I’m satisfied with the overall experience, although I found the shipping costs much too high. I suppose that’s due to Brexit. Poor Brits. The selection and the product prices are excellent. My only s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This perfume is gorgeous, I love Parfums de Marley Valaya but it is extremely expensive at around £270 & this is almost an exact match at a bargain price I also got this when it was on offer which w... See more
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There is a huge choice with this company, especially for an introduction to middle eastern fragrances. I will be honest, most I am totally unfamiliar with. But as I learn more about what each perfume... See more
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I have no hesitation in recommending Soghaat for your next purchase. Everything up to par! Ordering here was easy and problem free, and I had my mine shipped to Denmark. I have purchased Rayhaan Lion,... See more
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Company details
About Soghaat Gifts & Fragrances
Written by the company
Soghaat Gifts & Fragrances is a premier luxury retailer based in the UK, specialising in exclusive Arabian perfumes and fragrances. We pride ourselves on offering a curated selection of the finest scents, inspired by timeless traditions and crafted with the utmost attention to quality. At Soghaat, we believe that fragrance is more than just a scent—it's an expression of identity.
While we strive for excellence, it’s worth noting that only a small fraction of satisfied customers—typically less than 1%—take the time to share their positive experiences. Meanwhile, dissatisfied customers are often more likely to leave reviews. If you’ve enjoyed your experience with us, we kindly encourage you to share your feedback and help others discover the elegance and authenticity of Arabian luxury. Your support not only helps us grow but also inspires confidence in others looking for their next signature scent.
Whether you're looking for a signature fragrance or the perfect gift, we invite you to explore our collection and experience the elegance and authenticity of Arabian luxury.
While we strive for excellence, it’s worth noting that only a small fraction of satisfied customers—typically less than 1%—take the time to share their positive experiences. Meanwhile, dissatisfied customers are often more likely to leave reviews. If you’ve enjoyed your experience with us, we kindly encourage you to share your feedback and help others discover the elegance and authenticity of Arabian luxury. Your support not only helps us grow but also inspires confidence in others looking for their next signature scent.
Whether you're looking for a signature fragrance or the perfect gift, we invite you to explore our collection and experience the elegance and authenticity of Arabian luxury.
Contact info
United Kingdom
- 03333 355 335
- info@soghaat.co.uk
- soghaat.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great purchasing service
From the ease of the Website use to the prompt, well communicated delivery, the service form this company is second to none and I will continue to use them going forward.
Thank You
February 16, 2026
Reply from Soghaat Gifts & Fragrances
Hi Damian,
Thank you very much for your wonderful feedback.
We’re delighted to hear that you found our website easy to use and that your order was delivered promptly with clear communication throughout. Providing a smooth and reliable shopping experience from start to finish is very important to us, so it’s great to know we met your expectations.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Customer Support Team.
Absolutely fantastic company everything…
Absolutely fantastic company everything arrives in great condition and comes quickly all fragrances that I have ordered are fab
February 2, 2026
Reply from Soghaat Gifts & Fragrances
Hi Jason,
Thank you so much for your fantastic review.
We’re delighted to hear that your orders have been arriving quickly and in great condition. It’s also wonderful to know you’ve been happy with all the fragrances you’ve purchased that truly means a lot to us.
We really appreciate your support and look forward to sending many more “fab” fragrances your way in the future.
Kind regards,
Customer Support Team.
Excellent service arrived on time will…
Excellent service arrived on time will buy again 👍
January 29, 2026
Reply from Soghaat Gifts & Fragrances
Hi Jamal,
Thank you for your great review.
We’re really pleased to hear that your order arrived on time and that you were happy with the service. It means a lot to us that you would choose to buy from us again.
We truly appreciate your support and look forward to serving you in the future.
Kind regards,
Customer Support Team.
Arrived really quickly and in perfect…
Arrived really quickly and in perfect condition. I love the scent of flora so much and after receiving fake products before this one is authentic
February 13, 2026
Reply from Soghaat Gifts & Fragrances
Hi Catherine,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that your order arrived quickly and in perfect condition, and that you’re loving the scent of Flora. We also completely understand how disappointing it can be to receive counterfeit products elsewhere, so we’re especially pleased that you’re happy with the authenticity of your purchase from us.
We take great care to ensure all of our products are 100% genuine, so your feedback truly means a lot.
We look forward to serving you again soon.
Kind regards,
Customer Support Team.
