Soho66 Reviews 2,171

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and productive. Many highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted occasional difficulties with the user interface, finding it less clear or harder to navigate when searching for specific information. A few people also reported issues with product functionality and communication, mentioning instances where support messages were not received or where they felt a lack of assistance with complex setups.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting its value, reliability, and efficiency. Many reviewers... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and efficient... See more

User experience

People report positive experiences with user experience. Customers praise the exceptionally user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... See more

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more

Company replied


Company details

  1. Phone and Internet Service
  2. Fax Service
  3. Telecommunications Contractor
  4. Telecommunications Service Provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you Matthew and Reece

Thank you Matthew and Reece, you guys were extremely helpful not only with info, but also with the setup of the products. Thank you for your patience and guidance.
We will recommend you to everybody, great company with focus on putting the client first.
You guys deserve more than the 5 stars, thank you again.

March 11, 2025
Unprompted review
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Reply from Soho66

Hi Soria, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

OUTSTANDING TECHNICAL SUPPORT

This is not the first Five Star review that I've written for Soho 66.

I'm still learning the ropes with the VoIP telephony, and have to remind Technical Support that they're effectively dealing with a Muppet 🤪

No matter, I've had to call upon Soho 66 several times over recent weeks, and far from criticising my stupidity, they've replied to emails promptly, called me back when they promised to, and delivered professional, courteous, expert, and helpful advice to me in a language even I can understand!

My particular thanks to Matthew and Reece for their kind support. Both men are a asset to Soho 66.

Thank you.

Sincerely.

Mr Thicky

February 27, 2025
Unprompted review
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Reply from Soho66

Hi Richard, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew & Reece, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great Customer Service

I needed a VoiP solution and after researching multiple options online, I decided to get in touch with Soho66. The communication and onboarding was simple and easy. Guys are easy to reach via email and phone. I have been using the service for about 2 months now and so far it's been good.

Thank you Soho66

December 17, 2024
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Reply from Soho66

Hi Janis, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Absolutely Brilliant!

Absolutely brilliant! We were looking to get a VOIP system but had no idea where to start. We bought a load of VOIP phones and didn't know how to get them going but then Matthew and Reece gave a great personal service and got everything EXACTLY how we wanted it. I would thoroughly recommend Soho66, for us, there is nowhere else to go for this!

Tyrone, Lenguax, UK

February 6, 2025
Unprompted review
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Reply from Soho66

Hi Tyrone, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Excellent and patient service

Excellent and patient service. top notch. Caller couldn't have been more hopeful

February 6, 2025
Unprompted review
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Reply from Soho66

Hi Stephen, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Always good customer service with Soho…

Always good customer service with Soho whenever we need support. Recently Matthew was particularly helpful and patient in setting up a complex call divert menu. Thanks again 😊

January 30, 2025
Unprompted review
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Reply from Soho66

Hi Helen, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

VoIP worldwide on my Pixel 6 Pro…

I wanted to be able to use our VoIP number, which we've had with Soho66 since we moved from Kew years ago, away from home and especially on a forthcoming Caribbean holiday. The support from Soho66 was fantastic. I installed Groundwire on my phone, set it up with the excellent help page on the Soho66 website and it worked perfectly at once. Now I've got a different ringtone (from my mobile number) for incoming calls it is so easy to use and so very useful. And Soho66's call rates, UK and abroad, are ever so reasonable. Most months we pay them under £5 for the SIP service plus calls.

January 25, 2025
Unprompted review
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Reply from Soho66

Hi Eric, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service and products!

Rated 5 out of 5 stars

My experience with Soho66

My experience with Soho66, particularly with Blain, was excellent. Blain was very helpful and provided great support throughout my interaction with Soho66. Their service was efficient and professional, making the process smooth and straightforward.

January 21, 2025
Unprompted review
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Reply from Soho66

Hi Gary, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Best of the Best

Best of the Best
They treat you very personal.

January 16, 2025
Unprompted review
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Reply from Soho66

Hi Sam, thank you for taking the time to provide a review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to all of our customers!

Rated 5 out of 5 stars

Blain and his colleague that I spoke to…

Blain and his colleague that I spoke to before have been absolutely charming and brilliant in helping me get this set up

January 15, 2025
Unprompted review
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Reply from Soho66

Hi Sam, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

We entered this transfer of our…

We entered this transfer of our existing line with a non standard site here. We did not have the technical ability to get our end of the equipment working. but BUT with your superb customer support engineer Blain this was achieved in a few minutes. we appreciate this level of assistance which we could not have achieved without his professional assistance. May it work forever!

January 13, 2025
Unprompted review
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Reply from Soho66

Hi Michael, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

I have been using this service for over…10 years

I have been using this service for over 10 years, i have now retired and no longer need it, got to say they have been brilliant and helped me through the process and even sent me back the credit on my account, I would recommend this service 100%

January 3, 2025
Unprompted review
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Reply from Soho66

Hi Merv, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

Rated 5 out of 5 stars

I live in the Caribbean and I work for…

I live in the Caribbean and I work for a company in the UK I needed a UK number so I'm able to provide the services needed as a customer service representative and I have to say this company has been absolutely lovely I have not had any problems whatsoever I'm very pleased to be working with them

November 1, 2024
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Reply from Soho66

Hi Tambi, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 4 out of 5 stars

We were having a few technical…

We were having a few technical difficulties so I phoned the support department to ask for help. What a pleasant surprise to be answered immediately! Reece was patient, knowledgeable and efficient and had the issues sorted within minutes. A credit to the company. Many thanks, Alison

December 27, 2024
Unprompted review
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Reply from Soho66

Dear Alison,

Thank you for sharing your experience and for your kind words about Reece! We're delighted to hear that he was able to provide the prompt, patient, and efficient support you needed. We take great pride in our team's dedication to delivering exceptional customer service, and it's wonderful to know their efforts made such a positive impression.

If there's anything more we can do to enhance your experience or if you feel there's a way we can go from 4 stars to 5, we’d love to hear your thoughts. Your feedback helps us continue to improve and provide the best service possible.

Thanks again for choosing us—we truly appreciate your support!

Rated 5 out of 5 stars

5805073062 Brian

5805073062 Brian

December 22, 2024
Unprompted review
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Reply from Soho66

Hi David, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars
Soho66 logo

Reply from Soho66

Hi James, thank you so much for taking the time to provide feedback! We are very pleased you were happy with our service!

Rated 5 out of 5 stars

these guys know what they are doing

these guys know what they are doing, all of them. I am as techie as cheese is low fat, and these guys helped me sort out what I needed to use the service best.

October 21, 2024
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Reply from Soho66

Hi Michela, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Great customer service from Matt

December 12, 2024
Unprompted review
Soho66 logo

Reply from Soho66

Hi Martin, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great Service

Soho 66 - What a great company. Always there at the end of the phone - always helpful and knowledgeable - the system works great with great add-ons. Ofton approached by other companies but would not move when such great service means more than what might just be a little cheaper - keep up the great work Soho 66

December 11, 2024
Unprompted review
Soho66 logo

Reply from Soho66

Hi Clive, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, it truly means a lot to our team!

Rated 5 out of 5 stars

Quick and easy transfer of my landline…

Quick and easy transfer of my landline number and very efficient helpdesk for any technical issues.

September 24, 2024
Soho66 logo

Reply from Soho66

Hi John, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

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