While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... See more
Company replied
I've been with SOLV for donkey's years - well over 10 years. They've not only replaced my gas boiler and serviced it annually, but they've also done quite a bit of electrical work in the house too. Th... See more
Company replied
Company details
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Boiler Service
The engineer arrived on time to service 4 boilers and was very tidy, efficient and helpful.
March 1, 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear that our engineer's service met your expectations.
Did you know that we do more than boiler servicing? Check out our website for a full list of services including electrical, plumbing and renewables. If you ever need assistance in the future, don't hesitate to reach out.
Warm regards,
solv
Hassle free & friendly service.
March 5, 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear that you found our service hassle-free and friendly. Your satisfaction is our top priority, and we're here to assist you whenever you need us.
Warm regards,
solv
Excellent work
Efficient , helpful , professional.
The work included dismantling a boiler house. This was carried out super quick and then the new boiler installed. All work was completed to the highest standards ! James was fantastic and addressed any queries promptly.
Well done to all involved. Thankyou.
March 7, 2024
Reply from solv Group
Thank you Mandy for the five star review! We're happy to hear that our team provided efficient, helpful, and professional service. We take pride in our work and strive for the highest standards. James is indeed fantastic, and we're delighted he could address any queries promptly. Your satisfaction is our priority. Thanks again for choosing us!
Warm regards,
solv
Gas Boiler Repair
My gas boiler developed a drip of water from inside said boiler. The engineer came out very quickly and diagnosed the problem. A new part was quickly sourced and the engineer Eamon returned next day to carry out the repair. The customer service was excellent . I am very happy with the said service.
March 15, 2024
Reply from solv Group
Thank you so much John for taking the time to share your experience with us! We're thrilled to hear that you found our service prompt and efficient, from the swift diagnosis to the quick repair carried out by Eamon. Delivering excellent customer service is always our top priority, and we're delighted that you're pleased with the outcome. If you ever need assistance in the future, don't hesitate to reach out. We're here to help!
Warm regards,
solv
Excellent bespoke service and engineer…
Excellent bespoke service and engineer went the extra mile. All probs sorts and service completed professionally
Well done indeed!
March 1, 2024
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that you had a great experience with our bespoke service and that our engineer went the extra mile to ensure everything was sorted professionally. We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
solv
Service was easy to book online
Service was easy to book online, and it was carried out efficiently at the arranged time
February 19, 2024
Reply from solv Group
Thank you Mrs P for your positive feedback! We're glad to hear that booking our service online was convenient for you and that we were able to deliver efficiently at the scheduled time. We appreciate your support and look forward to serving you again in the future!
Warm regards,
solv
Reply from solv Group
Thank you Leo for your kind words! We're thrilled to hear that you had such a positive experience with our boiler service. Providing exceptional service is always our goal, and it's fantastic to know that we've met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
solv
Reply from solv Group
Thank you so much for your positive feedback! We strive to be reliable, honest, and trustworthy while offering fair prices. We're thrilled to hear that you had a great experience with us. If you ever need anything in the future, don't hesitate to reach out!
Warm regards,
solv
Reply from solv Group
We're delighted to hear that you had a positive experience with our boiler service! Punctuality and efficiency are top priorities for us, and we're glad our engineer could meet your expectations. If you ever need further assistance, feel free to contact us anytime.
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that you found our staff reliable, pleasant, and professional. We strive to provide exceptional service to all our customers, and your feedback is truly appreciated. We look forward to serving you again in the future!
Warm regards,
solv
Good service.
Engineer arrived when expected and completed the service efficiently. I have been very satisfied with the service I have received from this company
February 19, 2024
Reply from solv Group
Thank you for your kind words! We're happy to hear that you had a positive experience with our service. Your satisfaction is our top priority. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing our company!
Warm regards,
solv
Good service from a friendly and well…
Good service from a friendly and well informed engineer
February 6, 2024
Reply from solv Group
Thank you for your kind words! We're delighted to hear about your positive experience with our service. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
The engineer arrived on time and was…
The engineer arrived on time and was very informative and friendly, he did a satisfactory work on the boiler and I will continue to use solv again
February 1, 2024
Reply from solv Group
Thank you Alan for your five star review! Punctuality, professionalism, and being personable are traits we strive to uphold at Solv, so it's great to hear that our engineers are embodying these values. Please don't hesitate to contact us in the future should you have any further requirements.
Warm regards,
solv
Great experience with Solv group
Had a problem with my boiler a few days before my service. After a quick call to Solv they sent an engineer out and rolled my service and boiler fix into the one appointment to save time which was great. The customer service on the phone was second to none and the engineer that arrive was friendly and very knowledgable. The issue was quickly addressed and the service completed efficiently. The engineer also took the time to explain an issue with the flu and how we could quickly get this addressed by Solv. Will definitely be booking with Solv again for all my boiler needs!
January 16, 2024
Reply from solv Group
Thank you for your five star review! We're delighted to hear that our team efficiently addressed your boiler issue and seamlessly combined the service with the fix in one appointment. Our commitment to excellent customer service and knowledgeable engineers is always a priority. We appreciate your trust and look forward to serving you for all your boiler needs in the future!
Warm regards,
solv
Good support from Solv
The guys turned up in good time, they were polite & professional. Good job.
February 2, 2024
Reply from solv Group
Thank you for your positive feedback! We're delighted to hear about your positive experience with our support and the team's professionalism. We appreciate the four stars. To improve and earn that fifth star, could you share any specific suggestions or areas where we could enhance your experience? Your input is valuable to us!
Warm regards,
solv
Reply from solv Group
Thank you for the five star review, we're delighted to hear that you had a positive experience with our team. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
Boiler service
Boiler service
Booked online for the following week. Technician arrived on time and boiler serviced for another year within an hour. No complaints.
January 10, 2024
Reply from solv Group
Thank you for your positive feedback! We're delighted to hear about your smooth experience with our online booking, punctual technician, and efficient boiler service. We appreciate your business and look forward to serving you again in the future!
Warm regards,
solv
Great service and Engineer was very…
Great service and Engineer was very friendly and assured me that my boiler was spotless and working well.
January 11, 2024
Reply from solv Group
Thank you for sharing your positive experience! We're delighted to hear that you received great service and that our engineer provided friendly and reassuring assistance with your boiler. If you ever need assistance in the future, feel free to reach out.
Warm regards,
solv
Top notch company!
Reliable and value for money company. They do exactly what they say they will when they say they will. On top of that without exception the staff are all courteous and friendly !
January 18, 2024
Reply from solv Group
Thank you for your kind words! We're thrilled to hear that you find us reliable and great value for money. Our team takes pride in delivering on promises and providing excellent service. We appreciate your feedback and look forward to serving you again!
Warm regards,
solv
I'll never go anywhere else!
From the first phone call through to billing, the team showed professionalism. Arrived on time. Told us what the costs would be and explained why the boiler wasn't working. The engineer even noted that I might have a small issue with my roof lining. He didn't need to point it out as it had nothing to do with the repair of my boiler. I had a previous bad experience with another big service company based in Belfast and was quite apprehensive when calling Solv but they couldn't have been better. The engineer even came back because he remembered he'd not taken the old broken part of the boiler away, and apologized! You can teach people many things but you can't teach people to give a sh!t. First time I have used them and I'm definitely going to be returning in the future. Top job. Oh, and priced well with no pressure to pay there and then.
December 12, 2023
Reply from solv Group
Thank you Jonathan for the glowing feedback! We're thrilled you had a positive experience with our team. Your satisfaction is our priority, and we look forward to serving you again in the future. Cheers to efficient service and genuine care!
Warm regards,
solv
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