On our initial visit, Maria was great and very helpful. She kept her distance and didnt interfere until we needed help and information. The way she acted left a positive impression. Sarah on her follo... See more
Company replied
Location
Switch locationThe Peel Centre, Great Portwood Street, SK1 2HH Stockport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All of the staff were attentive and checking in without being overbearing. We were offered drinks and an activity pack was provided for our daughter whilst we were looking at all the options. Maria wa... See more
Company replied
Great service and really knowledgeable staff which helped us pick the right sofas for us. We’re in the middle of moving house and had questions about the delivery times and what if our move fell throu... See more
Company replied
They left me to just look around. I found a couch i wanted information on, extremely informative and did not push and allowed to continue looking. Went to a nearby shop where I'd seen a couch but was... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maria was fantastic since the first…
Maria was fantastic since the first time we walked in, she was very helpful and friendly.
April 11, 2026
Reply from Sofology - Stockport
Hi there, thank you for your review. Another great review for Maria, we will make sure to pass this on! Have a nice day.
Ws happy with grseat quick helpful…
Was happy with great quick helpful informative purchase would go there again in future
April 9, 2026
Reply from Sofology - Stockport
Thank you for sharing your experience Jean
Me and husband went to the showroom in…
Me and husband went to the showroom in Stockport along with our dog. The showroom is set out really well and it’s spotless. We were welcomed by very friendly staff who also made our dog very welcome . We explained what we were looking for and the wonderful Maria , Paris and the manager Gemma answered every question we asked . They were showing how you set up your music to the very trendy sofas and reclining them all for us and making us very comfortable and we didn’t want to leave . They explained all the different options of the sofas, the payment options available all whilst we were reclined on the sofas listening to music and we were even made a hot drink and the wonderful Maria then came and gave us a pain au chocolate. Our visit to this showroom was a wonderful experience and the staff were truly amazing and we cannot wait to receive our new sofas . Well done all the lovely staff at sofology Stockport .
March 30, 2026
Reply from Sofology - Stockport
Thank you for sharing your experience Paula :-)
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent service 👏
“Great experience in store from start to finish. The showroom was well laid out and easy to browse, and the staff were friendly, professional, and not pushy at all. The salesperson took the time to answer all our questions and helped us choose the right option without any pressure. Ordering was smooth and everything was explained clearly. Really impressed with the service so far!”
March 25, 2026
Reply from Sofology - Stockport
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
They left me to just look around
They left me to just look around. I found a couch i wanted information on, extremely informative and did not push and allowed to continue looking. Went to a nearby shop where I'd seen a couch but was not impressed as tried to push the sale. Went back and bought exactly what I needed from sofology, staff were really helpful and actually made it a fun experience. Laughing and actually had personality. A great team.
March 24, 2026
Reply from Sofology - Stockport
We are so happy to hear that your visit to the store was fun. Thank you for choosing Sofology.
People shouldn't bother patronising…
People shouldn't bother patronising this brand. You will be met with disappointment after disappointment. Never keep to any agreement,3 weeks promised for delivery never met,you get tossed from Operations team to showroom to delivery team. Their usual catch phrase is "someone will get in touch in the next 72hrs",all lies because you will get tired and have to ring them again and then you are promised another 72hrs wait time for another call without solution, yet nobody will contact you. It is also not as if their designs are unique as other brands sell same designs. Will never recommend#
Biggest regret was stepping into their showroom in Stockport!!!
March 4, 2026
Reply from Sofology - Stockport
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
We we're treated with respect and not…
We we're treated with respect and not pressured into buying and given a cup of tea and coffee. All our questions were answered. Thanks
March 21, 2026
Reply from Sofology - Stockport
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great experience shopping in the…
Great experience shopping in the stockport store, designed my sofa arrangement for me, and the staff was a delight to work with.
March 23, 2026
Reply from Sofology - Stockport
What an amazing review, thank you so much for taking the time to write this 😊
Showroom experience
There was a relaxed atmosphere, and I didn’t feel pushed into buying my sofa. I got to revisit the store as many times as I liked, while I was making my decision.
March 7, 2026
Reply from Sofology - Stockport
Thanks for this fabulous review. We appreciate you sharing it with others!
Helpful
Helpful, friendly staff. Great customer service. The only disappointment was the wait time for the chair!
March 21, 2026
Reply from Sofology - Stockport
Thank you so much for your kind words about our team, we really appreciate it! We completely understand that waiting for your chair isn't ideal. Because all of our furniture is made to order, each piece is carefully crafted, which can mean a slightly longer lead time. That said, we’re always working to make this as quick and smooth as possible. We hope your new chair is worth the wait and that you love it for years to come!
Maria was really helpful
March 21, 2026
Reply from Sofology - Stockport
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great customer service
Great customer service, easy to order and Paris was brilliant at explaining everything and going through my options with me. Thank you to everyone that helped us.
March 21, 2026
Reply from Sofology - Stockport
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent Service
The service provided by Christopher Edwards has been excellent.
March 20, 2026
Unprompted review
Reply from Sofology - Stockport
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Rekha & Paris at the Stockport :)
Rekha & Paris at the Stockport were delightful. Really helpful at all times and genuinely wanted to get us the right sofa for our needs.
Lovely store with great sofas compared to the other competitor stores near by.
Thank you for helping us and getting what we wanted.
March 18, 2026
Reply from Sofology - Stockport
What an amazing review, thank you so much for taking the time to write this 😊
Excellent customer service pleased with…
Excellent customer service pleased with my purchase the blue leather suites are tremendous thanks
March 17, 2026
Reply from Sofology - Stockport
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent
Really helpful advice from Gemma and Paris. No pressure or pushy sales. All in all, a pleasant experience.
March 15, 2026
Reply from Sofology - Stockport
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Awful
Awful, awful, awful service, promised the earth and still waiting, bought a sofa and armchair in December 2025, was promised delivery would be 05/03/26, got the old sofa removed and a new carpet fitted on the 4th March, now been 12 days without anywhere to sit, contacted customer service, who don’t help they just want to blame the store, DO NOT USE THIS COMPANY
December 11, 2025
Unprompted review
Reply from Sofology - Stockport
Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
We ordered our new sofa today and Paris…
We ordered our new sofa today and Paris looked after us, she made it really easy and explained everything to us. Really happy with the whole service.
Thankyou Paris
March 16, 2026
Reply from Sofology - Stockport
Hi there, thank you for your review. Another great review for Paris, we will make sure to pass this on! Have a nice day.
Great customer service
Great customer service. Very friendly and helpful staff. Very knowledgeable about products.
March 15, 2026
Reply from Sofology - Stockport
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.