Sole Fitness Reviews 

Exceptionally poor customer service. The control board on our E35 eliptical started smoking one day so we called to have a repair part sent. Waited on hold for about 60 mins. paid $110 for the part. Two weeks later, we hadn't heard anything. Since then, we've spent several hours on hold trying to get an update on when it will be sent. No response over email either.

this was the absolute worst buisness ever. from the beginning of my order to the end was an absolute crap show. I ordered a rowing machine, and after i ordered it, it got deducted from my credit after 24 hours, but they never bothered to give me a confirmation email,i checked my spam, and all other inboxes. still never got it. i waited for 72 hours for the confirmation and when i didn't get one i called them. their customer service was a mess. every time i called, they kept me on hold for 45 minutes and never addressed the underlying issue. i couldn't wait for hours since I had work, so i decided to call another time and whenever i did, the call either never went through or kept getting cut before they answered it. this went on for three days. I finally got a chance to talk to customer service and they sent me an email, and that too when i CALLED THEM. they said that shipment will take 21 days and i was like okay fine i can wait 21 days, but never gave me an exact shipment date, so i spent the days waiting for the shipment. when the date got closer to the time frame they promised it would get delivered they called me and kept extending the deadline, saying it would come tomorrow, and when it didn't they said oh it will come the next day and then when it didn't come that day either they said it will take a week since the driver said he wasn't available on those days, it made me so frustrated how careless they were and they couldn't even tell me the exact time. when i expressed my frustration on how they were so careless about this, they then kept making excuses how they weren't associated with the shipping company and i should call the driver of the shipping company. So these people don't care where their shipments go as long as they have the money? then the driver dropped off the rowing machine at the end of the driveway since it was covid time and he didn't want to come inside. Since the shipment was very heavy and there was nobody else at my house. I requested him to at least drop it in front of my doorway so he didn't have to enter inside so i could push it inside my house by myself and he gave me such an attitude and VERY RUDELY said that he wasn't paid to drop it in front of my door and if i wanted i should have paid for the extra service since it was JUST a dropoff, he just left it on the end of the driveway which was so much farther from my doorway! this was the worst service ever, DO NOT order online from them, instead, go to a fitness shop that sells their products at least they have better service and can assemble it as well. these people offer no assembly of the machine either. the time and the service aren't just worth it.

I have a SB700 spinning bike. Love it, but after a few years of heavy use, it needed a non-warranty repair. Bike shop said that I would have to order a part from the manufacturer. I called Sole Fitness. After a brief hold spoke with a rude and bored/irritated-sounding customer service rep over a poor quality line. After a few tries at trying to start a conversation with “Tax,” he said, “I’m transferring you to service.” After a 4-minute hold, someone came on the line simply to say, “please hold for a technician.” After a further 50+ minute hold, with mind-numbing repeating hold music, Steven was finally able to order the part for me. Steven was professional, but didn’t listen well, making me have to repeat information, and to my comments like, “you-all must be really busy there,” Steven would not reply. Assume these problems are just business as usual. Although I liked my SB700, it’s showing wear & starting to get noisy. I see a replacement on the horizon, but I’ll be looking elsewhere.

I had problems with the usb not charging. Sole was called multiple times and we got nowhere. Dick’s sporting goods fixed it. Then I got an error code and it won’t turn off. This treadmill is junk. I’ve talked with sole 10 times and each time they promise a technician will be dispatched and they will call to schedule. Nobody calls back. Do not buy. Service is horrible

I ordered an R92 recumbant bike on Oct. 16, it was delivered on Nov. 20. It never worked...the console does not come on, thus it's unusable. I paid a contractor to assemble it, have spent a significant amount of hours on hold in many calls with customer service, which clearly is an anomaly to this company
!! They finally sent parts and said a tech would call to come fix it, another 2+ weeks have passed, I've left 3 messages for the tech Fast Tech whose number they gave me. No call has ever been returned...the bike is still unusable. The worse customer service ever, I'm about to report the Sole company to the Better Business Bureau. This has been a frustrating and disgusting experience, unprofessional and inexcusable.

I've had a Sole LCR Recumbent Bike for about a year. Excellent quality machine, and customer service has been right on point - for the two minor issues I had, an actual human answered the phone and got a tech to my house pronto. The machine is rock-solid, but connectivity is Stone Age. The Android app does not work and looks like it was designed in 1995. I don't care about connectivity, so that makes no difference to me, but it might to someone else. Is Sole "commercial" quality? I've had several LifeFitness machines and have used the high end stuff in gyms, and I'd say Sole is more "prosumer" than "commercial". It's a notch or two up from home exercise equipment you might see on Amazon,, and a notch down from club equipment. Which is the sweet spot for a home user unless you just have money to waste - as I've discovered, you don't actually need a machine in your bedroom that was designed for 30 different users and 16 hrs of use per day. Sole's reasonable price points are a compelling value proposition for someone who wants a bit of the club equipment vibe without having to deal with the costs.

