Sofology - Hedge End Reviews 3,208

Great customer service with knowledgeable shop staff.
Gone through all the options of potential deal without rushing or stalking whilst in store.

Emma was very helpful. Nice and easy to order.

The salesman George was very helpful he gave us space to browse advised us on the swatches. I saw the second sofa on display and liked it straight away however we were given sound information about it by George who advised we look around the rest of the showroom on what else was available best advise ever as it turns out. We looked at the rest and even went outside to the other shops to look at other sofas but I decided the second one was the one to have. We went to the swatches selected three put them on the display we whittled it down to two I tried the sofa again saw George called him over and he allowed us to take the swatches out side in natural light to see the differences between the two. We decided on one and George then ook us through the procedure to buy it. He took us through at our pace and answered all our questions with out hesitation we are now awaiting our new sofa Thankyou for the good experience we had

Steve talked us through and we feel confident we have made a good choice

Very little pressure to buy, the staff have an awful lot of knowledge about the products.
They also have opinions which is helpful when you can't decide. I had a lovely couple of hours in store!

Sales assistant

Staff were extremely helpful

Clio was very informative, helpful, understanding of our requirements & patient

Really easy transaction from start to finish. Sahil was great, no overbearing sales techniques/pressure, he was happy to leave me and my wife to have a discussion as to whether we should go ahead with the purchase.
Once decided, it was a very quick process of taking details and a deposit, job done.

Excellent service and guidance, thus giving Marie top rating for her assistance

Natasha was excellent, very professional and customer service was amazing

Dave was very helpful and informative

Staff very supportive and kind and maintained their professionalism through out

Don't get conned by hidden terms and conditions. We paid a 10% deposit by credit card and weren't offered a swatch to take home so ordered one on-line which arrived 4 days later. Clearly wasn't going to suit our carpet colour etc so went in next day to try to change the colour as we liked the suite. Was told there would be a charge of £749 (25% of the cost of the suite) as changes can only be made within 48 hours. Terms were hidden away on page 8 of 18 pages of small print Ts & Cs which we hadn't been shown at the store and they couldn't provide us with a copy of our order and what the terms and conditions were that we'd ticked the box to agree on their tablet. If we want to cancel the order there's a 30% charge. If we'd bought on credit we'd have had a statutory right to cancel within 14 days. Have told them we're not going to pay their arbitrary penalties and they've said they're keeping our deposit. Currently we've made a complaint to the Furniture Ombudsman and the bank's Section 75 team to get our deposit back and have contract rescinded.

Outstanding service from Mattheu! We came into sofology on Friday 13/03 and Mattheu was so knowledgeable. Mattheu wasn’t aggressive with his approach like some sales people are. This was really appreciated. We came back in today and purchased the most beautiful sofa. Mattheu answered all of our queries and made us feel very confident with the purchase.

Very polite and informative
Nothing was to much

I think I pressed the wrong star rating I meant it to be 5 stars, the assistant we dealt with was very good and explained everything to us, she also answered all our many questions.

Excellent staff really helpful and welcoming 💯 happy 👍

George was great…no pressure or hard sell…just his knowledgable chat making the whole process smooth & easy from choosing sofa colours to processing the sale. It was a pleasure dealing with him

We attended the store yesterday and staff were very good. Today we went back and spoke to Mangai who was very helpful and answered all our questions. There was no pressure to buy anything but we did place an order for 2 sofas and a foot stall.