Solace Health Reviews 

compassionate, extremely helpful when no one else will listen to the family needs, solace health does! Jennifer has been absolutely wonderful and does all the leg work and gives the appropriate contact information to me.

My advocate is the best she got my weight loss program going and was able to achieve getting my dr to answer and help me get thgs done I have been fighting this battle with previous doctors for over a year almost thy kept trying to get me to try thier glp mix solution for higher prices ..Elizabeth L. Makes me feel like she is got my back ..

Solace has been so helpful navigating what has been historically difficult health care for years. As I get older I just give up and allow the status quo, while the doctors do whatever they want and continue to be paid while I never receive the care promised. Thank you.

The open conversation with Jenifer and being able to share the obstacles I face each day! She helped me to focus on myself!

My advocate Amy has literally been my light in a very dark situation. She is caring and understanding and just what I was missing with my health care. She has fought the fight with me every step of the way and I can’t imagine going through this journey without her. She’s the best!!!

Haille has been very helpful and supportive of my goals since I started working with her.

Maegan has worked tirelessly to help me solve a problem with care. This company is excellent. I would recommend to everyone needing help.

Sherry Green is on top of things. I mention an appointment, medication, need and she gets it done.

THANK YOU SHERRY

Pam White - mySolace advocate treats me like a real person and always has time for my and my questions - she is veryknowledgable and friendly

Rebecca is smart and perceptive and offers to jump in when she becomes aware of something that is less than optimal.

September 11, 2026

Solace Health Medical Group
Abreu Read Silva MD
Suite 300
401 Warren St
Redwood City, CA 94063-1536
240 693 4227
(650) 686-5013

RE: Formal Complaint – Unauthorized Use of Medicare Number, False Claims Act Violations, Provider Agreement Violations, and HIPAA Violations

To Whom It May Concern,

I am writing regarding the unauthorized use of my father's Medicare number and several critical compliance and privacy violations committed by your facility.

Specifically, your facility utilized my father's Medicare number to submit billing claims for services that were either never authorized, never rendered, or for which he was not an eligible patient. This constitutes a direct violation of the False Claims Act (31 U.S.C. §§ 3729-3733) and a serious breach of your Medicare Provider Agreement.

Furthermore, accessing, sharing, or processing my father’s Protected Health Information (PHI) without authorization or a legitimate medical/billing purpose is a severe violation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules.

Despite multiple attempts on my part to contact representatives at your facility—specifically Christian, Cecilia, and Paulina—to resolve this matter, I have received absolutely no response, explanation, or corrective action regarding this "mistake." This total lack of communication and compliance oversight is unacceptable.

Please be advised of the following required immediate actions:
Provide a complete, written explanation of how and why my father's Medicare number and PHI were accessed and billed. Provide a full ledger of all claims submitted under his Medicare number. Confirm in writing that all fraudulent or erroneous claims have been formally reversed and retracted from the Medicare system. Detail the internal corrective and disciplinary measures taken to ensure this breach does not recur.

I have filed formal complaints with the following: The Department of Health and Human Services (HHS) Office of Inspector General (OIG) for Medicare fraud and False Claims Act violations. The Centers for Medicare & Medicaid Services (CMS) for Provider Agreement violations. The HHS Office for Civil Rights (OCR) for HIPAA privacy violations.

This Company is Amazing the personnel and staff working with and for them are absolute gyms, they're helpful kind considerate and respectful.

Very helpful

Hellen, she went over and beyond my expectations.

There truly honest when u ask for help u get itfzzt

contacted Solace and had a conversation with a rep. Then, I was scheduled a very short phone call with a Dr.
I wasn’t aware if my insurance would cover it and I could not afford it, so I told them I wouldn’t be using their services. I was then told by email that I would be charged for the “time” spent on the phone. This cost was never mentioned in any phone calls or emails. They then proceeded to charge my insurance for over $400 dollars for two phone calls???? I was going to go ahead and try them and see if it worked for me before they did this. Now I would not want to deal with their company at all.

Btw, they never contacted me at all!! Even though they say in their reply that they will.

Absolute disaster, I want to know which health insurance company Solace lied to and robbed blind for not providing any service to me. I complained numerous times and absolutely nothing changed at all. The advertising is ambiguous the company does not tell the whole truth about the services provided consequently I believe fraudulently billing for services that did not happen in my case especially. I have complex medical and psychological illnesses. Solace was not able to help me Outside of saying they would find someone else to help me NEVER happened. Also I spoke T length about what I needed and after six months nothing, changed and there were no additional resources brought to my attention from this company. This company does not do what they say at least when I first signed up so therefore that is straight unambiguous fraud, in my opinion. I gave the company ample opportunity to make corrections and provide a service. I’m done with the non sensical foolishness and untrue rhetoric. Now tell me who they billed so that I can let the company paying for the service know that this was a scam in my opinion.

It’s been over five weeks and still haven’t gotten a prescription for medication and referral for a doctor.

Thank for helping me navigate through my health needs to make this already tough life much more manageable. Helps mentally and physically.

The nurse, Gabe, is very caring. He works so hard to get the things that will help me. He makes me feel like I am worthy of his help. Gabe is so encouraging. He does everything he can to help me so my life will be better. He is a rare jewel of a person who loves his job and the people he helps.