Songfinch Reviews 23,606

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

When I read the ratings here, I thought I'd made a massive mistake but I honestly couldn't be happier with my song by Jane from Texas. It's for my husband's 60th birthday and 10th wedding a... See more

Rated 5 out of 5 stars

5AM the Nice Astronaut made a song about my son that is beyond perfect. He is an incredibly talented writer and singer that incorporated every detail we hoped for into a fun and happy tune, exceeding... See more

Company replied

Rated 1 out of 5 stars

What an underwhelming experience: Paid $360 for Chat GPT to cobble together some incredibly lame song. This wouldn’t cut it as a nursery rhyme, never mind a meaningful song. After interactin... See more

Rated 5 out of 5 stars

Had an amazing experience creating a personal song for my wife with Shayan Regan. He is not only such an amazing kind person but has a phenomenal voice (my wife called Ed Sheeran esc) Such a uni... See more

Company replied

Company details

  1. Music Store
  2. Hobby Store

Written by the company

We craft an original song from your memories, experiences and feelings for you to share as a sincere and unique gift. Everyone has a great song inside them, but few people can bring it to life on their own. In 7 days, a professional songwriter produces a one-of-a-kind, radio-quality song that finally gives voice to all your heart’s unsung sentiments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company is a scam

This company is a scam. They clearly feed the prompts you give them to AI, the product sounds like it was written and performed by AI, they will not give you a refund after you realize you were scammed and they even blocked me on FB!

February 20, 2024
Unprompted review
Songfinch logo

Reply from Songfinch

Hello Emily,

We're sorry to hear you felt your experience with us was less than stellar. As mentioned in the correspondence with our Customer Success Team, our artists do not use AI in any capacity with our original song offering and they have never used it in the 8+ years we've been in business. All of the songs our artists compose are original compositions based on the details/information submitted and song preferences selected during the song builder. This is what separates us from a multitude of other companies offering a similar product. We take customer satisfaction seriously (especially when songs like yours are commissioned for such special occasions) and if you do decide to change your mind on a brand new song at no cost, our offer always stands. We're happy to continue working with you to provide you with a song closer to what you originally had in mind.

Rated 5 out of 5 stars

DLWN WAS 🔥

DLWN WAS 🔥. Absolutely spot on when capturing the feel and message. His vocal arrangement was exceptional, and he carried the message through the entire song with eloquence & harmony that were smooth as silk. I highly recommend him. Song writing abilities and pure talent set him apart.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

WASI is incredible

Wasi is incredible! He made the perfect song for my wife. She likes upbeat songs that make her laugh, (I’m the sentimental/romantic one.) This song somehow is both! Wasi is out here performing miracles! I can’t stop listening to this song, I’m trying to not get caught singing it around the house or listening to it in the car before my wife’s birthday when she hears it. I need a whole album. Truly amazing how great Wasi is!

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Just listened to a birthday song…

Just listened to a birthday song purchased through Song Finch - it was gloriously humorously perfect!!

February 15, 2024
Unprompted review
Songfinch logo

Reply from Songfinch

We are so, so happy to hear you loved the birthday song! Thank you very much for choosing to work with Songfinch :)

Rated 5 out of 5 stars

Repeat Customer

This is my second time ordering a personalized song through Songfinch. The first one was right on the mark and absolutely perfect. It was over a year ago, and we still listen to the song as it was just so perfect.

I purchased a song for my husband in February, and it wasn't what I expected. In hindsight, I realize that some Songfinch artists will use your words exactly so it sounds like you. For me, I wanted more of a lyrical expression and also a specific sound in the music. Customer service worked with me to select a new artist of whom I listened to lots of their songs and provided clear direction on a song vibe I was going for. I was also clearer about more thematic things I wanted in my song instead of it sounding more like a list of details related to us. When you request a song, be really specific about that to help your artist and also so you're not disappointed like I was. Thank you to Songfinch for working with me to get a song I loved, and thank you to my artist, Prettie Sample, for a stunning song.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Worth it

My man WaisonKey absolutely killed it with my custom song I can’t thank him and songfinch enough it was truely a one of a kind gift. WaisonKey delivered exactly what I wanted and better. I highly recommend him for anyone’s customer song !!

February 13, 2024
Unprompted review
Rated 2 out of 5 stars

Special gift turned out to be far from what I expected.

