It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... See more
Company replied
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Knowledgable, friendly staff. No pressure selling, very very helpful. Our experience also had a fun element to it. Joe was really helpful and friendly. Definitely a 5 * experience.
Company replied
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... See more
Company replied
Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for an... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
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Jess helped us and she was amazing
Jess helped us and she was amazing. Made the whole building a couch easier and can’t recommend her enough
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sales assistant was very helpful and…
Sales assistant was very helpful and easy to talk to
June 22, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent experience
Knowledgable, friendly staff. No pressure selling, very very helpful. Our experience also had a fun element to it. Joe was really helpful and friendly. Definitely a 5 * experience.
June 25, 2026
Reply from Sofology - Leeds
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Great service lots off help and advice
Great service lots off help and advice
Highly recommend
June 21, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Pleasant experience
Lovely choice of sofas and the lady who served me was very professional and friendly
June 21, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Great customer service and help in…
Great customer service and help in choosing fabric colour. Highly recommended.
May 31, 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Staff friendly and knowledgeable
Staff friendly and knowledgeable. Great price and delivered on time.
June 21, 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great advice on various subjects
Great advice on various subjects, very attentive when we had additional questions. An all round great shopping experience
June 20, 2026
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very kind and helpful staff
June 14, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
It was an older salesman that we spoke…
It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a house and everything inbetween . Was nice to actually just have a conversation than just trying to get money out of you. Which was a lovely change. Bought the sofa I wanted and walked out smiling and laughing after our conversation.
June 15, 2026
Reply from Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Martin was really helpful and lovely
June 13, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Smooth process from start to finish
Smooth process from start to finish, the sales guy was great. Looking forward to receiving our new sofa
June 14, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Saj was the store rep we encounted and…
Saj was the store rep we encounted and we were very pleased with his attention. Would definitely recommend in future.
June 6, 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Sales assistant Marvin was informative
Sales assistant Marvin was informative, friendly and happy to help.
June 1, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Marvin, we will make sure to pass this on! Have a nice day.
Very good service and the salesperson…
Very good service and the salesperson was extremely patient and helpful.
June 1, 2026
Reply from Sofology - Leeds
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Nice and friendly staff with no hard…
Nice and friendly staff with no hard sell. Made the ordering process easy and not over complicated
June 4, 2026
Reply from Sofology - Leeds
Thank you for this great review Tracey :-)
Sag we spoke to he was so polite and…
Sag we spoke to he was so polite and very helpfull we ordered our sofas and will recamend him to a friend.
May 31, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Sag, we will make sure to pass this on! Have a nice day.
Fantasic service and experince
April 6, 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I gave a full review following my…
I gave a full review following my recent experience at sofology. The salesmen we dealt with were Scott and Hugo and they were both excellent. I gave the whole experience a grade 10.
May 21, 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Fantastic Experience
Fantastic experience buying a sofa. The staff member who helped us was brilliant
May 15, 2026
Reply from Sofology - Leeds
Thank you for sharing Ilyas!
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