Installation was straightforward and everything was explained, couldn’t fault it, however we’ve since had a fault and have spent 2 months being passed between soly and GivEnergy and given the run aro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre sales support from Grant Silverman was first class and in fact the reason that we went with Soly. Your support and advice is by far better than your competitors. After sales support from Ameli... See more
Grant was detailed yet covered what in his experience would be a best fit for our potential solar battery needs. This was about identifying the right battery vs. the most costly battery. The objective... See more
James Lahart from the London office was excellent, 5*.Nothing was too much trouble. No question too big or too small excellent help with the whole process. Products purchase now just waiting for the i... See more
Company replied
Company details
About Soly
Written by the company
Soly aims to make solar energy accessible to all selling and leasing solar energy systems, batteries, and charging stations. The company currently operates in the Netherlands, Belgium, Germany, South Africa and Italy. A certified B Corp, Soly plans to supply 500K+ households & businesses with renewable energy by 2030.
For more than 10 years, we have been making solar energy accessible to everyone.
We have installed over 800,000 solar panels for over 31,000 customers already. Showing no signs of slowing down, we have secured new funding with the aim of launching in new markets throughout Europe.
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Contact info
1 Waterhouse Square, EC1N 2ST, London, United Kingdom
- +442081354710
- info@soly-energy.co.uk
- soly-energy.co.uk
4.3
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t decided yet as exploring other…
Haven’t decided yet as exploring other companies, but George was helpful and honest and, as I appreciated, didn’t provide any pressure, as some sellers do. Will decide next week, but Soly provided a fair price.
August 21, 2025
Telecon with Sanjeev Kumar for quotation for PV installation by Soly.
Sanjeev Kumar was very professional and his explanations of the pros and cons of my initial proposals, and Soly's proposed solutions/alternatives for the installation, excellent and a model of clarity.
August 21, 2025
Reply from Soly
Hi Judith,
Thank you for your kind words! We're so pleased to hear Amelio made the experience a positive one for you.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Easy to talk to
Easy to talk to, clear and concise explantions. No hard sell involved.
August 7, 2025
Unprompted review
Reply from Soly
Hi Andrew,
We’re really glad you found the process clear and easy to understand. Thanks for taking the time to share your feedback with us.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Poor attention to detail
Soly asking me to rate my purchase, when I haven’t bought anything. Pretty lackadaisical customer service, avoid, there are more professional solar outfits out there.
August 18, 2025
Reply from Soly
Hi Bob,
I’m sorry to hear about this experience. I completely understand how frustrating it must be to receive a request for feedback before moving forward. I’ve shared your comments with our team so we can prevent this from happening in future. Thank you for bringing it to our attention.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Easy chat
Easy chat. Considered all items I mentioned. Came up with a number of quotes for my consideration. Thanks
August 18, 2025
Unprompted review
Reply from Soly
Hi JR,
Thank you for your lovely feedback. We’re pleased to hear you felt listened to and had useful options to consider.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
You didn't turn up for the call or…
You didn't turn up for the call or answer my email.
Why are you asking for feedback for a meeting that didn't happen?
-----------------
(Edit) There was some issue with the call not happening this morning. My irritation was being asked to review a meeting which didn't happen and I did not intend or expect this to be public.
Soly got in touch later on and re-arranged the call. Very helpful this time.
August 18, 2025
Reply from Soly
Hi Iain,
We’re really sorry about the initial mix-up with your call. I’m glad we were able to reconnect and get things back on track. We appreciate your patience and are pleased you found the follow-up helpful.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
went around a few providers but Jamie…
went around a few providers but Jamie from Soly was the only one who didn’t feel pushy and listened to what I was after, so we have gone ahead. Amilio on follow up appointment was also very helpful and took his time checking everything. Awaiting install so I hope that will be as smooth and successful as the service side.
August 13, 2025
Reply from Soly
Hi Rhino,
Thank you for your thoughtful feedback. We’re delighted Jamie and Amelio were able to support you without any pressure. We’re looking forward to ensuring your installation goes just as smoothly.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Reply from Soly
Dear Customer,
Thank you for your kind review. We’re so pleased to hear you found our approach professional and informative, and that everything was explained clearly.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Polite, thoughtful and thorough.
A polite, friendly, thoughtful discussion where I was listened to and the conclusion felt authentic and doable.