The first time I ordered a song, it was absolutely perfect! So, I thought it would be an amazing idea to gift a song for Valentine's Day to my loved one, especially since this year is going to be very special, and I wanted something unique and magical. However, it turned out that this new song was nothing like what I was expecting. While the lyrics are good, the beat is plain, and it feels like the artist didn't put in as much effort as my first purchase. I'm disappointed because, as I mentioned, I really wanted something great as my gift this year. I even bought an additional verse, the lyric art, and had my song added to Spotify, but I still don't like it. When I contacted customer service, they told me I needed to pay another $100 to change the melody, which I feel is unfair considering they offer a guarantee. They then said they would help me find another artist who could have my song ready before Valentine's Day, but it's already two days away and I haven't heard back since yesterday morning. I'm very concerned and sad about this situation.

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

False advertising

Beware - Songfinch promises a Worry-free guarantee that they will work with the customer until you are happy with the results. But after you pay for your song they tell you that only 5 lines of changes can be made even though their website states: Can I make changes to my original song once I hear it?
If you receive your original song and would like to make some changes, our Worry-Free Guarantee has your back. For no extra cost, you can make changes to your song's lyrics, plus an unlimited number of misspellings and mispronunciation fixes by simply using our Lyric Assist Tool. We've made it easy to tweak your song's lyrics to perfection!
When they were unwilling to stand behind what they advertise, I asked for a full refund which they refused.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

My Lady

Thank you for such a wonderful experience. I submitted my words and Daniel Lerner constructed a beautiful song and his voice was perfect. My lady had no idea and cried each of the 20 times she listened to it.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to have a song for my wife to celebrate our 25th wedding anniversary and Bubba James nailed it!

I wanted to have a song for my wife to celebrate our 25th wedding anniversary and researched several companies and artists. It was a little overwhelming but I decided on Songfinch and Bubba James. I’m glad I did. The process with Songfinch was easy and the song was delivered timely. Bubba wrote and performed an amazing radio quality song that I love and I know my wife will too! Bubba’s lyrics were thoughtful and the music and performance is simply amazing! I highly highly recommend Bubba James! Thank you Bubba!

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Website doesn't work

I have been trying to create my custom instant song for a week and the website is just sticking at "we are creating your song," the only time it ever got past that was on 1/31 and for the last week I can't finish my song. I am trying to finish for a special occasion and have sent three messages regarding this with no response.

February 7, 2024
Unprompted review
Rated 4 out of 5 stars

I received a amazing song

I received a song I didn’t expect and I love it. My artist is Jake Bennett and he did a great job with this song, I’m glad I found him in a mountain of artists.

Excellent things:
-Nice melody I didn’t expect. What I expected was different but great, I think my story was performed in another healing way, that’s why music is amazing.
-Song is performed in ABABAB form, length of song is great and easy to catch up.
-Amazing vocal. I plan to do a cover and his voice is my ideal range, also his voice is very attractive and wonderful.

Things to improve:
-One way communication. Writing a song to tell a story is very difficult if the artist just reads a few information. This platform doesn’t give a chance to let us communicate with artists. So if you don’t write your story in point and concentrate them within 700 characters and few sentences, the song will never come out in your ideal way. In second chances you can fix the lyrics, it is also “one way”. But luckily my artist did great so I can modify lyrics in 4 sentences. Yes, just 4! I think most of the songs need more because as I said they create a 3 minutes song with short stories.
-lyrics. The only thing to improve, but he did great work to be honest. I think he tried his best to work on it, tried to write all the information into the song although I expected lyrics to keep it simple. But generally it’s great and I love the result at the end.
Here are some suggestions for who want to create a song for their loved one. -Listen to the artist's demo as much as you can. That will help you find the right person.
-Streamline your story. Type the main message that you want your loved one to feel from the song. Artists will try to write all your stories into the song. If you type your entire life on it, the song will lose focus.
-Summarise your message in verses and rhymes. A better way to avoid your song being too ordinary. Don’t think it’s too hard, the more you work on it, the results will get closer to what you expected.
-Listen to your song many times before you modify the lyrics. Some artists will try to make it rhyme, if you don't want to break the balance, just listen and read the lyrics carefully.

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

2 stars for the title/ Dropped to 1 for horrible customer service

2 stars for the title. Same loop whole song, 4 chords. Not at all close to the examples I listed to. Out of almost 2000 characters they used 5 relative mentions , one which was wrong. One whole wasted verse had NOT ONE mention of anything about my story in it, but want to charge for another verse. No bridge in the song at all, just had to write this song in like an hour. Used the word cuz more times than my words. I have sent 3 emails , with 24 hours left to edit , I doubt I get any response. Not worth the money at this time. And now valentines day is almost here. WOW I am glad others had a better experience than mine. Three days later a response from customer service wanting to still charge for edit with not offering to fix lines...horrible customer service.