Reply from Soghaat Gifts & Fragrances
Hi Marcus,
Thank you for your review.
We’re pleased to hear that you received exactly what you ordered and that you’re happy with your purchase. Providing a straightforward and reliable service is very important to us.
We appreciate your support and hope to serve you again soon.
Kind regards,
Customer Support Team.
Reliable Seller
Timely delivery. Well packed. I would have preferred free delivery but then other sellers would just have included delivery charges into product price, so all fine i guess. Please maintain your quality standards.
January 26, 2026
Reply from Soghaat Gifts & Fragrances
Hi Arsalan,
Thank you for taking the time to share your feedback and for your balanced review. We’re really pleased to hear that your order arrived on time and was well packed. we always aim to ensure every parcel is delivered safely and efficiently.
We completely understand your thoughts regarding delivery charges. As you mentioned, many retailers build shipping costs into their product prices, and we work hard to keep our pricing transparent and competitive while maintaining quality service and packaging standards.
Your support and encouragement mean a lot to us, and we’ll certainly continue doing our best to maintain the high standards you’ve experienced.
Kind regards,
Customer Support Team.
Loads of great fragrances at affordable…
Loads of great fragrances at affordable prices.
February 6, 2026
Reply from Soghaat Gifts & Fragrances
Hi Bailey,
Thank you for your kind review. We’re really pleased to hear you’re enjoying our range of fragrances and that you found them at affordable prices.
We work hard to offer a wide selection of quality scents at competitive prices, so it’s great to know that came through in your experience.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Customer Service Team.
Great perfume smells lovely and long…
Great perfume smells lovely and long lasting smell just what i love and had lots of compliments also it was delivered quickly
February 10, 2026
Reply from Soghaat Gifts & Fragrances
Hi Mags,
Thank you so much for your wonderful review. We’re delighted to hear that you love the perfume and that the scent lasts just as you hoped. It’s always great to know you’ve been receiving compliments too that’s the best part!
We’re also pleased that your order arrived quickly and met your expectations. Your kind feedback truly means a lot to our team.
We look forward to serving you again soon.
Kind regards,
Customer Support Team.
I was not sure about the company but I…
I was not sure about the company but I must admit I got my order a day in advance and the product is genuinely satisfying
February 10, 2026
Reply from Soghaat Gifts & Fragrances
Hi Marie,
Thank you for taking the time to share your experience.
We completely understand that trying a new company for the first time can feel uncertain, so we’re especially pleased to hear that your order arrived earlier than expected and that you’re genuinely satisfied with the product. That’s exactly the experience we aim to provide every customer.
We truly appreciate you giving us the opportunity and hope to serve you again in the future.
Kind regards,
Customer Support Team.
Reply from Soghaat Gifts & Fragrances
Hi Natalie,
Thank you for your lovely feedback. We're so pleased to hear your order arrived quickly and that you're enjoying the scent. Your support means a lot to us, and we hope you continue to find fragrances you love with us.
Kind regards,
Customer Support Team.
Reply from Soghaat Gifts & Fragrances
Dear Precious,
Thank you for your feedback.
Please note that we do not manufacture or formulate the perfumes we sell. The creation, composition, and any changes to a fragrance are entirely determined by the brand. As scent perception is highly personal, preferences and experiences can vary from one individual to another.
For fragrance-specific reviews and detailed scent discussions, we recommend visiting platforms such as Fragrantica or the brand’s official website, where feedback relates directly to the perfume itself. This review platform is primarily intended for comments regarding our service, delivery, and overall customer experience.
We would like to reassure you that all products we supply are 100% authentic and sourced from approved distributors. Should you have any questions regarding your order or require assistance, please feel free to contact us by email with your order details.
Kind regards,
Customer Support Team.
Authentic products and quick dispatch.
Authentic products (middle eastern fragrances) with mostly competitive prices. Would buy again and recommend others too.
January 26, 2026
Reply from Soghaat Gifts & Fragrances
Hi Harry,
Thank you so much for your fantastic review.
We’re really pleased to hear you’re happy with the authenticity of our Middle Eastern fragrances and our quick dispatch. Providing genuine products at competitive prices is always our priority, so your feedback truly means a lot to us.
It’s wonderful to know you would buy again and recommend us to others, that’s the highest compliment we can receive. We look forward to serving you again soon!
Kind regards,
Customer Support Team.