I bought a Sole F85 directly from online. It arrived with several broken parts but the worst thing is that even after having bought a treadmill that is supposed to handle up to 400 pounds, if I use it at any higher incline than 10% it slips wildly out of control.

I contacted customer support and was told simply that I needed to buy the next level up.

Not to mention I'd have to pay moving guys to get the treadmill out of my office basement and the new one carried down.

I bought the treadmill that would handle my weight and it does not.

Sole refuses to help beyond fixing the parts that were broken during delivery.

I have owned treadmills for the past 20 years to run during the winter off-season. Back in 2017, I purchased a Sole F85 because of the beefy motor/frame and warranty. On the beginning of my 3rd season the deck broke. I contacted Sole for support: awful customer service! The two representatives I spoke with were pretty much annoying of taking the call. The first one actually hang-up on me!!! the second rep took the call, but now, the deck is on back order. Not expecting to be in stock until 2021, so no treadmill for the whole season. I wish I have purchased a Nordictrack!!!

My customer service experience was great!

I bought a Sole Fitness R92 recumbent exercise bike. It is very sturdily built, excellent quality, much better than a Schwinn 230 I'd previously purchased and returned after one day.

Assembly is a bit tedious, but straight forward with very clear instructions. The control panel is easy to understand, much better than the Schwinn. Seat is comfortable.

Sole Fitness is about the only company were you can even buy a high quality exercise bike right now. The web site says it won't ship for 30 days, and that's what I experienced; it did ship shortly after 30 days.

My experience with Sole and the company's affiliates: ArcBest and ABF Freight System, has been incredibly bad! Not only is the craftsmanship of the equipment in question, the item was also possibly damaged during delivery (The box that contained the item had been crushed and was delivered with torn corners).
While an effort was made to assemble the machine, it could not be constructed. Not only were parts missing, but others seemed to be defective. When an attempt was made to address these concerns with Sole, no one who had the capacity to help was available to speak over phone. Needless to say, after a very tedious process, arrangements were finally made to have the item returned - or at least I thought that was the case. Even though I had received an email from ArcBest, stating that the equipment would be transported back to Sole on 11/03 between 1200-1700, nobody from ABF Freight System showed, nor did anyone call to reschedule. To say this has been a poor experience, would be an understatement.

BEWARE. BEWARE. BEWARE.
I can’t stress that enough with this company. I wish I had found this site and read the reviews before I ordered from this company. It may have saved me the huge headache I am in now, not to mention hours and hours of my valuable time and a fat lot of money.
Don’t be fooled. Sure, everything looks great on their website. They offer an excellent money back guarantee and advertise their award winning customer service. Their cycle specs and warranty look very positive. And perhaps the SB900 bike really is a well-made item. Unfortunately, I have no idea because I’m still in a daily struggle trying to get mine delivered. And let me be clear, this is NOT just a situation of increased demand from COVID slowing down the supply. The other reviews on here are eerily similar to what has unfolded for me. Please heed the warnings! It is a situation of such pervasive ineptitude and apathetic disregard for customers that it boggles the mind how this company is still in business. Still unsure? Read on.
I ordered my bike 23 Sept after tons of research, and my receipt clearly noted that it could take up to 30 days to receive delivery. After a couple of weeks with zero communication, I called and was told that I would receive an email with full tracking info once my card was formally charged for the bike (it was only put through as a pending charge when I ordered). I pass the 30 day delivery deadline... suddenly my card is charged, but still no communication. After multiple calls seeking info on delivery, multiple promises of someone contacting me back within 24 hours only to receive NOTHING, finally one rep on the 800 line gives me the “temporary tracking number” and the freight company website to track it at. Supposedly the number might not have been entered yet, so I might not be able to actually use it (yes, I know, total nonsense). And sure enough, the shipping co has no record of this tracking number. At this point, I am told by Sole my bike is preparing for shipment, being loaded on the truck, and should be at the warehouse near me to arrange home delivery by “probably around Monday.” Almost two weeks later, I’m still waiting. Not one single response from any supervisor, despite multiple promises, anywhere along the way. Yesterday I was promised a supervisor would definitely contact me by end of day...nope.
Today, as I’m calling to make a final attempt at getting answers before I flat out reverse the charges and file a fraud claim against this company, I suddenly get a call from someone from Sole. He tells me the warehouse has had some kind of delay, he doesn’t know what, and now my bike isn’t scheduled to START shipment until the end of this week, which would maybe put final delivery around the end of next week...possibly. He can’t be sure. He also can’t give me a tracking number. According to him, they don’t track their products until the freight company ships them out, and then it’s the freight company who provides tracking info. Besides this being completely different from what customer service has told me from day one, it is also utter nonsense. Do you know of any other company EVER that does not track their merchandise from point of production to point of delivery? Of course not. The freight company may assign their own NEW tracking number in order to track merchandise in their own system, but you can’t tell me Sole just hands over these bikes with no means of tracking when/where they are delivered. Please! If that’s true, perhaps it explains why no one’s getting their equipment they’ve paid for. At the very least, that shows you the level of incompetence this company is operating at.
There was never so much as an apology from this person for the delay or complete absence of communication. When I asked him how Sole planned to make this right, he told me he’d have to have someone else call me back. Of course. So to recap, the supervisor who called me back to resolve my issues was unable to give me a tracking number for my order nor any specific info on when it will be delivered, despite the charge clearing my bank many days ago. He was also unable/unwilling to do anything to remedy the problem. And the best part was he lamely blamed the entire thing on COVID. Even if I accepted that their complete absence of proper inventory management was somehow due to COVID, that does not explain or excuse one bit the unbelievably poor customer service and complete lack of communication.
I was ordering this bike for my home gym setup to use with clients. I have dealt with many other equipment suppliers throughout the pandemic, and not one other business, big or small, has failed to deliver their product in the time promised, let alone provide timely shipping info. Taking money for goods that aren’t delivered is fraud. Sincerely hope Sole corrects this by EOB today.

