Had an amazing experience shopping at the hedge end Sofology, Mathieu was a great help and was amazing in helping us find the perfect sofa and accent chairs to go with it. He showed exactly what we wa... See more
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Mathieu was very friendly and efficient, explaining everything but not over pushy in terms of sales. Excellent service so far.
Company replied
A very stress free process with no pressure from the sales team. We were given the time and space to check out what options were available snd when we requested help it was offered professionally and... See more
Company replied
Emma was very polite and not pushy. She was so knowledgeable about the sofas. She listened and let let us explore. Once we’d decided to buy, she made us drinks and completed the sale information whils... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
- 03448639051
4.9
Excellent
3K reviews
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Quality wins hands down
Very well treat by staff so friendly & helpful service great A ratef product
April 19, 2026
Reply from Sofology - Hedge End
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very good customer service and also…
Very good customer service and also very knowledgeable
April 16, 2026
Reply from Sofology - Hedge End
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Our experience got elevated to the next…
Our experience got elevated to the next level up by the incredibly friendly and engaging staff! It was Marie who casually approached us without any pressure on. We joke with her thinking we won’t be able to get what we want as we live in Channel Islands and prepared ourself that we might have to find company to ship where we live.
Marie walked away after telling us walk around and see what we got.
She then appeared again casually telling us you know we can deliver to Channel island not a problem at this price etc if you are interested.
We end up buying sofa and cuddling chair and we have received incredible service from Marie.
Not only she was having great sense of humor, was knowledgable she has also managed to get us a deal on top of that.
Interestingly we went to shop next door to sofology first and no one seems to paid attention to our browsing there.
It was great experiance for us and we will be definitely looking to get some more stuff from Sofology.
Marie made a huge difference and we enjoyed experience she has provide!
And yes we only went on to buy sofa not expecting 5 star service bit we definitely has received that and were very happy with our purchase.
Thank you very much
Now we are exciting for our delivery soon.
April 16, 2026
Reply from Sofology - Hedge End
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Marie. Thank you for taking the time to leave a review 😊
We came into the store and they were…
We came into the store and they were very helpful from finding what we wanted to how comfy
April 15, 2026
Reply from Sofology - Hedge End
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Hedge End
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
George the salesman really helped with…
George the salesman really helped with good advice. Not pushy which was great.
April 14, 2026
Reply from Sofology - Hedge End
Hi there, thank you for your review. Another great review for George, we will make sure to pass this on! Have a nice day.
Left alone to browse
Left alone to browse, but then Natasha was very helpful and patient with us
April 13, 2026
Reply from Sofology - Hedge End
Hi there, thank you for your review. Another great review for Natasha, we will make sure to pass this on! Have a nice day.
Good service delivery on time fitting…
Good service delivery on time fitting very good
April 11, 2026
Reply from Sofology - Hedge End
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
So far so good my experience in the…
So far so good my experience in the showroom was excellent. The knowledge of the girls serving was brilliant however I’m yet to have any communication on delivery. It’s now past a week since I signed the final documentation and I have said it was 14 days which should be sometime this week or next, but I’m don’t know so I wondered if there was a way of finding out.
April 8, 2026
Reply from Sofology - Hedge End
Thank you for your lovely feedback. We’re so pleased to hear you had an excellent experience in store. For an update on your delivery, please contact our Customer Care team, and they’ll be happy to look into this for you and provide the latest information on your order.
We spent almost £6000 and they only…
We spent almost £6000 and they only give 48 to change the order. We called on the 4 day to make a change and they wanted to charge £700 for that. Definitely wouldn’t recommend them at all. The worst service ever
April 11, 2026
Reply from Sofology - Hedge End
We are sorry that you are unhappy. This is all made clear during the ordering proces.
Staff,service great product right for me
April 9, 2026
Reply from Sofology - Hedge End
Thank you for awarding us 5 stars!
Friendly staff no pressure or feeling…
Friendly staff no pressure or feeling of being rushed. Good knowledge of produce. Do feel a bit pressured to take out warrenty though.
April 6, 2026
Reply from Sofology - Hedge End
Thank you for sharing Caroline
Reply from Sofology - Hedge End
What an amazing review, thank you so much for taking the time to write this 😊
Customer friendly service and good…
Customer friendly service and good knowledge about the product.
April 8, 2026
Reply from Sofology - Hedge End
Thanks for this fabulous review. We appreciate you sharing it with others!
Wonderful help
I was helped by Clio in the hedge end branch. She was very helpful, chatty and made me feel at ease from the moment I arrived. Nothing was too much trouble and she showed me some brilliant options for my sofa. Very knowledgeable in finance options and gave me some brilliant advice on how to take care of my new sofa! Thank you Clio!
April 12, 2026
Unprompted review
Reply from Sofology - Hedge End
Hi there, thank you for your review. Another great review for Clio, we will make sure to pass this on! Have a nice day.
No pressure from the sales team
No pressure from the sales team but lots of help and knew what to show us to suit our needs
April 4, 2026
Reply from Sofology - Hedge End
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service, great quality
Excellent customer service and plenty of options. We found exactly what we needed
April 6, 2026
Reply from Sofology - Hedge End
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great Shopping Experience
Great customer service with knowledgeable shop staff.
Gone through all the options of potential deal without rushing or stalking whilst in store.
April 3, 2026
Reply from Sofology - Hedge End
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Hedge End
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
The salesman George was very helpful he…
The salesman George was very helpful he gave us space to browse advised us on the swatches. I saw the second sofa on display and liked it straight away however we were given sound information about it by George who advised we look around the rest of the showroom on what else was available best advise ever as it turns out. We looked at the rest and even went outside to the other shops to look at other sofas but I decided the second one was the one to have. We went to the swatches selected three put them on the display we whittled it down to two I tried the sofa again saw George called him over and he allowed us to take the swatches out side in natural light to see the differences between the two. We decided on one and George then ook us through the procedure to buy it. He took us through at our pace and answered all our questions with out hesitation we are now awaiting our new sofa Thankyou for the good experience we had
April 2, 2026
Reply from Sofology - Hedge End
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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