August 13, 2025
Reply from Soly
Hi Jonathan,
We really appreciate your kind feedback. It’s great to hear the discussion felt thoughtful and authentic, and that the conclusion was both clear and achievable.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Grant was excellent
Grant was excellent! Very helpful, knowledgeable and easy to understand :)
August 12, 2025
Unprompted review
Reply from Soly
Hi BJ,
Thank you for sharing your experience. We’re so pleased to hear Grant was helpful, knowledgeable, and easy to understand.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Good knowledge and professional…
Good knowledge and professional approach to our conversation
August 12, 2025
Unprompted review
Reply from Soly
Hi Glenn,
We’re glad to hear you found the conversation professional and informative. Thank you for taking the time to leave us your feedback.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Helpful phone conversation
I had a very informative discussion with James, who was patient enough to explain everything very clearly to me.
August 11, 2025
Reply from Soly
Hi Julie,
Thank you for your kind words. We’re delighted to know James was patient and explained everything clearly during your conversation.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Clueless
The person that rang me was clueless it was a bad mobile line so I gave him my home number but the way he waffled on got on my nerves.
When discussing my Electric usage he said that my usage wouldn't be any higher if we didn't have our current 4kw Solar system fitted.
OMG where do they find these people.
Hopefully management/owners can play the call back and listen.
I had to terminate the call.
August 11, 2025
Unprompted review
Reply from Soly
Hi Gillian,
We’re really sorry to read about your experience and appreciate you sharing your honest feedback. We take calls like this seriously and will review what happened to ensure it’s addressed properly. Thank you for bringing it to our attention.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
They did not tell me I was expected to carry out my own site survey
Having agreed and paid a deposit to have a solar powered battery and car charging point installed I was then required to complete an on line form backed up by photographs, many of which were irrelevant This was difficult for me as I don't use a mobile phone.
I await to see if installation is successful
August 7, 2025
Reply from Soly
Dear Philip,
We’re sorry the survey process caused difficulty. Thank you for your feedback, we’ll look into ways we can better support customers through this step.
Sunny Regards,
Rosie ☀️
Great Service from Start to Finish
From start (with the quote) to finish (with the installation) the service given was exceptional.
Everything was explained fully before we accepted the offer - and everything went according to the plan set out.
The scaffolding team very friendly despite the pouring rain
All the on site engineers turned up on time and did a great job.
August 6, 2025
Unprompted review
Reply from Soly
Hi PW,
We’re thrilled to hear everything went smoothly from the quote through to installation. Thank you for recognising the efforts of our scaffolding and engineering teams, even in the pouring rain!
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Professionally handled.
The call was on time and Shankar explained everything in sufficient detail. My questions were answered and the whole session was handled efficiently.
The quote I had by email arrived very quickly and was very well presented. I am impressed and will give it serious consideration. Thanks.
August 7, 2025
Unprompted review
Reply from Soly
Hi Philip,
Thank you for your kind review. It’s great to hear Shankar was able to answer your questions clearly and that you received the quote quickly and professionally.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Excellent Service from John Telensky
John was incredibly helpful in providing a quote for a home battery solution. He took the time to explain everything clearly, answered all my questions, and made the process straightforward. Great customer service—highly recommended!
August 6, 2025
Unprompted review
Reply from Soly
Hi Mark,
We’re so pleased to hear John was able to make the process clear and straightforward for you. Thank you for highlighting his great customer service.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Your surveyor
Your surveyor, Mr Grant was very knowledgeable in the subject and took great pains to explain every detail to me including what options I could take up,
I would thoroughly recommend having a quote for this company due to the expertise of the surveyor.
August 6, 2025
Reply from Soly
Hi N Carr,
Thank you for your feedback. We’re delighted to hear Grant was able to explain everything in detail and provide you with a clear set of options.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
Professional knowledgable salesman.
Professional knowledgable salesman.
Open transparent discussions helped me understand product and services on offer..
Proposal issued immediately
Helping decision making
August 6, 2025
Unprompted review
Reply from Soly
Hi Mark,
We really appreciate your review. It’s great to hear you found the discussions open and transparent, and that the proposal helped with your decision-making.
If you have any further questions or require further assistance, please do not hesitate to contact us.
📧 Email: support@soly-energy.co.uk
📞 Phone: +442081354710
Sunny Regards,
Rosie ☀️
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