Software Mart Australia Reviews 801

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and smooth user experience. However, some customers also noted issues with product compatibility, particularly concerning software not working with their operating system or hardware changes leading to activation loss. A few other people also felt that communication and customer service were poor, mentioning unaddressed questions before purchase and a lack of technical expertise in resolving specific product issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers report positive experiences, noting that... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Many customers praise the efficient and attentive service,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the purchasing process easy and the... See more

Based on these reviews

Rated 5 out of 5 stars

My first experience with an Online Software purchase. Located vendor on the internet, decided that it was worth a try, made purchase, payment and received the goods All very straight forward and c... See more

Rated 5 out of 5 stars

I had an issue while installing MS Office 24 Pro Plus. Hadi found the problem quickly, fixed it and completed the installation. Thank you for your very able assistance. Software Mart has genuin... See more

Rated 5 out of 5 stars

As with previous purchases from you, everything just worked. Clear instructions. The whole process from placing the order to using the installed software was very quick. And bonus. I was replacing MS... See more

Rated 5 out of 5 stars

Great Pricing and Customer Service. Installation was simple (as long as you follow the instructions) and product was installed on two PC's in less than 90 minutes from first ordering online. Highl... See more


Company details

  1. Computer Software Store

Written by the company

Quality first


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A Good Experience

The technical support from Software Mart was excellent. My problem was sorted quickly and professionally. I can say that my experience with this company has been great and I recommend them.

January 7, 2025
Unprompted review
Rated 4 out of 5 stars

The reason I had to purchase a new…


The reason I had to purchase a new license as the previous license I had brought through did not work as I purchased a 5 licence and mirosoft said it was alrady been used but I have only used it once
Was able to get a license straight away

December 31, 2024
Rated 5 out of 5 stars

Response time was OK

Response time was OK, Knowledge base of technical was excellent - knew where to go to make the changes necessary to make the product work for me.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Top Experience

This company go above and beyond when helping their people. I just had one of their staff helping me install my programs on the computer. Thank you for your absolutely 5 star service.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Installing visio

Worked fine though i discovered Visio needed installing before office or it gave errors. No idea why. So I had office installed already and had to uninstall then put in Visio and then Office again.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

Got a great deal on Office 2024 Half Way Around the World!

Got a great deal on Office 2024 for 2 iOS devices...best deal I'd seen across the internet. Sale and product delivery was smooth and without incident. Software Mart also extended the expiry date since my new device may have been late on arrival. I had one glitch during the installation (which was my fault) and I contacted Software Mart and they promptly responded with a solution to my problem and I was up and running. Would gladly shop here again without hesitation.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Hadi is a patient man...

Hadi is a patient man - he resolved a difficult issue with an installation that I had messed up. Did a fantastic job in the support function. I have also purchased software that he made sure that I had installed correctly. I would highly recommend him for all your tech issues.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

The installation wasn't working

The installation wasn't working, clicking on the start.bat file was not doing anything. I contacted support and Hadi connected remotely to my PC and install the Office 2024 very quickly. Great service and very prompt response to my predicament.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Hadi was a great Help

Hadi was a great Help. I had trouble installing, I thought I had uninstalled 365 but Hadi found one app that was left. He fixed that and installed it for me. And on a Sunday night at 6pm. Excellent service

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

Rip off merchants

I am very unhappy with this company. I have discovered that their software prices are extraordinarily high compared with other companies. e.g. they charge $150 for a digital download of MS Office Home and Business for Mac 2019 whereas Productkeys.com sell the same product for $49.90. Software Mart is clearly a rip off. That's why I gave them one star.

December 5, 2024
Unprompted review
Software Mart Australia logo

Reply from Software Mart Australia

!!! THIS GUY IS A SCAMMER!!! His company sells illegitimate MSDN keys that are freely distributed for trial only and last only 3/4 months, operates covertly from Cyprus, and meticulously fabricates fake reviews from paid professionals. Dear customer, beware of fake reviews that attempt to steal your trust!

Rated 5 out of 5 stars

The best prices for legitimate software

The best prices on the net, for legitimate software that is. Fantastic Service gets back to his customers immediately. Great prices and a well run online business. I would highly recommend doing business with Software Mart Australia.

November 28, 2024
Rated 1 out of 5 stars

If I could leave NO stars for this…

If I could leave NO stars for this company I would.
Normally I am pretty good at seeking out scams before I purchase but this company got me.DO NOT send them money.Nothing exists with there product keys, they are old keys from already purchased downloads.
STAY away from this company at all costs

November 26, 2024
Unprompted review
Software Mart Australia logo

Reply from Software Mart Australia

Thanks for your comment, and I'm truly sorry to hear that. Could you please explain the nature of your issue? If possible, could you please share some more information with us? Alternatively, you could return to our website and initiate a live chat with a member of our technical team, who will promptly install your product at no additional cost.

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