Sofology - Ipswich Reviews 1,565

TrustScore 5 out of 5

4.8

James Bennett Avenue 4, IP3 9SP Ipswich, England, GB


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Rated 5 out of 5 stars

Paul was extremely thorough in covering the sales experience from start to finish, and I felt that no detail was left out! He was happy to answer any question I had and Sofology had an amazing range o... See more

Company replied

Rated 5 out of 5 stars

We had a young lady helping us and she was very helpful and informative. She said she was from Lithuania, her customer care was excellent credit to her .

Company replied

Rated 5 out of 5 stars

No pushy sales persons only very helpful ones. We dealt with a very friendly young lady named Nikola in the Ipswich branch. She helped us to obtain all the information we required about sizes, differ... See more

Company replied

Rated 5 out of 5 stars

On entering store salesman Matt introduced himself and directed us to the sofas we were interested in . He left us alone and stated if we needed any help please call. After we agreed on 3 piece suite... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • James Bennett Avenue 4, IP3 9SP, Ipswich, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fabulous service

Really great thank you - very easy and very swift

November 10, 2025
Sofology - Ipswich logo

Reply from Sofology - Ipswich

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Friendly staff

Friendly staff with no pressure

November 8, 2025
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Reply from Sofology - Ipswich

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Friendly, excellent choice.

The entire team at this shop are beyond friendly, absolutely zero sales pressure, they are just there if needed. They have an excellent choice of sofas, I think something for just about every taste. The lady who completed our sale was beyond lovely, so friendly. Highly recommended :-)

November 2, 2025
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Reply from Sofology - Ipswich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Excellent service from Agne.

Excellent service from Agne.
Thank you

November 2, 2025
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Reply from Sofology - Ipswich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Paul was very helpful and…

Paul was very helpful and knowledgeable, helping us to make a decision on which sofa to purchase.

October 28, 2025
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Reply from Sofology - Ipswich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

What a lovely experience my daughter…

What a lovely experience my daughter and I had choosing our new sofa. After much consideration over our 3 trips to the store and Gabby being so patient & incredibly helpful we made our choice. Gabby went through every single aspect from different options of payment, the colour choices, fabrics & different accents to add to the final look! I felt no pressure whatsoever from her, just pure understanding and knowledge of her position!! I can’t recommend Sofology (and Gabby) enough! Thank you!

October 27, 2025
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Reply from Sofology - Ipswich

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Excellent service and advice…

On our second visit to Sofology in Ipswich we were fortunate to be assisted by Matt. He greatly helped us to choose the right sofa for us and particularly the colour by pointing out other products in the colours we were considering so we didn't have to just rely on a swatch of material

October 23, 2025
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Reply from Sofology - Ipswich

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Helpful staff

A good range of sofas .staff were helpful Allowing us to borrow a swatch overnight.
Very accommodating and knowledgeable

October 26, 2025
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Reply from Sofology - Ipswich

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Excellent customer service

Gabi is an asset to Sofology. Gabi is an excellent communicator who explained all the products well and answered our questions.

October 25, 2025
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Reply from Sofology - Ipswich

Thank you for sharing your feedback! We're delighted to hear about your positive experience at Sofology Ipswich and that Gabi assisted you well. We appreciate your kind words and 5-star rating. If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Paul was very helpful

Paul was very helpful. Spent time with us very knowledgable.

October 24, 2025
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Reply from Sofology - Ipswich

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars
Sofology - Ipswich logo

Reply from Sofology - Ipswich

Thank you for your wonderful review! We're glad to hear our staff was attentive and helpful during your visit. Excellent customer service is a top priority at Sofology Ipswich, and we appreciate your feedback. If you need further assistance, please reach out. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Staff were very helpful and made it a…

Staff were very helpful and made it a nice smooth transaction

October 18, 2025
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Reply from Sofology - Ipswich

Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.

Rated 5 out of 5 stars

We would highly recommend dealing with Nikola @ Ipswich she was helpful and experienced *****

We had a great experience with Nikola at Sofology. She was so patient, kind and really knew her stuff. She wasn’t pushy at all, just helpful and professional. She explained everything clearly and made the whole process easy. It was a pleasure dealing with her, and we’re really happy with our purchase. We wouldn’t hesitate to buy from her at Sofology again.

October 18, 2025
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Reply from Sofology - Ipswich

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nikola. Have a great day 😊

Rated 5 out of 5 stars

Agna was amazing

Agna was amazing! Not pushy at all and very polite, she's lovely!!!!

October 18, 2025
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Reply from Sofology - Ipswich

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Agna. Have a great day 😊

Rated 5 out of 5 stars

We had a great experience

We had a great experience. The sales rep Nicola was very helpful and knowledgeable. Would certainly recommend to others

October 17, 2025
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Reply from Sofology - Ipswich

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Good helpful not pushy sales man

Good helpful not pushy sales man. Acceptable price for what I hope will be a great addition to the home. Guarantees seem fair. Wait to see if the chair on arrival is a win. So far so good, thanks I think it was to Paul?

October 16, 2025
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Reply from Sofology - Ipswich

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Great experience, thank you

Thank you Matt at Sofology Ipswich for your great assistance in choosing our new sofa, your patience and explanation of all our questions and information on how to look after our new sofa. Your valuable input in making our decision. You have made it a wonderful experience and as this is our 2nd sofa bought from Sofology it will definitely not be our last. Thank you to the rest of the sales staff as well you are a friendly and welcoming bunch and it was a pleasure meeting and doing business with you.

October 11, 2025
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Reply from Sofology - Ipswich

Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.

Rated 5 out of 5 stars

Sofa Purchase

Just ordered a new sofa, everytime we visited the showroom we received excellent service, wasn't pushy at all and whoever we spoke to (especially Matt) was very knowledgeable.

October 12, 2025
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Reply from Sofology - Ipswich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very helpful

Good customer service very polite well mannered and helpful

October 6, 2025
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Reply from Sofology - Ipswich

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

10/10 Service

I went into 4 different sofa shops on Sunday, and Sofology was by far the best. The staff were professional but personable. I ended up buying a settee and Matt (store Manager I believe?) was really helpful and knowledgeable about the product. The insurance is the best on offer and the delivery date is only 6 weeks. I would highly recommend Sofology in Ipswich.

October 5, 2025
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Reply from Sofology - Ipswich

What an amazing review, thank you so much for taking the time to write this 😊

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