Got a good deal on an elliptical from their website.

Site explained before checkout that delivery may take up to 2 months due to Covid/inventory (we got ours delivered to doorstep in about 3 weeks).

Assembly has been pretty easy so far - the manual had a misprint and I called them to ask about it. Got a quick answer from their maintenance / parts support people

When you have an item in your cart, sole fitness has designed their website to allow another customer to checkout your item. Their strategy is said to be "first come first serve basis", when in fact its a race to fill out billing/shipping info. I had a treadmill in my cart, was filling out the information, then learned the purchase did not go thru - and it was then showing out of stock again. This is the equivalent of someone ripping the treadmill out of my hands, or rather "out of my cart". After talking to them on the phone, and digging for more information, you may learn the secret of putting the mat in your cart, filling out all the billing/shipping info first, then waiting for 13:00 EST when their treadmills go live, then as fast as you can without checking to make sure your information is correct BUY BUY BUY BUY BUY - QUICK!

Stop playing games with your customers, Sole Fitness.

We added the Solo F80 treadmill to our workout room and I have to say that if a retired 63 year old grandma and 70 year old grandpa can go pick up a 275 lb treadmill unit from the sporting good store, bring it home, get it in the house, and then assembled in no more than a couple hours, anybody should be able do it. The assembly wasn't particularly difficult or complicated, but it does help if two people are doing it.
The lower handle bar covers (units 63 & 65) were not as tight a design fit as I would have expected, but they were no problem. The console is the place where two people are needed. It's awkward, but only slightly heavy. The whole thing came together for us and was ready for use in less than a couple hours.
So far operation is fine and suits our simple needs. Overall, it seems to do the job it was designed for. No worries.
The Solo fitness app is not worth the trouble to download. It is not intuitive or user friendly, so minus any helpful documentation you are better left on your own.

I haven’t actually purchased a Sole treadmill yet, but I’m SO grateful for all the negative reviews and warnings I just read regarding Sole’s horrific customer service practices and equipment orders that seem to go “ghost”. I almost made a huge mistake by making a purchase with their company today...thank God I didn’t!! Thanks everyone for your complete honesty 😊

So far, so good. Just minor concern about noise above 2-2.2 mph. Thank you.

I ordered treadmill on 8/1. Website said average time to wait was 45 days, so I was prepared for up to 2 months. Card had a hold for the total initially but it was charged 25 days after purchase as the company said on emails when asked. It was delivered on 9/2 during time slot given. It is difficult to get into desired room downstairs (since it is a....treadmill...and heavy by definition) but set up was relatively simple. All set and ready to run!
Thanks much!

I ordered a SB 900 bike on 8/11 When I ordered it it said it would take 45 days for delivery I received a email with a tracking order and it will be here on 8/31/20 Talked to the delivery co they said between 8-2 Hoping this bike is as good as the gyms

Beware. Ordered Sole SB900 June 17th. Advised would ship by 7.30. It's 8/10 and no word. Emailed Sole on my order and advised they're behind entering order numbers, which doesn't make any sense to me and not my problem. Cannot get ahold of them via phone. There are other options out there that I should have chosen. This is not okay though. Never again Sole Fitness.