Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... See more
Company replied
The sales person that dealt with us was really informative and very helpful on choosing i hope, the correct sofas. It was so nice to walk into the store and not be jumped on, but be allowed to walk ar... See more
Company replied
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2K reviews
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Shop at Sofology great staff beautiful three pieces at bargain prices
Couldn't do enough me extremely helpful very friendly and helpful. I'm a ver satisfied customer 😁
January 2, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful staff and a good choice of…
Very helpful staff and a good choice of sofas
December 29, 2025
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sam was so helpful and knowledgeable …
Sam was so helpful and knowledgeable in Sofology store at Stoke. She was very patient when I couldnt choose which colour to go for and was able to guide me in the right direction and always polite and friendly First class service throughout.
January 1, 2026
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Thanks for your help John in choosing…
Thanks for your help John in choosing the right sofa for our needs. Great value and interest free.
January 1, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and knowledgeable good…
Very helpful and knowledgeable good experience all round
December 31, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge of the staff was…
The Knowledge of the staff was impeccable
No stone unturned in relation to information provided to help me choose the rite sofa for me
December 28, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a lovely Guy call Leon
We had a lovely Guy call Leon, seams happy in his job, made me feel relaxed, offered me a drink, explained everything I needed to know, plus answered all the questions I had wanted to know
December 30, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Extremely friendly assistant that I had a…
Extremely friendly assist that I had a great laugh with. Surprised to know that she had been with the store for 12 years. Also noticed enough mature, smiling, and smart staff also on the floor. The store looked clean too.
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedbac
Friendly and knowledgeable staff
Suzanne was really helpful, knowledgeable and patient, helping us to make the right choices for our new corner sofa and armchairs. She took us through everything step by step, making the purchase simple and straightforward. Great at upselling too! So excited for delivery!
December 29, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Stoke-on-Trent
Thank you for sharing your experience :-)
Great customer service from Sam…
Great customer service from Sam,very patient and attentive even with two incredibly fussy customers
December 29, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Easy purchase process but lacks the personal touch
The purchasing process was nice and easy, everything was explained well. There wasn’t much of a personal sales process which I think is a shame and I was not offered any refreshments during the purchasing process which understandably does take time! I think being offered this is an extra touch especially as sofology is a more premium sofa shop.
December 26, 2025
Reply from Sofology - Stoke-on-Trent
Hi Mr Davies, we are sorry that you was not offered a drink when you came to store to purchase your sofa. Call in next time you are passing and we will pop the kettle on. Have have a great day.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Excellent friendly, knowledgeable service.. everything was explained and all our questions were answered..
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Vicky was amazing with the purchase of…
Vicky was amazing with the purchase of our first sofa!
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
John the salesman was very helpful with…
John the salesman was very helpful with all our requirements
December 26, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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