Sofology - Hedge End Reviews 3,208

Marie in store in the hedge end Southampton, was amazing . Patient and full of knowledge on helping us pick our dream sofa
She was not to pushy and just wanted the best for us. Not like other stores that just wants a sale.
So easy to order and so happy. What more can I put

Great experience with Natasha at Sofology

The staff member that served me was helpful and informative about the products but not too pushy so left me alone while I had a good look round and came back when I was ready to place my order

Very well treat by staff so friendly & helpful service great A ratef product

Very good customer service and also very knowledgeable

Our experience got elevated to the next level up by the incredibly friendly and engaging staff! It was Marie who casually approached us without any pressure on. We joke with her thinking we won’t be able to get what we want as we live in Channel Islands and prepared ourself that we might have to find company to ship where we live.
Marie walked away after telling us walk around and see what we got.
She then appeared again casually telling us you know we can deliver to Channel island not a problem at this price etc if you are interested.

We end up buying sofa and cuddling chair and we have received incredible service from Marie.
Not only she was having great sense of humor, was knowledgable she has also managed to get us a deal on top of that.
Interestingly we went to shop next door to sofology first and no one seems to paid attention to our browsing there.

It was great experiance for us and we will be definitely looking to get some more stuff from Sofology.

Marie made a huge difference and we enjoyed experience she has provide!

And yes we only went on to buy sofa not expecting 5 star service bit we definitely has received that and were very happy with our purchase.

Thank you very much
Now we are exciting for our delivery soon.

We came into the store and they were very helpful from finding what we wanted to how comfy

Top quality and service. Large show room and helpful staff.

George the salesman really helped with good advice. Not pushy which was great.

Left alone to browse, but then Natasha was very helpful and patient with us

Good service delivery on time fitting very good

So far so good my experience in the showroom was excellent. The knowledge of the girls serving was brilliant however I’m yet to have any communication on delivery. It’s now past a week since I signed the final documentation and I have said it was 14 days which should be sometime this week or next, but I’m don’t know so I wondered if there was a way of finding out.

We spent almost £6000 and they only give 48 to change the order. We called on the 4 day to make a change and they wanted to charge £700 for that. Definitely wouldn’t recommend them at all. The worst service ever

Friendly staff no pressure or feeling of being rushed. Good knowledge of produce. Do feel a bit pressured to take out warrenty though.

The excellent and professional service,

Customer friendly service and good knowledge about the product.

I was helped by Clio in the hedge end branch. She was very helpful, chatty and made me feel at ease from the moment I arrived. Nothing was too much trouble and she showed me some brilliant options for my sofa. Very knowledgeable in finance options and gave me some brilliant advice on how to take care of my new sofa! Thank you Clio!

No pressure from the sales team but lots of help and knew what to show us to suit our needs

Excellent customer service and plenty of options. We found exactly what we needed