Software Mart Australia Reviews 801

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and smooth user experience. However, some customers also noted issues with product compatibility, particularly concerning software not working with their operating system or hardware changes leading to activation loss. A few other people also felt that communication and customer service were poor, mentioning unaddressed questions before purchase and a lack of technical expertise in resolving specific product issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers report positive experiences, noting that... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Many customers praise the efficient and attentive service,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the purchasing process easy and the... See more

Based on these reviews

Rated 5 out of 5 stars

My first experience with an Online Software purchase. Located vendor on the internet, decided that it was worth a try, made purchase, payment and received the goods All very straight forward and c... See more

Rated 5 out of 5 stars

I had an issue while installing MS Office 24 Pro Plus. Hadi found the problem quickly, fixed it and completed the installation. Thank you for your very able assistance. Software Mart has genuin... See more

Rated 5 out of 5 stars

As with previous purchases from you, everything just worked. Clear instructions. The whole process from placing the order to using the installed software was very quick. And bonus. I was replacing MS... See more

Rated 5 out of 5 stars

Great Pricing and Customer Service. Installation was simple (as long as you follow the instructions) and product was installed on two PC's in less than 90 minutes from first ordering online. Highl... See more


Company details

  1. Computer Software Store

Written by the company

Quality first


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

truly cake walk experience

truly cake walk experience , quick respone , gave me promo code of 30% discount , online team has helped me installing window . thanks very much for

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Remote Installing MS Office Professional 2024

Firstly, he sound trustworthy and he installed my new software, so I can go on and finish my job.
He is knowledgable, understand complete computing and something that I am scared to do by myself. Because I am only operator on the computer not Programmer at all.
I wish you something very beutiful to heppen in your personal life. No incentive of any type for writing this review, because you really helped me to finish my job. Initially I thought that I am going to get physical DVD with your software and was waiting, product to arrive.
All the best and Thank You once again for excellent job. You are an Expert.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable

I have bought 4-5 Microsoft office products from the team over a period of 4 years and always content with the service.

February 27, 2025
Rated 5 out of 5 stars

5-star rating for these guys

5-star rating for these guys. I bought the MS software, and it was delivered in no time after my payment. I struggled to get it set up on my computer, and the employer (Hadi) was able to fix it remotely. I am forever grateful and would recommend this service. Very professional.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Microsoft Office

I purchased, the Microsoft Office Application as I was getting fed up with the constant increase in the price of the 365 option.
I purchased this but had problems initially as there were hangover issues with the 365 product telling me that even after my new install, the programs would stop working in a month.
I initially thought I'd been dubbed with a faulty purchase, but I reached out to them, and credit to them, they were quick to respond, very helpful, and throughout a few emails, and trials, I eventually did a manual removal of the old 365 product, got deep into the computer, and removed it from every area. Once done, I downloaded their link, and then entered the product key supplied and it worked perfectly. No more 365 annual fees, I'm very happy.

February 2, 2025
Unprompted review
Rated 1 out of 5 stars

Failed installation of office product

Failed installation of office product. Sent a screen shot of issue at their request. Have been ghosted since. No support and no option for a refund due to failure of product. Purchase at your own risk.

January 11, 2025
Unprompted review
Software Mart Australia logo

Reply from Software Mart Australia

We apologize for any inconvenience caused. A full refund has been issued as you requested. Please check your email. Thanks.

Rated 1 out of 5 stars

Ripped Off by Software Mart selling…

Ripped Off by Software Mart selling fake outlook DO NOT BUY

January 15, 2025
Unprompted review
Software Mart Australia logo

Reply from Software Mart Australia

Sorry to hear that, Could you please share us your order number and if possible, a screenshot of the error message?

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