Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more
Company replied
The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more
Company replied
I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
We went to look for a new suite in Speke, Liverpool. There are 4 popular furniture shops there, so we intended to go in all of them. First was Sofology, we were that impressed, we didnt bother with the rest. Steve was lovely, his whole approach was just right, he welcomed us, introduced himself and told us to give him a shout if we needed help. He later came back and we explained what we were looking for. He was really professional and so helpful. He let us take 4 material samples home, we were back within 2 hours and placed an order.
If Steve had come and mithered us or followed us round, it would have been different, but as I say he was bang on with his service. Well done Steve, give that man a pay rise

Reply from Sofology - Speke Liverpool
Great sales man, really easy going and quick and easy payment set up

Reply from Sofology - Speke Liverpool
No hassle from either Stephen or Peter in the Speke store. Peter gave us time and space to make our choice over a couple of days, and made the whole process of purchasing easy, with his knowledge and experience. Great care by staff, looking forward to our 2 new sofas.

Reply from Sofology - Speke Liverpool
Thank you Sean for being so friendly and helpfull , it made the experience of buying our sofas stress free.
The no pressure approach is a winner

Reply from Sofology - Speke Liverpool
Things were well explained and I found sofas I was looking for

Reply from Sofology - Speke Liverpool
Very professional, knowledgeable and friendly. Would recommend every time.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Rebecca was incredibly professional in helping us with our sofa! Would highly recommend! A* service.

Reply from Sofology - Speke Liverpool
Staff were so helpful and not pushy at all. So friendly and generous with information. The couch selection was amazing with so many different styles and types to choose from. Would highly recommend.

Reply from Sofology - Speke Liverpool
I enjoyed shopping here one big reason we were left to browse in peace, had previously looked in another retailer and store assistant didn't leave us alone.
Plus had lovely range sofas at reasonable prices
Very happy with our new purchase.

Reply from Sofology - Speke Liverpool
Great choice of furniture, professional staff with good knowledge. Did not feel rushed or pressured. Very helpful.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Lots of choice, great products, great staff. Good finance options. Everything explained very clearly. Peter was very friendly and made everything very easy for us. Highly recommended.

Reply from Sofology - Speke Liverpool
Great experience at Sofology Mersey Retail park in Speke Liverpool. I called in here just by chance on my way to another major sofa store and I was pleasantly surprised with the range. I moved quickly around the store knowing exactly what I was looking for but unsure if it existed. However the store person was not deterred by my exact list of requirements and together we quickly found two love chairs that were a perfect fit for my snug. Delivery is approximately 6 weeks . The sales person quickly explained the care regime to maximise the life of my new chairs, so I bought a care pack too. I am hoping it comes with two cushions per chair which he assured me it would. He was knowledgeable, polite and did not pressure me to buy it which is refreshing. Well done sofology your sales people are a credit to you.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Sales man that dealt with us was amazing. So knowledgable on the sofa and the difference between the choice of materials. Really approachable and easy to talk to.

Reply from Sofology - Speke Liverpool
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.