My family visited the store a couple of times as we are looking for a family sofa to accommodate all of us. Both times the service was amazing and they even let us take home a some colour samples t... See more
Location
Switch locationJames Bennett Avenue 4, IP3 9SP Ipswich, England, GB
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Peter Robinson at Sofology in Ipswich was brilliant, great customer service ordered a couple of weeks after speak to him and getting out login etc Cannot wait for delivery
Company replied
No pushy sales persons only very helpful ones. We dealt with a very friendly young lady named Nikola in the Ipswich branch. She helped us to obtain all the information we required about sizes, differ... See more
Company replied
On entering store salesman Matt introduced himself and directed us to the sofas we were interested in . He left us alone and stated if we needed any help please call. After we agreed on 3 piece suite... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
James Bennett Avenue 4, IP3 9SP, Ipswich, England, United Kingdom
4.8
Excellent
2K reviews
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Paul in Ipswich was really great
Paul in Ipswich was really great, took the time to talk me through all of the options and offered great advice. No hard sell - felt informed and able to make a comfortable and educated decision.
September 4, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Paul was excellent
Paul was excellent, he went through everything we needed to know and was not pushy. Had good product knowledge
September 3, 2025
Reply from Sofology - Ipswich
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Helpful knowledgeable staff
Helpful knowledgeable staff. We weren't rushed and the chap who served us came up with constructive ideas which helped make our choice much easier
August 2, 2025
Reply from Sofology - Ipswich
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I would recommend Sofology to all my friends and family :)
A super friendly and easy experience! Peter talked me through all my options and assisted me with my purchase. A real 9/10 bloke!
If you're looking for a store with a variety of options and a relaxed atmosphere to shop, this is absolutely the place to come!
I would recommend Sofology to all my friends and family :)
September 1, 2025
Reply from Sofology - Ipswich
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Helpful staff
Helpful staff, no pushy sales, great choices. All in all a fantastic experience.
Would definately go there again.
August 29, 2025
Reply from Sofology - Ipswich
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good experience
We dealt with Matt in the Ipswich store. We couldn’t decide what we wanted and weren’t the easiest of customers. He worked with us to solve out issues and get a compromise. Thank you
August 31, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fantastic service and advise
Our advisor Gabby (sorry if I’ve got Her name wrong) Was really professional and helped us so much . We are really happy with our descision which was made easy by our advisor .
August 31, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
Fantastic salesman very informative
Fantastic salesman very informative , pleasant experience
August 31, 2025
Reply from Sofology - Ipswich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent sales team.
August 27, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Ipswich
Thank you so much for taking the time to share your wonderful feedback!
Very friendly and helpful staff ...
Very friendly and helpful staff .... Paul was ace.
August 25, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience
Great experience in store with very helpful staff. Was nice to feel supported when it was needed & left alone when looking around
August 24, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Good service
Polite, courteous and friendly service. Only reason not 5 stars is because I would have liked to have seen a discount considering the cost of the sofa (although I did come away with some very nice artificial plants as a sweetener!)
Note to the Sofology designers-PLEASE add more colour to your sofas- beige beige beige! Sofa I bought was very comfy but wish it had more colours
August 18, 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your feedback. We don’t run discounts or sales, as we want everyone to always get the very best price all year round. That said, we do offer a wide variety of colours across our ranges - hopefully you’ll find the perfect match next time! We’re so pleased to hear you’re loving the comfort of your new sofa.
Nikola was very good giving advice and…
Nikola was very good giving advice and making things clear.
August 20, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
We bought a sale item and the staff…
We bought a sale item and the staff were so friendly and efficient.
August 20, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review!😊
Paul made the purchase very easy and…
Paul made the purchase very easy and explained each step thoroughly.
August 8, 2025
Reply from Sofology - Ipswich
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
Lovely Service by both of your Sales…
Lovely Service by both of your Sales Representatives ! Nothing was too much trouble and lots of options was offered to us ! Everything explained thoroughly and what was so nice was there when you needed them but left you to make your own choices !
August 7, 2025
Reply from Sofology - Ipswich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great choice of sofas
Great choice of sofas. Great service from Matt who took care of us and explained everything to us clearly
August 2, 2025
Reply from Sofology - Ipswich
Thank you so much for taking the time to leave us such a wonderful review!
Very helpful friendly staff and product…
Very helpful friendly staff and product at a good price and good quality
August 1, 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The lady who helped was amazing her…
The lady who helped me was amazing her name was gabi so helpful so honest with things I asked her and actually showed interest in what I was talking about, a lovely experience which can sometimes be unusual in stores
Thanks again gabi and Sofology 😀
July 7, 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gabi. Have a great day 😊
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