You could, certainly improve the comunication!! For more than 10 days I had no word about my order! The product is amazing! After a while I received my order!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For the price I paid, I would have expected much better visual quality; the quality of the plastic and the product overall is comparable to a simple pair of $50 sunglasses and I’m talking about Armani... See more
Poor communication when my order was late caused me to purchase a different pair of glassses for a trip. There should have been plenty of time with the 7-10 business days they said. Skeptical about bu... See more
They took longer than expected to arrive, and one of the hinges was bent, causing the left temple to point downward. I had to take them to an optician to have them fixed because I didn’t want to wait... See more
Company details
Information provided by various external sources
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Contact info
5th Avenue 665, 10022, New York, United States
- solsticesunglasses.com
3.0
Average
195 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Price and ease of purchase
May 8, 2026
Unprompted review
Sunglasses never shipped - customer service won't respond
The website says 2-7 business days for arrival. It has been 15 business days, and tracking says it hasn't even been received to ship. I have contacted the company 3 times, and they keep saying to wait another 24-48 hours for tracking to be updated. Clearly, it is not shipping, and they do not plan on shipping my sunglasses. Horrible customer service!
May 6, 2026
Unprompted review
I never received my sunglasses i would…
I never received my sunglasses i would never order from here again i will be calling first thing in the am i ordered my sunglasses April 24th still no package
May 4, 2026
Unprompted review
had a discontinued model of frames I…
had a discontinued model of frames I wanted in stock. Painless to order. We'll see how quick they deliver. So far, so good.
May 4, 2026
Unprompted review
Great customer service
Great customer service! They answered my questions promptly and made my purchase very easy.
April 29, 2026
Unprompted review
I ordered a pair of frames and I…
I ordered a pair of frames and I totally forgot to add the lenses. I contacted customer service and was lucky enough to speak with a lovey representative named Lisa, who helped me with my problem. Through all the emails Lisa was a champion and totally took care of my order and processed the order. All while giving 100% great customer service- thank you, great job! I couldn’t be more pleased with my recent purchase, again thank you!
April 23, 2026
Unprompted review
Love my glasses!
Received my item and I love it! Do wish shipping was a bit faster, though!
The return shipping is very high. I noticed that as I was shopping, so just a heads up to those who are on the fence about their purchase!
April 15, 2026
Unprompted review
Absolutely no customer service
Ordered a pair of glasses over 2 weeks ago. Order has not shipped, no updates, tried to call customer service a recording says there is no one to help you leave a message.
April 17, 2026
Unprompted review
I received the wrong product.
I placed an order, but I received Dolce & Gabbana glasses instead of the Burberry ones I ordered—not to mention that the wait time was three weeks.
April 16, 2026
Unprompted review
The customer service number does not…
The customer service number does not work
April 13, 2026
Unprompted review
Nice pair of revos
April 11, 2026
Unprompted review
Zero updates or communication about my…
Zero updates or communication about my order, I’m not even sure this is a real company. Would not recommend using them ever.
April 1, 2026
Unprompted review
Costumer service is horrible
Costumer service is horrible. The glasses never shipped and I contacted them and never heard back but only got an email saying they were closed for Passover.
April 1, 2026
Unprompted review
Counterfeit item
Received counterfeit item with no box case or papers. Item was used showing signs of previous wear
April 7, 2026
Unprompted review
Bought the sunglasses 7days ago
Bought the sunglasses 7days ago. Didn’t ship it yet.
Order number:99928
March 28, 2026
Unprompted review
Not sure this is even legitimate
Not sure this is even legitimate. The the order confirmation came from some weird email address and there was not Us solstice sunglasses.com domain. I wrote back to customer support to confirm and the ticket was immediately closed. I have not received the items but will circle back here if I ever do and it’s not rip off.
April 3, 2026
Unprompted review
When do you guys start shipping
When do you guys start shipping. Order $450 glasses and still don’t have a tracking number
March 31, 2026
Unprompted review
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