Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so... See more
Company replied
Great service all went perfectly good price too! Will buy more. Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order! This was out of the control of seller but was the falt of Palletwa... See more
Company replied
Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... See more
Company replied
Company details
Written by the company
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Contact info
Cheeklaw Centre, TD11 3EL, Duns, United Kingdom
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
4.5
Excellent
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Solid Fuel Hub
Thanks Richard, if there is anything else we can do to acheive 5 stars then please let us know
Reply from Solid Fuel Hub
Thanks Keith, we certainly try our very best
Reply from Solid Fuel Hub
Many thanks Mr Foster
Reply from Solid Fuel Hub
Thank you Doreen.
Product description good
Product description good, really happy with coal ,good heat for long periods.delivered on time with well wrapped pallet.
February 16, 2026
Reply from Solid Fuel Hub
Thank you Susan for the feedback, we really appreciate it
Reply from Solid Fuel Hub
Thanks Richie, we're pleased you found it easy to order and value for money
Price and speed of delivery
Price and speed of delivery.
Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal and wood has been useful.
February 15, 2026
Reply from Solid Fuel Hub
Thank you for taking the time to feedback. We really appreciate your custom
Reply from Solid Fuel Hub
Thank you, really appreciate your feedback
Excellent product, service, price.
Efficient, helpful, good price, great product delivered well wrapped and with very helpful drivers. On a good day (or with a little encouragement) they might take an empty pallet back.
February 10, 2025
Unprompted review
Great service and quality product
I ordered half a pallet of roastie toasties wood briquettes from Solid Fuel Hub and the service was fantastic , from ordering online to taking delivery was easy. Tracking was provided when pallet was shipped and it was literally here the next day. Fantastic service and a quality product at a very competitive price . I would recommend Solid Fuel Hub , And I will definatly buy again off them.
January 7, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.