" FROM CUSTOMER SERVICE DEPT "
Hi Candie,

Thank you for reaching back!

Once more I am sorry to hear about the song not meeting your expectations, unfortunately, we don't instruct our artists on how to craft their instrumentals. As of right now, we would be unable to ask the artist to make any adjustments to the instrumentals of your song. You mentioned you would like to make some lyrical edits to the song and I would be more than happy to help with that. Now, we only 5 free edits and have an option that can boost the amount up to 10. However, that option would have a fee of $60 as we want to make sure the artist is properly compensated for their time. If you wish to proceed with either the free edits or the paid 10 edit option please let me know.

I look forward to hearing back from you.

Best.
Isidro Ruiz
Customer Experience Specialist

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best gift ever!

Surprised my husband with a custom song for our 10 year wedding anniversary, and oh boy did it bring us to tears. Our artist Dani Miché did an absolutely amazing job, the song is so beautifully written, her voice is stunning and it is now such an important part of our story, our very own song. 10/10 recommend songfinch and Dani Miché too, you won't regret it!

May 1, 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Candice, we're so happy that you and your husband loved the song Dani created! 10 years is an amazing accomplishment and we're so grateful we got to be a little part of your big day!! :) Thank you for your kind words and we hope to create with you again in the future

Rated 5 out of 5 stars

I received a song as a gift

I received a song as a gift. The best gift ever. This song will be a lifelong gift. Cannot not say enough about the work and product quality

December 30, 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hi Ann! We appreciate your review and are so happy to provide lifelong gifts of the best quality. Continue to keep us in mind for your future occasions as we would love to make a song for one of your loved ones as well! :)

Rated 5 out of 5 stars

The best gift I ever gave my fiancee

Like many people SongFinch had come up on my Instagram a few times. Taking the decision to spend 2024 travelling through Asia Christmas presents were a no go. This was perfect though. The system is so user friendly but it was the final product that was the most amazing part. Shayan Regan the author and performer of our song truly encompassed everything I wanted to convey in a song and more. In my fiancées words it was the sweetest gift I had ever given her.

December 31, 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey James,

We're so happy that you had such a positive experience with us! We'll be sure to pass these kind words along to Shayan and we hope we get to work with you again in the future. Have a wonderful year of traveling! :)

Rated 5 out of 5 stars

Great experience with them

Great experience with them. I recommend

November 6, 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey Leah, 

We're so happy you had a great experience with us! We can't wait to create with you again in the future :)

Rated 1 out of 5 stars

Not worry free, truly worry

I made two purchases for gifts for Christmas to my daughters and another one to my husband.
On both I had written the poem and had given specific information regarding tempo and artist preferences for each song. One of them was perfect, their “worry free and “well work on it until is perfect” is truly a lie as they will charge you even for minor edits. The second song, despite providing lyrics, background and artist references was a complete nightmare. I contacted them and they took three days to respond. Only to tell me they would charge me half of original cost to change it to the tempo I had originally requested. The lyrics were HORRIBLE. This was a heartfelt song for my husband that turned out sounding like an Avril Lavigne on drugs. I am EXTREMELY disappointed and despite my original experience. I wouldn’t recommend it to anyone.
Also, their customer service is not the best and you will not have any contact with the artist.

December 19, 2023
Unprompted review
Songfinch logo

Reply from Songfinch

Hey Lorena, thanks for leaving your honest feedback! 

I'm very sorry to hear that you're disappointed with your Songfinch experience. As a small company, we're always looking for ways to further improve your experience.

Hopefully, I can further clarify how our Worry-Free Guarantee operates. On our Lyric Assist Tool and our site, we specify that we can offer a finite amount of lyrical changes to each original song. The first round of lyrical changes is on us, however, if you'd like to make a second round of revisions we offer outside of lyrical changes, those will incur fees! Songfinch takes artist compensation very seriously and we charge for more intense edits to be sure each artist is fairly compensated for their time and talents. :)

We're a very small team here in Chicago and we get pretty busy during the holiday season but we always make sure to get you a response in 48-72 hours! Our site does not allow for direct contact with your artist, but, our team and the Lyric Assist Tool are available to help with any requests you've got! Please feel free to shoot us an email at support@songfinch.com and we'd be happy to further assist or clarify any of our offerings!

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