I ordered a product onthe 6th of November 2023. I paid for the product, but I never received the product. On the 2nd of January I contaced them online and was dealt with by both Emir and Eric. Th... See more
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See what reviewers are saying
I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep su... See more
Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt... See more
This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes... See more
Company details
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Contact info
McKenzie Way 1591, 98281, Point Roberts, United States
- softwarekeep.eu
Jesus did all the work and I just…
Jesus did all the work and I just watched. Super easy
Joe was really very helpful and…
Joe was really very helpful and efficient. Thanks!
Just had webchat with Joe
Just had webchat with Joe, all questions answered in a professional way & supplied constructive feedback
Thank you Joe
Michael
Jesus helped me a lot by taking me…seriously
Jesus helped me a lot by taking me seriously. I know that most of the time the problem is between screen and chair but he was very helpful, kind and polite and knew.
I wanted to perform a software purchase…
I wanted to perform a software purchase but had doubts regarding the type of file I would receive. I got a clear explanation that after my purchase I would receive an email with the link and activation code.
So I've done the online purchase and waited. But then I was feeling that it was taking too much time.
Daniel assisted me while I was having a meeting at the same time...I took me a while to give feedback about the purchase details but finally I gave the details. Daniel check the details and within seconds I got my email with the link and code.
Thank you.
Had an initial problem with installing
Had an initial problem with installing, but customer care was great. Anne from SoftwareKeep helped me out to the full and solved my problem smoothly and efficiently. Will definitely recommend! :)
Had a problem reactivating Office 365…best help from JD
Had a problem reactivating Office 365 on a new computer. JD was really great, very helpful and efficient, sorted out telephone activation for me in a matter of minutes. Great service. Highly reccommend.
Had a problem with the product key..
Had a problem with the product key... everything sorted by Mr. Emir very quickly and all well and sorted! Great!
Professional Service
Excellent service quick response to my questions/mistakes and good responses...Thank You very much
A positive experience
I really appreciated the professional and helpful advice and assistance given by Jesus and SoftwareKeep.
A most knowledgeable and patient pathfinder in the software jungle
Purchased a copy of MS Office
Purchased a copy of MS Office. I had some problems with the product key but Jesus at customer support really helped to sort out the issues and walk me through the installation. Very grateful for the help!
I contacted the chat line for…
I contacted the chat line for assistance Carl was very helpful and supportive in getting my issue resolved . It was very reassuring to find someone so helpful as Carl.
Emir was fast and helpful
Great service!
Joe assisted me in receiving my download link for a Microsoft office package which I had difficulty with. He was efficient, friendly, and very helpful. I was glad to have such a pleasant experience. He also waited on the chat until I installed and set up my Microsoft on my laptop. Very genuine service!
Super service
I am super happy I had a problem with the download and I am in contact with a 24/24 service he replied super fast and my help right away thank you very much anne for your help and they are super nice top you are the best
thank you really anne you help me a lot top
Great support
I had a problem installing MS office 2019. I requested for support via chat and got immediate response from Carl.
He was able to assist me identify the problem and instal the MS office. Much appreciated.
Jesùs was very kind and professional
Jesùs was very kind and professional. In less than 5 minutes he resolve my problem and give me a total refund. Thank you Jesùs!
Thank you Anne
Thank you Anne! Courteous, knowledgeable, PATIENT, and efficient. Dedicated just the correct amount of time for me to install and use the product. She understood my concerns and addressed each one so that I could get the product installed. She helped with all aspects of the purchase, payment and installation, always with courtesy. Thank you.
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