My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... See more
Company replied
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didn't really want to go into sociology as not heard good comments. But it was a very good experience. Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into... See more
Company replied
Great experience with Sofology so far. Staff was really friendly, helpful and knowledgeable without being pushy, and the ordering process was smooth and easy. Looking forward to receiving the sofa.
Company replied
Staff helpfull and very wellcomeing joe went over the top to be help full ever comforting as just lost dauther and still asked about her
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was a really straight forward and…
This was a really straight forward and quick trip into the Birstall retail park store to pick and buy our sofa.
Jess was great!
March 14, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Scott went above and beyond was very…
Scott went above and beyond was very friendly and made our purchase very easy.
March 14, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
New sofa for garden room
Yameen was very helpful with choosing a new sofa and we are very happy with the choice we have made.
March 14, 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Yameen. Have a great day 😊
Mervin made the purchase easy and…
Mervin made the purchase easy and answered any questions we had . Friendly and professional
March 12, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great experience
March 7, 2026
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
You could have a look before we decided…
You could have a look before we decided without being pushed
March 8, 2026
Reply from Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
The staff have been brilliant with us…
The staff have been brilliant with us changing our minds, they’ve been patient and very helpful, especially haleema who has gone above and beyond for us. She even did a bit of Ai for us so we could visualise our new sofa, just waiting for it to be delivered now,
March 7, 2026
Reply from Sofology - Leeds
Sounds like your visit was a great one Sharon, thank you for choosing Sofology!
Ade was knowledgeable and helpful
Ade was knowledgeable and helpful. He helped us choose exactly what we needed. Thanks Ade!
March 5, 2026
Reply from Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Customer service.
The young man Yameen was very polite, he was very helpful and spent a long time with us,he did not rush us and put us under no pressure to buy.
March 2, 2026
Reply from Sofology - Leeds
Thank you for sharing! 😊 We’re delighted to hear Yameen provided such a polite and helpful experience, taking the time to make you feel comfortable is exactly what we aim for. 🛋️✨
Replied to the 1st request but here…
Replied to the 1st request but here goes:-
Your co;league Saj was excellent. Very helpful, knowledgeable and no pressure the highest complient
March 2, 2026
Reply from Sofology - Leeds
Thank you for your wonderful feedback! 😊 We’re delighted to hear Saj was so helpful and knowledgeable, and that you felt completely at ease. We really appreciate the high compliment! 🛋️✨
Mislead and forced to make an order
Bought a sofa in store with a finance agreement and was told that I could ammend my order within 48 hours. Assuming this encompassed cancelling the order I went along with it, however when I rang to cancel my order after changing my mind they told me I couldn't. After numerous calls (they were quite evasive to my questioning) I eventually found out I could cancel it but I would have a fee of 40% of my order. Why? I have no idea because I could ammend my order in anyway you could imagine, even buy a completely different sofa! So they locked me into an order for no reason but because they could. To make things worse, I found out that it was because I ordered in store and not online! Worst service ever, never going back here again.
February 28, 2026
Reply from Sofology - Leeds
We are sorry that you remain unhappy Tommy. We do make it clear at the point of sale that the orders are none cancellable once they are processed.
Mirvin
The sales assistant Mirvin was exceptional and went above and beyond to ensure we were satisfied with our choice. Mirvin was knowledgeable and confident in the advice he provided and ensured both the choosing and ordering of the sofa was streamline.
February 28, 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Ade was amazing and seen to all our…
Ade was amazing and seen to all our needs such a helpful person i would go again just to deal with him again! Very helpful
February 28, 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Always happy to visit sofology
Never get disappointed when you visit Sofology. Staff is very friendly, helpful and do above and beyond to help you in all the way they can. It’s sad to know they are not selling decor accessories anymore.
February 28, 2026
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Leeds
Thank you for taking the time to leave a 5-star review!😊
Absolutely terrible experience with…
Absolutely terrible experience with Sofology.
Order Number: 3911156-2
I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.
To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.
Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.
Very disappointed and would not recommend.
February 22, 2026
Reply from Sofology - Leeds
We are so sorry to hear that this has been the case Yasir, we are looking into this now and we will be in touch shortly.
Great service
We visited to browse the range then came back to place an order. Brandon helped us both times and was really helpful, knowledgeable and patient.
February 23, 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Brandon, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.