Installation was straightforward and everything was explained, couldn’t fault it, however we’ve since had a fault and have spent 2 months being passed between soly and GivEnergy and given the run aro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre sales support from Grant Silverman was first class and in fact the reason that we went with Soly. Your support and advice is by far better than your competitors. After sales support from Ameli... See more
Am only at the Technical Review stage but so far so good. James was great with the initial enquiry and follow up explaining the process in detail and answering any questions I had. Amelio dealt with t... See more
Company replied
James Lahart from the London office was excellent, 5*.Nothing was too much trouble. No question too big or too small excellent help with the whole process. Products purchase now just waiting for the i... See more
Company replied
Company details
About Soly
Written by the company
Soly aims to make solar energy accessible to all selling and leasing solar energy systems, batteries, and charging stations. The company currently operates in the Netherlands, Belgium, Germany, South Africa and Italy. A certified B Corp, Soly plans to supply 500K+ households & businesses with renewable energy by 2030.
For more than 10 years, we have been making solar energy accessible to everyone.
We have installed over 800,000 solar panels for over 31,000 customers already. Showing no signs of slowing down, we have secured new funding with the aim of launching in new markets throughout Europe.
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Contact info
1 Waterhouse Square, EC1N 2ST, London, United Kingdom
- +442081354710
- info@soly-energy.co.uk
- soly-energy.co.uk
4.3
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Soly
Hi Kristyan,
Thank you for your review, we’re pleased to hear you found the process professional and detailed. That’s exactly the standard we want to deliver.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Great customer service
September 22, 2025
Reply from Soly
Hi Simon,
We really appreciate your feedback. It’s great to hear you had a positive experience with our team and felt well looked after.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
A company that listens to your needs
My consultant, George, was very helpful and keen to learn what was important to me, rather than just trying to sell me a product that wouldn't be suitable for my needs. He was very knowledgeable, and I learned quite a few things from our chat. The price quoted was also very competitive, so it is certainly worth engaging with Soly if you are after solar panels.
September 16, 2025
Unprompted review
Reply from Soly
Hi David,
Thank you for your thoughtful review. We’re so glad George was able to take the time to understand your needs and provide a competitive quote. Listening first is always important to us.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
I haven't even decided to purchase…
I haven't even decided to purchase anything from them?!! Communication does seem to be a major problem!
September 18, 2025
Explaining in away that I understand…
Explaining in away that I understand what solar panels are about
September 17, 2025
The Guru Grant of Solar
Grant is an expert in his field, you could call him the Guru Grant of solar.
Starting our solar journey, Grant answered all of our silly questions and then some. We liked how he spoke about Soly, the company are doing all the right things. We aren't at the stage of buying Solar but certainly have a great impression for when the time comes. If you're thinking of Soly, just get in touch you'll be pleasantly surprised.
September 15, 2025
Unprompted review
Very helpful quote process with Shankar
September 16, 2025
Unprompted review
Asking for review before any work /…
Asking for review before any work / quote done
September 15, 2025
Unprompted review
Grant was a pleasure to speak to
Grant was great.
He was polite, with lots of knowledge, easy to talk to, and he explained everything clearly.
Very helpful and understanding.
Soly sound like a very professional company, offering a variety of options.
September 12, 2025
Helpful
Responsive and understanding my requirements. Straight answers and no pressure.
September 10, 2025
Unprompted review
Great Service
Isaac was friendly, knowledgeable, patient. Great experience.
September 9, 2025
Unprompted review
Very useful and informative online meeting
Very useful and informative online meeting about all the possible battery options.
September 9, 2025
Excellent customer service
Soly's staff were very helpful and kept me informed through the whole process from the quote to arranging installation to post installation to help solve a minor issue. Would highly recommend to anyone looking to get solar!
September 4, 2025
Unprompted review
Excellent explanation of all parts of…
Excellent explanation of all parts of the quote. Sanjeev was extremely knowledgeable and helped me understand all of the different choices I needed to make. He answered any questions I had and gave me a lot of helpful advice.
September 5, 2025
Informative conversation
Jamie told me all I needed to know. The technology of the call was a bit of a problem:- the connection dropped a couple of times
September 1, 2025
Grant was very helpful and explained…
Grant was very helpful and explained everything I needed.
September 3, 2025
Unprompted review
Soly Solar Panel Enquiry
Meeting with Soly was extremely productive. I was given all the time necessary to ask questions and have areas of concern or items I did not understand explained (extremely well). The Soly representative provided confidence through their knowledge and experience. Very satisfied.
September 2, 2025
Unprompted review
What a great phone conversation I have…
What a great phone conversation I have just have with a representative of Soly. None pushy and very knowledgeable, I was able to ask questions and not feel stupid. Thank You
September 1, 2025
Unprompted review
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