Solace Health Reviews 

621
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, care, and dedication, finding advocates knowledgeable, effective in solving problems, and providing timely assistance. People appreciate the personalized and understanding approach, as the service offers valuable resources and guidance for navigating complex medical situations, making the overall process positive and reassuring. However, some customers noted difficulties with contact, experiencing missed calls, lack of follow-up, or advocates providing incorrect information or not performing promised tasks. Concerns were also raised regarding billing practices, with some suggesting services were overbilled or unnecessary.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many expressing satisfaction with their advocates,... See more

Customer service

Customers had positive experiences with customer service, often praising their advocates for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the total care... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the consistent communication and... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process amazing, positive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable. I feel so ble... See more

Company replied

Rated 5 out of 5 stars

My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more

Company replied

Rated 5 out of 5 stars

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more

Company replied

Rated 5 out of 5 stars

My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

621 reviews

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4.5

All reviews

(621)

617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I didn’t know that someone was…

I didn’t know that someone was available to me to help me the get through the difficulty of getting into the new program for my prescription.

July 16, 2026
Solace Health logo

Reply from Solace Health

We are glad we could assist you. We are always here to help our customers.

Rated 5 out of 5 stars

she helps out a great deal with me and…

she helps out a great deal with me and she is very respectful ifeoma she is a great person and we laugh and have fun and she has a good reputation and she works well with my needs

July 15, 2026
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Reply from Solace Health

We are so happy to hear that our advocate is providing such wonderful support and that you're having a positive and enjoyable experience. Thank you for sharing your feedback with us!

Rated 1 out of 5 stars

What a lousey company

What a lousey company. I scheduled an appointment over a week ago for today @ 3:40 pm. I get an email stating that they are running more than 10 minutes behind. They denied me when I asked them to reschedule then they sent me an email telling me that they lost my information. That they didnt have a confirmation of my email. I sent them the emails that they sent me. I refuse to do business with a company that loses my information and denies any contact. Must be a testament to how they do business and that's lousy.

July 14, 2026
Unprompted review
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Reply from Solace Health

Ericka, we are so sorry, running late and then losing your information entirely is absolutely not okay and not the experience we want for you. Thank you for letting us know. We've escalated this to the right support team so it can be looked into and handled properly 💚

Rated 1 out of 5 stars

No contact

No contact. Just a bill for $300.

June 2, 2026
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Reply from Solace Health

Thank you for sharing this, and we're truly sorry, being billed $300 with no contact at all is a serious concern and not the experience we want for you. We're forwarding this directly to our support team to investigate, and we'd encourage you to reach out to us at (240)693-3281 so we can gather the details needed to look into your account specifically 💚

Rated 5 out of 5 stars

Solace went above any expectations I had

Solace I would definitely recommend to anyone who needs an advocate, who needs someone to help and be in your corner. My experience was above my thoughts and expectations of a place of people who care and will do their best to accommodate you. I was never left in the dark about anything. Or had to wait for someone to call me and update me before, during and after. My customer service rep Tiffany is the best person I've had the pleasure to work with during my process of getting a medical need met. She was on top of getting information, finding out what the next step. She worked with my Dr and did the work to make it less stressful on my Dr.! She advised my whole medical team with great information and what the best out come would be by keeping up during the whole process. She's amazing! Plus she's looking into other things I may need or would benefit from. Definitely would recommend Solace to everyone!

July 15, 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and appreciate you sharing such kind words. It's wonderful to know that our team was able to provide the support and advocacy you needed, keeping you informed every step of the way. We are especially proud to learn about the exceptional assistance you received; our team members consistently strive to go above and beyond for our clients. We are committed to ensuring everyone feels cared for and supported throughout their process. Thank you for recommending us!

Rated 1 out of 5 stars

Questionable billing practices

Their charges to my Medicare are questionable. I would spend five minutes on the phone with my patient advocate and they would bill Medicare for an hour and 30 minutes. And that didn’t happen just once but multiple times. And multiple charges on days that I never met with the Patient advocate. I called Medicare to report it and they said that they weren’t allowed to report fraudulent activity on these type of billing codes! WTF!. I loved my Patient advocate, but anybody that is taking advantage of Medicare I won’t have anything to do with.

March 31, 2026
Unprompted review
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Reply from Solace Health

Thank you for sharing this in such detail, and we take concerns like this extremely seriously. Billing discrepancies of this kind are not something we take lightly, and we want to look into this properly. We're forwarding this directly to our support team to investigate, and we'd encourage you to reach out to us at (240)693-3281 so we can gather the details needed to look into your account specifically 💚

Rated 5 out of 5 stars

Mitzie had been amazing!!

Mitzie had been amazing!!! She calls and checks on me when I am not feeling well. She had been very helpful in solving problems that I could not solve myself. I am very grateful to have her help.

July 8, 2026
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Reply from Solace Health

We're so glad to hear that our team member has been so supportive and helpful, especially during challenging times. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Spectacular!

Knowledgeable. Intelligent. Attentive. Couldn’t ask for more!

July 15, 2026
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Reply from Solace Health

We are so glad to hear that our team was knowledgeable, intelligent, and attentive. We truly appreciate your kind words!

Rated 5 out of 5 stars

A great experience

My advocate is top notch she's always on time with our meeting and she always tried to get everything done for me on a timely manner she always calls me to make sure that everything's okay

July 14, 2026
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Reply from Solace Health

We're so pleased to hear about your positive experience with your advocate. It's wonderful to know that their dedication and proactive communication have made such a difference for you. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Its so assuring to know you have a…

Its so assuring to know you have a friend to help she calls me every week to update our plans or just to see of I need anything.
I Love It

July 13, 2026
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Reply from Solace Health

We're so happy to hear our team is providing such wonderful support and friendship! We truly appreciate your kind words.

Rated 5 out of 5 stars

I am more than surprised to receive…

I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable.
I feel so blessed to have Solace. It relieves the burden of on my daughters who have been caring for me and my husband who has been diagnosed with alzeimers past 10 years.

July 6, 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear that our care has made such a positive difference for you and your family. We understand the challenges you've faced, and it's wonderful to know we've eased the burden. Thank you for sharing your kind words.

Rated 5 out of 5 stars

She answered all questions and got…

She answered all questions and got everything done with Insuance right away

July 13, 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear that all your questions were answered and everything was handled efficiently with your insurance. We appreciate your positive feedback!

Rated 5 out of 5 stars

My advocate Britt

My advocate Brittney Brooks has completely changed my life. She has gone above and beyond. My doctor even expressed to me how amazing of an experience that she has had collaborating with Britt!

July 13, 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so glad to hear about the incredibly positive impact our advocate has had on your life. It's wonderful to know that our team's dedication is making such a difference, and we appreciate you sharing this fantastic feedback.

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