Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident. Unfortunatetly, like so many companies now, it took ages lis... See more
Company replied
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Review summary
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I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
Company replied
Company details
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Great
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
*AVOID* painfully bad
*AVOID* I've had such a BAD experience with this company I feel that I need to warn others. My named driver was involved in an accident, they told me I was at fault and I accepted it. I have committed DAYS on phone calls/emails and meetings. The case is very straightforward. 3 months on and I am still being HASSLED to provide copies of information I've already provided. They sent round a claims handler who arrived in jeans and a t shirt and had a young girl waiting in the car for him. I think he thought he was a CID officer and that I was up for murder!. He told me I needed to let him take photographs of me so that he could prove to the insurance company that he'd done a face to face meeting! Obviously the insurance company has trust issues with their 'CID officer'. Who knows where my photos will end up! I now have a data security RISK which I never had before dealing with Somerset Bridge. So UNPROFESSIONAL. They've sent me further requests for copies of drivers licences after I've already provided them multiple times. This company are DISORGANISED and UNPROFESSIONAL. They are impossible to deal with. I'm now 3 months on and still being asked for the same information. I WILL NEVER USE THIS COMPANY AGAIN. The small premium saving is not worth the HASSLE.
May 12, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I want to thank Danielle
I want to thank Danielle, made everything so easy for me, aided me and very good response time.
May 11, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thank you very much to the person I spoke with about my new claim
Thank you very much to the person I spoke with about my new claim. Karon was very helpful, nice and so polite and understanding. Very professional
May 8, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The person who i delt with was very…
The person who i delt with was very helpful
and informative .
May 1, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Having had to make my first claim
Having had to make my first claim and under upsetting circumstances ( I had been visiting my cousin who was on end of life care and on my way Home), Tom could not have ben more understanding and helpful and made the process so easy of processing my claim
May 1, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
SCAM COMPANY
April 30, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dismissed my claim without even speaking to me - 100% my fault!!!!!
Dismissed my claim without even speaking to me. Took a (brief explanation) from another family member on the policy who wasn't even present at the time of the accident. Looked at a few photos sent over and their decision - 100% my fault for pulling out a parking bay. The CCTV show it was clearly the other persons fault (this has been backed up by a police officer). However, they cannot or will not review the CCTV footage. To add insult to injury the 3rd party involved was speeding and on their phone at the time of the accident. I am appalled at this decision and will be taking the matter further. Avoid at all cost
April 25, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
My girlfriend had to cancel her…
My girlfriend had to cancel her insurance because of car broke down. They ripped another £121 for a cancellation. It's a company which can take your money. They covered by Go Skippy. Never use them again. AVOID
April 23, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was a little apprehensive after…
I was a little apprehensive after reading reviews but honestly I have had such a good and seamless experience. I made a claim via the third party insurance (Go Skippy) I am the non fault driver and my car was taken away for repairs that day and a hire the day after. It only took 3 weeks to get my car repaired and was updated throughout. Thank you so much.
March 25, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was fantastic and really helpful
Tom was fantastic and really helpful. Absolute credit to your company.
April 4, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with our agent. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thanks Tom for your help and kindness
I had an excellent experience working with Tom! He provided fantastic service, walking me through the entire process with patience and clarity. His attention to detail and willingness to help made everything so much easier to understand. Tom went above and beyond to ensure I felt comfortable and informed every step of the way. I truly appreciate his professionalism and dedication to helping me out. Highly recommend!
April 4, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We do understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stereo-typical Rip-Off Insurance Company
Contacted them for an emergency windscreen replacement and was give a date in 12 days time. Contacted them a 2nd time to emphasise the nature of the emergency and to try and get an earlier date and they said they would TRY and get back to me by the end of the day. They never, ever, did get back to me, so I organised the next day replacement windscreen through another company. They have now refused my refund claim because I never contacted them a 3rd time to chase them for their lack of action. Stereo-typical rip-off insurance company.
March 27, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Still waiting after 8 weeks
Still waiting after 8 weeks. In all that time only 1 contact from company that son did not initiate. That was from CoParts who gave assessment value of car which has not been paid. 5 stars to Holly in settlements who son spoke to and she said she would get on to it, that was 2 Fridays ago. She sent email saying her managers would deal with it on the Monday as she only worked Thursdays and Fridays did they? NO , still waiting.
January 30, 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service from the call…
Excellent service from the call handler.
All straight forward and set my mind at ease.
Really can't praise the company enough and will be recommending them to people.
March 20, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Efficient and empathetic when dealing…
Efficient and empathetic when dealing with claims.
March 19, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Highly recommended
Call customer service showed more than only exceptional commitment to my case. Advisors as Lilianna and Courtney stood out openness and full-understanding of my situation, as well as giving me extensive answers and explanations. That all lets me feel such a relief of stress and anxiety and of course successfully resolve my issues. Thanks for doing that ❤️
March 17, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agents and their managers!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was very helpful and understand
Tom was very helpful and understand.
We ran through the claim and details and he explained all that was needed
March 18, 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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