My family visited the store a couple of times as we are looking for a family sofa to accommodate all of us. Both times the service was amazing and they even let us take home a some colour samples t... See more
Location
Switch locationJames Bennett Avenue 4, IP3 9SP Ipswich, England, GB
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Peter Robinson at Sofology in Ipswich was brilliant, great customer service ordered a couple of weeks after speak to him and getting out login etc Cannot wait for delivery
Company replied
No pushy sales persons only very helpful ones. We dealt with a very friendly young lady named Nikola in the Ipswich branch. She helped us to obtain all the information we required about sizes, differ... See more
Company replied
On entering store salesman Matt introduced himself and directed us to the sofas we were interested in . He left us alone and stated if we needed any help please call. After we agreed on 3 piece suite... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
James Bennett Avenue 4, IP3 9SP, Ipswich, England, United Kingdom
4.8
Excellent
2K reviews
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Amazing service
Amazing service. Very knowledge and thoughtful about our considerations with other furniture.
Excellent. Highly recommend!
November 30, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Was made very easy by mr Robinson our…
Was made very easy by mr Robinson our sales guy
November 29, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
This was the 3rd sofa shop I'd went to that day and Paul couldn't have been more helpful with my specific requirements, resulting in me finding exactly what I wanted and placing an order.
November 26, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very good from start to final purchase…
Very good from start to final purchase salesman very friendly and helpful
November 27, 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
At last, a sofa that fits me and is really comfortable!!
Sales assistants supportive but not pushy. Informative and patient. I've ordered the sofa and am waiting delivery so unable at this time to comment on actual sofa although the one in the showroom was so comfortable I could have stayed there all afternoon!
This was the third retail furniture shop I had tried and the only one with a perfect fit sofa.
November 20, 2025
Reply from Sofology - Ipswich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
No pressure good knowledge of product
Matt was very easy to talk to and knowledgeable. No pressure selling quite laid back. Looking forward to our sofa being delivered. Retailer was recommended to me by my Mum. This is a large purchase for us and it's our Christmas present to ourselves.
November 23, 2025
Reply from Sofology - Ipswich
Thank you for sharing your feedback! We're thrilled to hear about your positive experience with Matt and that you felt comfortable during your visit. We appreciate your Mum's recommendation and hope your new sofa brings you joy for years to come. If you have any questions or need assistance, feel free to reach out.
Matt ( at Ipswich branch ) was very…
Matt ( at Ipswich branch ) was very helpful with us ordering our sofa and making suggestions on which individual pieces we could use to best suit our layout.
November 22, 2025
Reply from Sofology - Ipswich
Thank you for your wonderful feedback! We're thrilled that Matt effectively assisted you with your sofa order and layout suggestions. Our team at Sofology Ipswich aims to provide the best service, and it's great to know Matt positively impacted your experience.
We appreciate your perfect 5.0 rating, which motivates us to continue delivering exceptional service. If you have any questions or need assistance in the future, please reach out.
Purchase of settee and chair
Gabby was very helpful and talked us through the complete procedure very professionally. She answered all our questions satisfactory and we left feeling at ease that everything was in hand.
November 22, 2025
Reply from Sofology - Ipswich
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
Friendly and helpful
Friendly and helpful.
Looked at stock available across branches t speed up delivery
November 22, 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊
Helpful staff
Helpful staff, went out of their way to show the sofas etc, the various materials and leather you can have.
November 15, 2025
Reply from Sofology - Ipswich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good selection of products
Good selection of products, very helpful and pleasant staff, very happy with the service we received
November 15, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly, excellent choice.
The entire team at this shop are beyond friendly, absolutely zero sales pressure, they are just there if needed. They have an excellent choice of sofas, I think something for just about every taste. The lady who completed our sale was beyond lovely, so friendly. Highly recommended :-)
November 2, 2025
Reply from Sofology - Ipswich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Ipswich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Paul was very helpful and…
Paul was very helpful and knowledgeable, helping us to make a decision on which sofa to purchase.
October 28, 2025
Reply from Sofology - Ipswich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
What a lovely experience my daughter…
What a lovely experience my daughter and I had choosing our new sofa. After much consideration over our 3 trips to the store and Gabby being so patient & incredibly helpful we made our choice. Gabby went through every single aspect from different options of payment, the colour choices, fabrics & different accents to add to the final look! I felt no pressure whatsoever from her, just pure understanding and knowledge of her position!! I can’t recommend Sofology (and Gabby) enough! Thank you!
October 27, 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent service and advice…
On our second visit to Sofology in Ipswich we were fortunate to be assisted by Matt. He greatly helped us to choose the right sofa for us and particularly the colour by pointing out other products in the colours we were considering so we didn't have to just rely on a swatch of material
October 23, 2025
Reply from Sofology - Ipswich
What an amazing review, thank you so much for taking the time to write this 😊
Helpful staff
A good range of sofas .staff were helpful Allowing us to borrow a swatch overnight.
Very accommodating and knowledgeable
October 26, 2025
Reply from Sofology - Ipswich
What an amazing review, thank you so much for taking the time to write this 😊
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