SoftwareKeep.com Reviews 300

TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I ordered a product onthe 6th of November 2023. I paid for the product, but I never received the product. On the 2nd of January I contaced them online and was dealt with by both Emir and Eric. Th... See more

Rated 5 out of 5 stars

I was afraid to finish installing MS Office at stage 4 due to confusion over contents of installation download and choices offered, I thought I might do something wrong. So i contacted SoftwareKeep su... See more

Rated 5 out of 5 stars

Very patient customer service on a tricky installation issue. Emir was a great help despite our being disconnected a couple of times. All issues were sorted, thank you! Many other companies I've dealt... See more

Rated 5 out of 5 stars

This is the fourth time I have got very good service and help from SoftwareKeep. Joe has given me very good service, which has ended with the best solution. The Chat afterwards followed up my wishes... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Discounts and Deals on Software


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

300 reviews

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Rated 5 out of 5 stars

Thank you Daniel for your kind help and excellent customer support

When I encountered on problem during the installation of the Microsoft office 2016 I contacted the assistance via chat, and there was an instant reply from Daniel. He guided me through the process and tried several approaches to resolve it. When it required constant communication it was done via phone and I am very grateful for that. Great reviews were the one of the reasons why I chose to buy the product from this company and I am glad to experience the same, they have excellent assistance. All the process from buying to installation was easy. I highly recommend.

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

Professional help from Carl

I couldn't find any info about my purchase, so Carl from support managers provided help, explained everything. It was a great and fast help! Thank You a lot!

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

all good

all good, Carl, with the software group, quickly provided all necessary info and download/installation worked without issues

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Support for installing Offrice 10

Hi there. I was having problems downloading the Office 10 I purchased however with the help of /carl and his fabolous work he was able to help me and in fact he downloaded and installed the software for me. I would like to assure that I will only by from you in future as your support is amazing.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Had a problem with the payment…

Had a problem with the payment activation. After sorted it with customer support rep Name Jesus.
Received a key for Activation a Microsoft office for mac 2016. But while starting to activate it, key wasn't supported for the region I am from. Contacted Jesus again and he sort this up with sending me an updated key for Office 2019. Download a program and using it with no issues. Great support from customer service representative and speed of sorting issues. Respect

March 8, 2021
Unprompted review
Rated 5 out of 5 stars

My product key didn't arrive straight…

My product key didn't arrive straight away. I thought I had been scammed. I clicked online chat icon on the website not expecting much and spoke to Jesús who helped me sort out a problem with my bank emailed the key and helped me get it installed.

March 5, 2021
Unprompted review
Rated 5 out of 5 stars

I needed help installing windows 10

I needed help installing windows 10. It took 2 hours due to an unexpected complication and it wouldve taken longer without Daniel's help. This person needs a promotion and a logo. Please recognise and reward his/her excellence.

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

I had the help of the technician Joe…

I had the help of the technician Joe today and he made the experience so less stressful. My dad tried to send me on a link so I could download word and excel package I bought. I got myself all in a mess and I asked help from Joe and he could not been more helpful and efficient. Can't say a bad word.

February 27, 2021
Unprompted review

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