Sofology - Leeds Reviews 3,627

TrustScore 5 out of 5

4.9

Junction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB


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Rated 5 out of 5 stars

My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... See more

Company replied

Rated 5 out of 5 stars

Didn't really want to go into sociology as not heard good comments. But it was a very good experience. Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into... See more

Company replied

Rated 5 out of 5 stars

Great experience with Sofology so far. Staff was really friendly, helpful and knowledgeable without being pushy, and the ordering process was smooth and easy. Looking forward to receiving the sofa.

Company replied

Rated 5 out of 5 stars

Staff helpfull and very wellcomeing joe went over the top to be help full ever comforting as just lost dauther and still asked about her

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Very helpful

Very helpful, thank you Ade for helping

February 1, 2026
Sofology - Leeds logo

Reply from Sofology - Leeds

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good service

February 1, 2026
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Reply from Sofology - Leeds

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful.
Have purchased from here before.

January 31, 2026
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Reply from Sofology - Leeds

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

You get good service

The gentleman called Mirvin served me told me everything about the chair I was purchasing I found him polite and very helpful young man

January 28, 2026
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Reply from Sofology - Leeds

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great service from Joe at Birstall Sofology

Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for and pointed us in the right direction which resulted in us buying our new furniture.
Thank you Joe! Highly recommended.

January 25, 2026
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Reply from Sofology - Leeds

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Polite

Polite, patient, professional made it a easy process

January 25, 2026
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Reply from Sofology - Leeds

Thank you Connor!

Rated 5 out of 5 stars

Sofology Leeds

Great customer relations, no in your face pushy sales people.
Really helpful,and knowledgeable about all the products had the patience of a saint.
Would highly recommend Sofology to friends and family great experience , Phil was great to talk too and sealed the sale.

January 26, 2026
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Reply from Sofology - Leeds

Thank you so much for your recommendation Darran :-)

Rated 5 out of 5 stars

Really friendly and helpful

Ade and his colleague were so helpful, very approachable and friendly and not at all pushy. They spent a lot of time trying to get our purchase right for us.

January 24, 2026
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Reply from Sofology - Leeds

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very good service

Nice staff. Helped us to get the right sofa we wanted

January 25, 2026
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Reply from Sofology - Leeds

Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.

Rated 5 out of 5 stars

The experience was very positive

The experience was very positive. Scott spoke us through everything we needed to know about the sofa and answered any questions we had, He was Extremely polite and friendly

January 24, 2026
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Reply from Sofology - Leeds

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Brilliant

Brilliant - Mervin was great, made me feel comfortable and happy.

Mervin was so good he convinced me to buy two sofas.
Cannot stop singing Mervins praises. He was well informed, professional, understanding and has a smile that lights up the room. I am definitely buying my next sofa from Mervin. Thank you Mervin!!!!!
Mervin passed me onto a friendly gentlemen called Ade who completed the sale and explained warranty.

January 24, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, ample parking, staff member Scott very helpful and polite, plenty choices and staff are happy for you to browse with no pressure sales tactics , keep up the good work just hope my order arrives as arranged

January 20, 2026
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Reply from Sofology - Leeds

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Martin was great and patient as he …

Martin was great and patient as he showed us lots of different sofas before my son and I chose one .He explained everything to me and all the different options we could have. He made me feel at ease and answered all my questions and my boys got on with him especially as he supported Man Utd 😂

January 19, 2026
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Reply from Sofology - Leeds

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Helpful and informative

Mervin was extremely helpful and friendly when we came in to buy a new sofa. Very happy with our purchase.

January 21, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

We met a lovely young woman who was…

We met a lovely young woman who was very nice and welcoming, she went through everything we asked and answered all our questions. She was so helpful and polite that we went ahead with a sale .

January 21, 2026
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Reply from Sofology - Leeds

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Knowledgeable and friendly service

Great experience in Sofology. I had a lot of questions about the type of filling, different fabric and longevity of sofas, all of which were answered well by Brandon.
Very knowledgeable, friendly and professional service with no pressure to buy. Showroom also immaculate.

January 8, 2026
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Reply from Sofology - Leeds

Thank you for this great review Becky, we really apprechiate it.

Rated 5 out of 5 stars

Service outstanding

Service outstanding. Not pushy at all, friendly and helpful. Really took time to explain everything . Would definitely recommend the experience hope the sofas live up to expectation

January 17, 2026
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Reply from Sofology - Leeds

Thank you for awarding us 5 stars Mr Evans :-)

Rated 5 out of 5 stars

Great company, great staff.

Lots of sofas to choose from.
Scott gave us all the information we needed on different sofas and really friendly without being pushy.
Would highly recommend.

January 19, 2026
Sofology - Leeds logo

Reply from Sofology - Leeds

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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