Sole Fitness Reviews 

I purchased the Sole F63 treadmill and waited over 5 weeks for it to arrive.
Once it arrived I noticed it was missing an essential bolt. I have to wait over a week for it to arrive so I can finally assemble the treadmill.
About a month later I get an email notifying me of a statement. I create my online account and notice that I'm a full payment behind on my account. I missed a payment. I was never notified. When I called customer service I got zero help.
This the worst customer experience of all time from any company.
If I had to do all over again I would never do business with this company. They have been terrible from day 1. I seriously regret giving this company a single penny.

Terrible at getting back.. terrible scheduling for in warranty repairs... and rude!!! I purchased a treadmill in Nov 2020 directly from Sole Fitness. It comes with a year long warranty. In March of 2021 it developed a squeaking sound. I wrote to them (email) .. no response for 2 weeks. Sent a reminder email. No response (and emails didn't bounce back). Then I found a customers service number and called them. They asked me send a video of the problem and determined a part needed changing. Call happened on April 9... It is May 19 today.. replacement parts have arrived. I have been calling them to get the repair schedule and .. no luck. To top it off, the call center lady got irritated at ME for asking her when my repair would be scheduled! They claim there is no record of my calling them to request a repair. Their supervisor is "busy on other calls" and could get back to me within the week! Their independent repairers have "their own customers and deserve the courtesy of Sole staff"! All fair points... I guess.

Unable to assemble my Sole F63 treadmill. The bolts and holes do not line up from the first point they need to and everything is thrown off from there! It is a huge pain to assemble, I couldn't do it and don't want to keep trying. It's made of flimsy plastic that breaks easily. Wires are visibly superglued in some places which is a huge concern to me. As I paid extra to have movers get it to my basement I'm profoundly irritated by this experience. I won't purchase another piece of exercise equipment let alone another sole treadmill ever again. I hope to get a refund and have my treadmill packed up and removed by Sole at no cost. What a complete waste of time and money.

Bought a sole F63. It took months to get to me. It’s not even 2 months old and makes a loud chirping noise. Sole doesn’t want to fix it for me. I’ve been back and forth with them to the point that the VP became part of the thread. I will never purchase anything from them ever again. Look around on the reviews about them before you buy!

BEWARE..... They have absolutely no interest in the customer after they swipe your credit card. I have been trying to speak to someone in management for weeks, you are put on eternal hold. I purchased my e95 eliptical 3 weeks ago and the module is defective. I should of read the BBB complaints before my purchase.

Made my decision for mdl 900, ordered, gave my credit card, was thanked for order...and have heard nothing since then. I'd like to know that the order is progressing, or stalled, or lost. Nothing.

DON'T BUY!!
I TRULY REGRET NOT LISTENING TO OTHER REVIEWER'S ADVICE. I bought a Sole E25 in Nov. 2020 and it came defective. Now it is in March 2021 and despite all the efforts and time I took in getting in touch with them, it is still not repaired/replaced. I want my full refund!!!! Don't buy and don't listen to those review sites!! No customer service at all! 0!!!

If I could give a zero, I would! CUSTOMER SERVICE IS THE WORST!!!! I've been trying to reach someone for over a month regarding the motor that stopped working and is under warranty. Wait on hold for 1/2 hour only to time out. Sent emails and left a message with the sales department looking for help which was useless! Buyer beware!!!!

Very Cheap product. DO NOT WASTE YOUR MONEY. Made in Taiwan with cheap plastic parts. it arrived with several missing parts and not functional. There emails were all invalid and there voice mail was full and it hung up on you. Never talked to anyone after 3 moths. Very unethical company. There are many quality companies who care about their customers you can purchase from with quality products but this was terrible. After 3 months I still cant get a response. Very expensive for what you get. Don't waste your money

Great product, but incredibly bad customer service. Purchased an E98 Elliptical in April 2020. A wire came loose high in the swing arm and needed to be reconnected. Simple technical repair, right ? Wrong. 6 emails, 3 phone calls (to a 1-866 number that puts you on hold for at least an hour) and 1.5 months later, nothing. No contact, no response and apparently no interest in service after the sale. My son was going to buy one for his place, but I advised against as he will not be able to get service or support.

Worst customer service ever. Purchase F80 in 24 Nov 20. Broke 23 Dec 20. Said bad board. Waited two weeks to get the board and another week for Atlanta Treadmill to get me on the calendar. Sent the wrong repair part. Waited another week for the new board to come in ..and then three more for Atlanta Treadmill to get me on the schedule. It now Feb 2 and the technician arrives and still cannot fix the treadmill. Each time you call Sole you are on hold for over and hour sometimes two. DO NOT BUY FROM THIS COMPANY WORST CUSTOMER SERVICE EVER.

Worst customer service in the history of customer service. It's a classic business school case study on exactly how NOT to treat a customer.

I received my F85 treadmill in November with broken speakers. Today is Feb 2nd and despite numerous promises I have yet to have it fixed. DO NOT BUY FROM THESE GUYS! There are other companies/options.

We all have better things to do with out live than wait for a response to get something fixed that shouldn't have been broken in the first place.

