While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... See more
Company replied
I've been with SOLV for donkey's years - well over 10 years. They've not only replaced my gas boiler and serviced it annually, but they've also done quite a bit of electrical work in the house too. Th... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Arrived on time and very helpful.
August 1, 2024
Reply from solv Group
Thank you so much for your kind words Mrs McBride! We're thrilled to hear that our operatives arrived on time and that you found them helpful. It's our goal to provide a seamless experience, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
solv
Good reliable service
Good reliable service. They arrive on time and are very professional. I would highly recommend them.
July 24, 2024
Great service
The engineers who came over to fix the fault with my boiler did a great job in diagnosing and fixing the issue
July 22, 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that our engineers were able to diagnose and fix the fault with your boiler effectively. We take great pride in providing excellent service, and your feedback truly means a lot to us. Did you know that we do more than boiler servicing and repair? We also provide plumbing and electrical works so should you have any requirements in the future, please don't hesitate to contact us.
Warm regards,
solv
Boiler problem resolved.
The Solv engineer (Andrew) arrived within a day of my request for someone to call to service my gas boiler and to advise on a problem I had encountered. Having carried out a safety inspection Andrew checked that my boiler was still under warranty and rang the boiler manufacturer. He was able to explain the problem he had uncovered and this resulted in a fix being carried out under warranty at no cost to me.
July 17, 2024
Reply from solv Group
Thank you so much Robert for taking the time to share your positive experience with us! We're thrilled to hear that Andrew was able to promptly resolve the issue with your gas boiler and ensure everything was taken care of under warranty. Our team is dedicated to providing exceptional service, and it's wonderful to know that Andrew's thoroughness and expertise made a difference for you.
Warm regards,
solv
Positive and friendly staff who…
Positive and friendly staff who diagnosed the problem and fixed it professionally and quickly.
July 4, 2024
Reply from solv Group
Thank you so much for your five star review Leo! We're so glad to hear that our staff provided you with a positive and friendly experience, and that we were able to diagnose and fix the problem quickly and professionally. We look forward to serving you again in the future! Did you know we do more than boiler services? We can cover any electrical and plumbing requirements as well. If you ever need any of our services, please get in touch.
Warm regards,
solv
Boiler maintenance
The engineer was very polite and completed the job well. He was very helpful when I asked if I could have my receipt sent by post. I would recommend Solv for boiler maintenance
July 2, 2024
Reply from solv Group
Thank you so much for your positive review Anne! We're happy to hear that our engineer was polite and completed the job to your satisfaction. It's wonderful to know that you found him helpful with your request to have the receipt sent by post. Your recommendation means a lot to us. Did you know that we do more than boiler maintenance? We offer electrical and plumbing services as well. Check out our full list of services on our website solvgroup.com
Warm regards,
solv
Customer care excellent- professional…
Customer care excellent- professional and personable
July 3, 2024
Reply from solv Group
Thank you so much for your wonderful feedback Janet! We're thrilled to hear that you found our customer care team to be both professional and personable. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
solv
Central heating problem sorted!
We were having problems with the central heating coming on during the night and at other times when it was set to be off. I phoned Solv who were able to come out that day and quickly diagnosed and fixed the issue, explaining everything to me as they went. They were courteous and knowledgeable. Everything now working perfectly. I wouldn't hesitate to use again.
June 13, 2024
Reply from solv Group
Thank you so much for your wonderful feedback Boyd! We’re thrilled to hear that our team could swiftly address and resolve your central heating issue. It’s great to know you appreciated our prompt service, clear explanations, and professionalism. We're delighted that everything is now working perfectly for you. We look forward to assisting you again in the future!
Warm regards,
solv
Solv provided a quick response to our…
Solv provided a quick response to our boiler problem and arrived on time as agreed to carry out the installation of the new boiler All works were completed efficiently and to the satisfaction of LCC who issued a Building Control Approval
June 25, 2024
Reply from solv Group
Thank you David for your fantastic review! We're delighted to hear that you were satisfied with our quick response and punctuality for your boiler installation. It's great to know that everything was completed efficiently and met the high standards of Building Control. Your feedback means a lot to us, and we look forward to assisting you with any future needs. Thanks again for choosing solv!
