SonnyAdam LTD Reviews 

318
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for guiding them through the entire purchasing process smoothly. People note that employees are transparent, friendly, and always ready to answer questions without any pressure. Many buyers appreciate the personalized approach and the clean condition of the vehicles upon collection. Some reviewers were not happy with the poor after-sales support and difficult communication channels. Consumers also mentioned encountering unexpected vehicle mechanical issues shortly after purchase and experiencing frustrating delays. A few buyers reported difficulties in getting refunds or having faults properly repaired by the team.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting the friendly, professional, and... See more

Service

Reviewers mention positive feedback about service, noting that certain staff members are extremely helpful,... See more

Product

Consumers find the product to be a mixed experience, as many reviewers report purchasing vehicles in... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff members who... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment and frustration over numerous... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looked after by Hamza at Sonny Adams, great experience. Called up on the day and turned up and took the car for a test drive within minutes. Sorted out my car, my warranty and took care of any q... See more

Rated 5 out of 5 stars

Bought a Volvo from Sonny Adams, and Hamza was amazing throughout the whole process! Even though my credit wasn’t the best, he managed to get me approved with a great rate and worked out an incredible... See more

Rated 5 out of 5 stars

Hamza was very skilled in explaining how the warranty and PCP agreement works in great detail, and allowed me to come to my own decisions on those aspects. He was happy to let me test drive a Ford Pu... See more

Rated 5 out of 5 stars

Great customer service by Hamza and Hasan, I didn’t buy a car however the service they provided was top tier. It’s still early stages for me to buy a car but I’ll certainly be browsing sonny Adam’s... See more


Company details

  1. Used Car Dealer

Written by the company

Welcome to Sonny Adams Motor Company We have a huge selection of used cars to choose from, whether you're looking for your first car or a family car we will be able to find something that suits you. We have new stock arriving all the time, you can view our latest arrivals here or visit our showroom and test drive any of our vehicles.


Contact info

3.9

Great

TrustScore 4 out of 5

318 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(318)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT USE THIS GARAGE

DO NOT USE THIS GARAGE, ABSOLUTE SCAM.
Purchased a 25K vehicle here and the paint repairs we're completely bodged, so many issues with the vehicle a complete rip off for the price they was asking for! sales men so rude - rejected the vehicle and was confirmed to leave the vehicle by the aftersales manager and contact the finance company - so did this and they are now denying they confirmed the rejection. I have no vehicle, a young baby and can't get anything until this is sorted and everytime you ring this company they say they will get back to you and never do!!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Our great experience

We recently purchased our new car from Sonny Adam's LTD, and we couldn't be happier with the experience! Our salesperson, Hasan, was absolutely fantastic. He made the entire process incredibly smooth and helped us secure the best possible deal, even including a comprehensive warranty on our car. Hasan was exceptionally informative, guiding us through every step with clear explanations, and always maintained a friendly and approachable demeanor. We highly recommend Hasan and Sonny Adam's LTD to anyone looking for a new car and a truly positive buying experience!"

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Dealer …

Great people kept to the deal we agreed even though they a mistake on the price but still honored the original deal .Would recomend the dealer special thanks to
Mr Hasan he went above and beyond.
Pleasure doing business with you. Highly recommend

February 8, 2026
Unprompted review
Rated 3 out of 5 stars

Good overall but had some complaints

Hamza was super helpful and patient with explaining things- as some who doesn’t understand much about car he took the time to explain clearly and made the process very smooth.
However, there has been a car part that they have been delaying sending due to issues on their end and I find I am having to chase them which has not been an enjoyable experience these past 6 months and I still have not received the part.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Staff

Came down with my friend all the way from Scotland to pick up a ford focus. Staff were really helpful

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Unprofessional – Would Not Recommend

I had a very disappointing experience with Sonny Adam. I placed a deposit to reserve a car, only to discover during the test drive that the mileage had been misadvertised by around 20,000 miles. Because of this, I chose not to go ahead with the purchase.

What made the situation worse was the refund process. Despite being told the deposit was refundable, I had to chase the garage repeatedly over several weeks, with constant delays, excuses, and a lack of communication. It felt extremely unprofessional and caused unnecessary stress.

Based on my experience, I would strongly advise others to be cautious. Personally, I would not recommend this garage, and I would not hand over any money to them again.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a car from Sonny Adam 3…

I purchased a car from Sonny Adam 3 weeks ago. I was asked to leave a review on the same day, but I wanted to wait until I had driven the car for a few weeks to make sure everything was fine.

I’m super happy with the car and the customer service provided by Hamza, Hasan and the branch manager Mert.

After 6 days of driving, I noticed a very minor noise coming from the suspension. I called in and the aftersales team handled everything smoothly.
I brought the car back to Sonny Adam and the issue was resolved on the spot.

I’m very pleased with my purchase and highly recommend Sonny Adam.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful. My son loves his new car. They made sure everything was sorted on it for him.
Thanks Guys

November 13, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service

Hassan provided great customer service throughout the experience. Although we didn’t buy a car with them this time, we could consider using this garage in the future.

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to wait a little while before…

I wanted to wait a little while before I wrote my review to see how the service held up. I was a bit unsure initially because of some reviews I had seen, but I had found a really good deal on their website so I decided to visit anyway. So glad I did!! Staff were really helpful and seemed sensetive to the fact that it's a big purchase and I wanted to be sure. Didn't feel pressured at all, which I think is rare with car sales. Have had a few minor issues come up but it has been dealt with promptly and with great care. Definitely recommend, I would go back in the future.

August 14, 2025
Unprompted review

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