Solo Home Delivery Reviews 962

The company excelled in staying in touch, both prior to and on the delivery day. Claudio, the driver, gave me a call about 20 minutes before his arrival, allowing me to be prepared. Overall, interacting with them was a delightful experience.

Great service.
On the day the delivery driver Claudio contacted me to let me know when my bed was due to be delivered. He was extremely helpful going above and beyond what I expected carrying what was a very heavy delivery up two flights of stairs. Nothing was too much trouble and all with a smile. Great to have smooth trouble free delivery.

Am still waiting for a reply from Solo on bed purchased from CRAZY PRICE BEDS! Which on tracking email says they have received it! Just want to know if I am going to need to start a charge back dispute, my Grandson is sleeping on mattress on the floor which thankfully I didn’t purchase from them, if you see this SOLO please reply without sending automated email thank you

Still no response (even an automated one) to my emails of 25th, 28th, 29th and 30th November. Not even an acknowledgement or response to any of the complaints in here. They really don't give a.....

absolute disgusting service. they do not get back to you i am still waiting for the delivery off a bed

I was given a delivery date of November 23rd for this order but the delivery did not come. On 24th November I received an email saying they would issue a new delivery date within 72 working hours. So far no delivery date has been supplied. I payed through PayPal and have raised a dispute with them to get a refund for this order!

If I could refuse the star review, I would have. What an absolute appalling company, no contact telephone number. ( that's probably just as well, keeps the complaints at bay.) The response to emails are non existent if there is, its an automated one. Ordered a bed 3rd Nov and still waiting. Given a date and allotment time, never turned up, no contact to explain why and no apology. Biggest bunch of cowboys I've ever dealt with, a total sham of a company.

We have been waiting 2 weeks for a bed delivery when the estimated time was given as 10 days max. There is no number available to call and when refreshing the tracking it advises awaiting a delivery date. We have had no contact from the company advising any update and are struggling to get a date confirmed for delivery. Currently sleeping on a mattress on the floor. This is a disappointing courier.

I have emailed several times in regards to my daughters bed that has had 2 different delivery dates and not arrived. I previously had a response to emails before you received my order with a prompt and polite response, however now there’s a problem there’s no response.

The website for crazy price beds states instock and delivered within 5 working days. I’d just like an update/response as my 3yo daughter has no bed

Incomplete Order....
We ordered both a bed and a mattress from Crazy Price Beds on 25th October 2022. Eventually the bed was delivered by Solo Home Delivery on 18th November 2022 but with no mattress. It was questioned with the delivery driver who confirmed that the mattress was not in his lorry but I showed him the original order from Crazy Price Beds to show that we have ordered it. He suggested that I contact Crazy Price Beds which I have been trying to do now for the last couple of weeks and I cannot get a response out of them. I have also emailed yourselves on 23rd November 2022 to shed some light on the missing mattress but again I have received no reply. I don't know where the fault lays whether it be with Solo Home Delivery or Crazy Price Beds, but I just want a response as to where it is and when it will be delivered.

Long delivery time but driver was very helpful and polite (daniel)

We ordered a bed frame that was delivered by Solo Home delivery. My mother, who is 77 and disabled, was there to open the door for the delivery men.
She answered the door and was told that they weren't allowed to bring the bed inside 'due to policy'. So obviously she couldn't carry it in herself, she is under 5ft and has mobility issues..
They left the bed outside in the rain on the front doorstep leaning against the front door. So she couldn't even get out of the house without it falling on her so had to stay inside until someone could come home to help.
Did I mention it was raining?
My sister had to leave work early to get home as my mum was so upset. As she arrived she had to try and move the bed frame away from the door so she could have access. As she struggled with the door and the frame my mum was caught and fell over. My sister then had to deal with this as well as try to carry the bed frame by herself into the house.
Due to the rain the boxes are wet all around the bottom.
If I had known there would be no help to take the boxes into the house I would not have ordered from the company that uses solo home delivery as their delivery agents. I presume there are heaps of other customers who have had this happen to them too. They say they have 'fully trained delivery professionals' which is a joke. They saw this old lady on the doorstep but wouldn't help her. Buyer be aware.

Daniel communicated with me the day before and the day of the delivery and arrived when he said he would. Very pleased and such a nice guy.

The delivery driver was very helpful and kind. He went above and beyond to get my large parcel where I needed it. He was also very friendly and jolly.
Thank you Claudio
Pink building lady.

Great communication from the company both before & on the day of delivery.
The driver claudio phoned when he was 20 minutes away so I knew to expect him. Very pleasant company to deal with

Lovely friendly driver Claudio really pleasant and made a fuss of my cavalier lol

After an issue with the delivery was made by Crazy Priced Bed was rectified, Ben delivered the correct product efficiently and in a friendly manner.

The delivery driver (Ben) was very polite and he put the items inside the house where I wanted them, very helpful.

Excellent delivery service! Thank you to the lovely, friendly Ben! He brought the bed into the house for me, in the pouring rain, up steep steps, and solo. He asked where I would like it placing. He advised me that it would take me approx 30 minutes to assemble and not to assemble downstairs as I wouldn't get it upstairs 😁 Great service, thank you!

Great service bed came within 4days was kept upto date with it all and then ben came what a driver great fella got here just after 7 hleped with all boxes needs a pay rise this guy (ben) thanks a lot anyways guys great company no issues