This is my third order in the past few…
This is my third order in the past few months, and everything has been delivered and packaged perfectly each time. Additionally, you receive a small gift with every order, which is a lovely touch. Keep up the great work!
February 9, 2026
Reply from Soghaat Gifts & Fragrances
Hi Florin,
Thank you so much for your continued support and for taking the time to share your experience. We’re delighted to hear that all three of your recent orders arrived safely and were packaged perfectly each time.
It’s also wonderful to know that you appreciate the small gift included with your orders. we love adding that little extra touch for our customers.
Your kind words truly mean a lot to our team, and we’ll certainly keep working hard to maintain the same level of service for you in the future.
Kind regards,
Customer Support Team.
Great product
Great product, the smell lasts for ages and a good price too. This is the second time I’ve used this company and they always deliver quickly
February 9, 2026
Reply from Soghaat Gifts & Fragrances
Hi Kay,
Thank you so much for your wonderful review and for choosing to shop with us again. We’re delighted to hear that you’re enjoying the fragrance and that it lasts so well for you. It’s also great to know that you’re happy with our pricing and quick delivery.
We truly appreciate your continued support and look forward to serving you again soon.
Kind regards,
Customer Support Team.
Reply from Soghaat Gifts & Fragrances
Hi Anil,
Thank you so much for your kind words. We’re delighted to hear that you had a brilliant experience with us.
We truly appreciate you taking the time to share your feedback and hope to serve you again soon.
Kind regards,
Customer Support Team.
Still waiting for a perfume I bought…
Still waiting for a perfume I bought from this store. Was told it would be send and that was more than four weeks ago and I haven’t heard anything ever since.
January 8, 2026
Reply from Soghaat Gifts & Fragrances
Dear Suama,
Thank you for your review. We’re sorry to hear that you’re still waiting for your order.
After checking the shipment, we can confirm that the parcel was returned to us by the courier due to an incomplete or incorrect delivery address. Unfortunately, when address details are missing or incorrect, the courier is unable to complete the delivery and automatically returns the parcel to the sender.
Please kindly email us with your full and correct delivery address (including house/door number and postcode), and we will resolve this for you as quickly as possible in line with our shipping policy.
We look forward to hearing from you so we can get this sorted for you promptly.
Kind regards,
Customer Service Team
Reply from Soghaat Gifts & Fragrances
Hi Chloe,
Thank you so much for your lovely review. We're delighted to hear you were happy with the fast delivery, great prices, and of course the gorgeous scents.
We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Customer Support Team.
I was trying to get this fragrance and…
I was trying to get this fragrance and I was truly happy to find it here, the fragrance is amazing.
February 6, 2026
Reply from Soghaat Gifts & Fragrances
Hi Shereen,
Thank you so much for your lovely review.
We’re delighted to hear that you were able to find the fragrance you were looking for and that you’re enjoying it. That’s exactly the experience we aim to provide for our customers.
If there’s ever anything else we can help you with, or if you’re looking for another scent in the future, we’ll be more than happy to assist.
Kind regards,
Customer Support Team
DO NOT ORDER FROM HERE!!!!!!!
If I could give zero stars, I would. I ordered perfume from this store and when it was delivered the perfume had leaked over the box and the spray function on the bottle was broken. I made a complaint and went photos. The answer was tha I had opened the bottle cap wrong and caused the damage myself. Unbelievable.
Those who think paying with PayPal offers protection, think again. I opened a file with PayPal and sent all the photos and email communication. After a month came notice the the case is closed. No explanation, nothing.
Definitely not recommended either to use this shop or pay with PayPal.
January 26, 2026
Unprompted review
Reply from Soghaat Gifts & Fragrances
Hi Susanna,
We’re really sorry to read about your experience and the frustration this has caused. Receiving a damaged item is never acceptable, and we understand how disappointing this situation must feel.
We would genuinely like the opportunity to review this properly and see how we can help. Could you please contact us directly via email with your order number and full details of the issue? This will allow our team to locate your case and reassess everything carefully.
Please send the information to our customer support email, and we will investigate this as a priority.
We look forward to resolving this for you.
Kind regards,
Customer Support Team
Reply from Soghaat Gifts & Fragrances
Hi Ani,
Thank you so much for your lovely review and recommendation . We truly appreciate you taking the time to share your experience.
It means a lot to us to know you’re happy with your order, and we look forward to serving you again very soon!
Kind regards,
Customer Support Team
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