Purchased a Sole Elliptical E25 from a Sporting Goods store and discovered the product was defective upon setting it up, unusable.
Called Sole the same day and was promised prompt service. Now 2 weeks later and I have heard nothing back and I am unable to to reach anyone by either phone or email.
Incredibly unhappy to have a useless expensive piece of fitness equipment that I cannot even return, due to Soles requirement for dealing directly with them.

Unbeleivably bad service! The bike is fine except for a defective pulse connection. I've been trying to get through now for 2 weeks with similar results from the other reviewers. I wait for 30 minutes or so, but after a couple of pre-recorded messages telling me not to hang-up, it hangs up. Left messages to no avail.

I purchased a sb900 bike for my wife. I understood that bike wouldn't arrive on time during holidays. The bike came without issue and I assembled it minus bracket to hold lcd screen. I had to research on mine own why the bracket wouldn't securely mount to handle bar. 2 things my bracket is slightly different than pics and its missing part. I called and communicated via email and phone after first call was unable to resolve issue without me having serial number. This is where customer service is horrible. I waited on phone on 4 separate occasions till the background music stops a beep occurs and eventually disconnected. Im annoyed because during phone call it says pls don't hang up or your place in line will be lost. I cringe at thought if my bike has a real problem that makes bike unable to be used. Do your self a favor dont buy from this company.

After programming my new elliptical the incline level inadvertently changes while running the program. I contacted Sole on 12/27 and have not yet been contacted about the problem.

Horrible customer service, do not buy any product from this brand. I bought my elliptical 2 weeks ago. No help on assembling it. Some of screws are missing in the box . I've been tribe yo get a hold of them fir the past 2 weeks. NO response. They are horrible

If you are thinking of getting a SOLE product... KEEP THINKING!!!! Start looking at other brands.

Allow me to share my current story... it's like many others.

Bought an E25 elliptical for my wife for Christmas from D icks. Assembled it, loved it, til 3 weeks later we received an E-2 error code, which refers to the resistor motor I believe. I call SOLE that day (a Saturday), but they are closed. I call D icks (I purchased a 2 year warranty with them). D icks tells me I can go through SOLE since there's a 1 year manufacturer warranty. So I call again and leave a message.

Monday comes, I haven't heard back all work day, so I call. I wait over 2 and a half hours on hold. Every 45 minutes or so, a human being picks up the phone and tells me to wait for the next available service rep, then they immediately put me back on hold. I ended up giving up after over 2 and a half hours since I have more things to do in life besides sit on hold.

I have called 2 other times with similar results. I have emailed them with no response. I emailed the return department since they have a 30 day satisfaction guarantee. They explained to me, I have to go through d icks to return my machine and there was nothing they could do to help me in regards to the one year manufacturer warranty, that I'd have to go through service.

I called d icks warranty again, explained my situation. They got me in touch with a human at SOLE who was gonna transfer me to the service department til I told him that they don't pick up. So he emailed the department above them to help me and cc'ed me in the email... still no response.

I have put in a ticket through SOLE's online form... no response.

I contacted the sales department at SOLE, talked to "bruce" and explained to him my problem with the machine. He told me he would transfer me to the service department but it may be a 30 minute hold time cause they are busy. I politely explained to him it's actually over a 2 hour hold time and not to transfer me. He told me there is nothing he can do, that I need to talk to service.

I've even Facebook messaged this page. Still, nothing.

I called the d icks store and asked about returning my broken machine without packaging. The manager told me that wouldn't be a problem, but they don't have anymore in stock. I politely explained to him that I will never own another SOLE product again, so no replacement was necessary.

I contacted D icks customer service. They had told me they've received numerous complaints about SOLE's customer service and their products. They asked that I give them 48 hours to try to get in touch with SOLE and get some help before I return the machine back to d icks.

Overall, this company's customer service from all departments has been horrible. They offer warranties, but those are only good if you can actually get the company to fix issues with the machines.

So, if you are looking at buying a SOLE product, I highly suggest you look elsewhere. I wish I did. The only reason I am still trying to get this fixed is because I feel bad for my wife who I surprised with this elliptical for Christmas and she enjoyed it so much

I opened the box and started assembling it two weeks ago. I ran into a substantial problem with four of the most simplistic pieces and i cannot resolve the problem. The plastic "covering" that shields the switch housing (top) and a cosmetic shroud"bottom" and the plastic "foot" that covers where the upright stand meets the drive motor. The hardware is IMPOSSIBLE TO INSTALL. The screws provided do not even match up to the size or position of where you're supposed to screw it into. I have been trying off and on for 2 days to get one screw aligned and in, to discover it's not even the correct size for the hole. The hole you put the screw into is so deep and is too wide to align with the (wrong size) hole. I am so frustrated and disappointed that I would send it back RIGHT NOW if I could just pick up the phone and say come get it. For nearly $3,000 I expect the most BASIC covers to be a breeze - NOT. I want to glue the parts on but I know this will bite me in the ass with the first warranty repair. I'm completely at a loss with my $3000 door stop.

We bought a new F80 treadmill in December 2020 and belt is not alligned, rubbing and chafing on one side, which makes machine inoperable. Waiting times to reach CS avarages 1 hour. I've had to call more than twice to get the same issue resolved. Finally they are sending technician to tune the machine, but they have not called to schedule appintment, despite they said I would be contacted in maximum three days. Four days have passed and no one has contacted me... as I write this review I've been over 1 hour waiting to speak to someone.