but helpful when needed. Both George and Cloi were very helpful.

March 11, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

No pressure

No pressure just let us look around got some nice things.we had a look around four other stores but came back to sofology as the sofa fitted what we needed Steve made us welcome as did other members of staff.also made a good coffee.just like to say thanks again for you help.

March 9, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for coming back to Sofology Stephen, we are pleased that you enjoyed your coffee :-)

Rated 5 out of 5 stars

Mangai was very helpful in store

Mangai was very helpful in store and provided all we needed to enable us to complete our purchase.

She was also very prompt with follow up communications, to make the process as seamless as possible.

March 9, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Great service

Really positive experience at sofology with Natasha today. Very grateful for her expertise.

March 8, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Natasha. Have a great day 😊

Rated 5 out of 5 stars

The hedge and staff were exceptionally…

The hedge and staff were exceptionally friendly and very helpful and informative and the process was really smooth. Amazing selection to choose from and in a really relaxed environment without the pressure pitch. Extra credit to Natasha who was fabulous!

March 7, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

A positive experience from start to finish.…

The choice of products was extensive and the showroom was well laid out and clean. Browsing was a positive experience - we were asked if we needed any help but were then left to look around as much as we wanted to without being pestered. Sahil helped us with our purchase once we had decided. He was knowledgeable, helpful and very easy to deal with. We would definitely recommend this store to others.

March 7, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

We are so pleased that you found what you were looking for Andrew!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Lots of options for sofas, chairs etc. Very pleasant experience.

March 6, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

George and Sofology are the best

We visited four different retailers for a family sofa. We found George to have the most knowledge and experience! Sofology was most definitely the best store we visited in Hedge End. George was friendly, funny and answered our questions professionally, he gave us great tips. We highly recommend Sofology, make sure you ask for George as he knows everything you need to know about sofas and more.

March 4, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for such wonderful feedback! 😊 We’re thrilled to hear George’s knowledge and friendly approach made your visit to our Hedge End store stand out. We’ll be sure to pass on your kind recommendation, enjoy your new family sofa! 🛋️✨

Rated 4 out of 5 stars

Very helpful answered all our questions…

Very helpful answered all our questions explained everything just wish a bit of discount could have been given as we bought 2 sofas

March 1, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for your feedback! 😊 We’re glad our team could help answer all your questions and guide you through your purchase. We appreciate your thoughts regarding the discount and hope you’re enjoying your new sofas! 🛋️✨

Rated 5 out of 5 stars

Kevin was very friendly and welcoming

Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

March 3, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for choosing Sofology Nikki.

Rated 5 out of 5 stars

Unbelievably good service

Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

March 2, 2026
Unprompted review
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Thank you for choosing Sofology Michael :-)

Rated 5 out of 5 stars

Natasha was so helpful

Natasha was so helpful. She listened to our requirements and took us straight to the ones that ticked the right boxes. She also suggested a couple of alter tubes that we might like to consider and we were able to then narrow it down to 2 weeks really liked. We came home and looked at the space we had in our room and returned the next day with our daughter so that she could help us make the final decision. She was not pushy but helped keep us focused! There were so many nice sofas to choose from it was hard to decide but with her advice we go there relatively fast and are thrilled with our choice.

March 1, 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

This is a great review Rachel, thank you for taking the time to share your experience :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look