Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more... See more
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Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so... See more
Company replied
Great service all went perfectly good price too! Will buy more. Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order! This was out of the control of seller but was the falt of Palletwa... See more
Company replied
Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... See more
Company replied
Company details
Written by the company
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Contact info
Cheeklaw Centre, TD11 3EL, Duns, United Kingdom
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
4.5
Excellent
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reliable with no fuss
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more.
March 28, 2026
Solved carrier's problem!
Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so many thanks. First time I have used you, but will use you again.
April 1, 2026
Reply from Solid Fuel Hub
Thank you for your kind review. We're really pleased to hear that you found our prices competitive and that you were happy with the trebles and ovoids.
We're sorry to hear there was an issue with part of your order being left on the lorry, but we appreciate your understanding. As you said, things can occasionally go wrong, and we're glad we were able to resolve the problem quickly and efficiently for you.
It’s great to know this was your first time using us and that you’ll be returning—we look forward to serving you again soon!
Delivered when they said it would be
Delivered when they said it would be.
Although if you're getting a pallet be prepared to lug coal off . Thankfully this was not a problem for us.
March 31, 2026
Reply from Solid Fuel Hub
Many thanks for the 5 star review. We really appreciate it. Great savings to be made on buying a pallet of solid fuel but a lot more to be moved
Reply from Solid Fuel Hub
Thank you for your kind feedback, Much appreciated
Good price and good quality of coal
Good price and good quality of coal. This is our second order so far
March 30, 2026
Reply from Solid Fuel Hub
Thank you for your custom Roland, we really appreciate it
Great service
Advice given on what fuel I needed for multi fuel stove and 8 rads. Settled on super ovals. Not started using yet but delivery was great with very helpful driver.
March 29, 2026
Reply from Solid Fuel Hub
Many thanks David. Enjoy your superfire ovals when you use them
Unsuitable delivery
The fact that the delivery time was not told to me so l wasn't there to get the pallet where it needed to be .
March 27, 2026
Reply from Solid Fuel Hub
Thanks you Mr Evans for taking the time to feedback. We are not able to provide a designated time but can provide a nominated delivery day that you can choose at checkout.
Great service let down by Palletways
Great service all went perfectly good price too! Will buy more.
Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order!
This was out of the control of seller but was the falt of Palletways depot 165 .
March 27, 2026
Unprompted review
Reply from Solid Fuel Hub
Thanks Stephen, appreciate your feedback and hope to see you again
Reply from Solid Fuel Hub
Many thanks David, we do try to offer great value for money. Enjoy your logs
Reply from Solid Fuel Hub
Thank you so much for the recommendation
The best to yet.easy to order,prompt…coalman
The best to yet.easy to order,prompt delivery and a nice man who delivered it
February 25, 2026
Reply from Solid Fuel Hub
Great to hear you found the service so easy from ordering to delivery. Hope to see you again Margaret. Thank you for your custom
Great delivery
Great delivery - exactly what i wanted delivered exactly where i asked - great service
March 4, 2026
Reply from Solid Fuel Hub
Thanks Richard for the great feedback on our service
All bags were saturated with water
All bags were saturated with water
Bottom bag was so bad it was just mush
I have used before and was happy but after this will not use again
March 3, 2026
Reply from Solid Fuel Hub
Hi James, we're really sorry to hear about your experience. This definitely isn't the standard we aim to provide. We truly appreciate you using us before and we're disappointed that this order let you down. Thank you for bringing this to our attention; we have your order details and will be in touch.
Reply from Solid Fuel Hub
Thank you so much for the feedback, we really appreciate it
Great company
Great company. We always buy our wood pellets from here. Any problems are always sorted quickly.
February 21, 2026
Reply from Solid Fuel Hub
Thanks Maria for your continued custom, it is much appreciated
Hotmax heat logs
Ordered at a good price and delivered with in a week. Easy transaction, Wonderful service.
February 20, 2026
Reply from Solid Fuel Hub
Thank you Mandy for your wonderful feedback on our service.
prompt service and good quality
February 24, 2026
Reply from Solid Fuel Hub
Thank you very much for the great feedback.
Reply from Solid Fuel Hub
Thank you Karen, we really appreciate this review on our service
Fast, efficient service
Great choice of fuels at good prices with very fast service and delivery.
February 20, 2026
Reply from Solid Fuel Hub
Thanks Sophie for the great feedback
Excellent service. Well wrapped and dry fuel.
Very good service. Order and delivery well handled. Fuel well wrapped and kept dry. Thank you everyone.
February 20, 2026
Reply from Solid Fuel Hub
Thanks Marion, we really appreciate that
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