Warm regards,
solv
Engineer arrival time was provided via…
Engineer arrival time was provided via email and arrived on time. Professional and pleasant and completed work to a high standard.
June 19, 2024
Reply from solv Group
Thank you so much Louise for your kind words! We're happy to hear that you had a positive experience with our engineer. Punctuality and professionalism are top priorities for us, and it's wonderful to know we met your expectations. If you have any more needs in the future, don't hesitate to reach out.
Warm regards,
solv
Boiler breakdown
Boiler breakdown, one call toSOLV and less than 3 hours later these 80 year old bones were warm and cozy again!!
June 14, 2024
Reply from solv Group
Thank you so much for your wonderful review! 🌟 We’re so happy to hear that we could get your boiler up and running again in no time, keeping you warm and cozy. It's our goal to provide quick and reliable service, and we're glad we could make a difference for you.
If you ever need assistance in the future, please don't hesitate to call us. Stay warm and take care!
Warm regards,
solv
Well Satisfied
Punctual , efficient and well-mannered with the work done to an exceptionl standard
June 5, 2024
Unprompted review
Reply from solv Group
Thank you so much for your kind words! We're happy to hear that you are well satisfied with our service. Punctuality, efficiency, and professionalism are core values for us, and it's wonderful to know that they made a positive impression on you. We strive to maintain exceptional standards in all that we do, and your feedback motivates us to keep up the good work. If you have any further needs or suggestions, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We're glad to hear that you found our service reliable and efficient. It's always a pleasure to work with customers like you, and we're grateful for your trust in us. If you ever need anything else or have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
solv
An easy recommend
Easily scheduled, arrived as expected, and the guys identified and fixed a tricky problem quickly. Would both recommend and use again.
April 29, 2024
Reply from solv Group
Thank you Adam for the glowing review! We're thrilled to hear that you found scheduling easy, our team arrived promptly, and efficiently resolved the issue. We appreciate your recommendation and look forward to serving you again in the future!
Warm regards,
solv
Well done
Organised, efficient, followed specific instructions about their visit and kept us up to date at every stage.
April 19, 2024
Reply from solv Group
Thank you Ernie for your kind words! We strive to provide organised and efficient service while ensuring we follow your specific instructions every step of the way. We're glad to hear we met your expectations!
Warm regards,
solv
diligent and fast service
Fast service, diligent and highly professional
With proper follow up
April 15, 2024
Reply from solv Group
Thank you so much for your kind words Benoit! We're thrilled to hear that you found our service fast, diligent, and highly professional. Providing exceptional service and ensuring proper follow-up are top priorities for us. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. Did you know we provide more than boiler servicing? If you ever need any plumbing, electrical etc. services in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
Boiler Service
I have been using Solo to service my boiler for a number of years. They always deliver a friendly, professional service. I would recommend them.
April 15, 2024
Reply from solv Group
Thank you so much Colin for your glowing review! We're thrilled to hear that you've been satisfied with our service over the years. Providing friendly and professional service is what we strive for, and it's fantastic to know that we've met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you in the future! If you ever need anything, don't hesitate to reach out.
Warm regards,
solv
Efficient, Conciderate Workmanship.
Always efficient with their concentration on the job. As a company I found Solv to be forward thinking, considerate, open minded with a high level of common sense and willingness to be thorough and effective in completing the necessary work required.
March 27, 2024
Reply from solv Group
Thank you so much Miss Bell for the fantastic review! We're thrilled you found our team efficient, considerate, and thorough. We strive to deliver exceptional service, and your feedback means a lot.
Warm regards,
solv
Good professional service
Boiler needed serviced. I had tried a few people and they either didn’t answer or let me down. Solv had an easy booking system, gave me a time slot that suited and did a professional job. Recommended.
March 28, 2024
Reply from solv Group
Thank you for your kind words! We're glad to hear you found our service professional and reliable. Making booking easy and convenient is a priority for us, and we're pleased we could accommodate your schedule. Did you know we do more than boiler servicing? See our website for our full list of services and if you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
solv
Highest standards of work
Excellent Company, professional staff, work to the highest standards. Would highly recommend.
March 19, 2024
Reply from solv Group
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that our team met your expectations. We strive to maintain professionalism and uphold the highest standards in all aspects of our work. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
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