Sofology - Leeds Reviews 

3,705
•
TrustScore 5 out of 5

4.8

Junction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB

•

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Rated 4 out of 5 stars

My experience with Sofology has been pleasant and I would use them again. Everything was clear to understand, there was no pressure during the sales process and the couch and chair I have purchased ar... See more

Rated 5 out of 5 stars

Semipe Adetunji made our experience great, he went overboard by using Ai to help us visualize the combination of sofas that best works for us. He was very patient and professional. We ended up leavi... See more

Company replied

Rated 5 out of 5 stars

The sales person, Ade, was really helpful and went above and beyond to ensure we got the full set of sofas we wanted. Even though they weren’t at his current store, he found other stores that had them... See more

Company replied

Rated 5 out of 5 stars

The store manager served us, Taj, I believe his name was. What a helpful, pleasant, courteous young man he was, you are extremely lucky to have him as an employee. He answered all of our questions, wa... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,705)

16,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice on various subjects

Great advice on various subjects, very attentive when we had additional questions. An all round great shopping experience

June 20, 2026
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Reply from Sofology - Leeds

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

It was an older salesman that we spoke…

It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a house and everything inbetween . Was nice to actually just have a conversation than just trying to get money out of you. Which was a lovely change. Bought the sofa I wanted and walked out smiling and laughing after our conversation.

June 15, 2026
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Reply from Sofology - Leeds

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Smooth process from start to finish

Smooth process from start to finish, the sales guy was great. Looking forward to receiving our new sofa

June 14, 2026
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Reply from Sofology - Leeds

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Saj was the store rep we encounted and…

Saj was the store rep we encounted and we were very pleased with his attention. Would definitely recommend in future.

June 6, 2026
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Reply from Sofology - Leeds

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

Sales assistant Marvin was informative

Sales assistant Marvin was informative, friendly and happy to help.

June 1, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. Another great review for Marvin, we will make sure to pass this on! Have a nice day.

Rated 4 out of 5 stars

Very good service and the salesperson…

Very good service and the salesperson was extremely patient and helpful.

June 1, 2026
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Reply from Sofology - Leeds

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Sag we spoke to he was so polite and…

Sag we spoke to he was so polite and very helpfull we ordered our sofas and will recamend him to a friend.

May 31, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. Another great review for Sag, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

I gave a full review following my…

I gave a full review following my recent experience at sofology. The salesmen we dealt with were Scott and Hugo and they were both excellent. I gave the whole experience a grade 10.

May 21, 2026
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Reply from Sofology - Leeds

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Wasn’t pestered in the shop left to…

Wasn’t pestered in the shop left to look, Mervin the sofa sales assistant was brilliant very knowledgeable and really helped when purchasing the sofa

May 18, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Super experience every time we visiited

When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purchase more advice provided with no heavy sell. Can’t wait to see my new sofa! Thank you to everyone in the store, it was a very pleasant experience.

May 19, 2026
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Reply from Sofology - Leeds

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 4 out of 5 stars

No pushy sales patter and allowed to…

No pushy sales patter and allowed to browse round the showroom in peace but staff always on hand to help when required

May 12, 2026
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Reply from Sofology - Leeds

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Great experience

Great experience.

A mistake was made with our order which was quickly rectified when I phoned the store.

Everything was explained clearly during the ordering process.

May 10, 2026
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Reply from Sofology - Leeds

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

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