SophiabrownReviews 

I’m another victim - Please all report SophiaBrown and Nancy London to Action Fraud - they are one and the same and the sites need to be taken down and investigated . I bought a cashmere jumper - that was polyester . I have better quality dishcloths 😵‍💫🥲😵‍💫

!!!DO NOT BUY FROM THIS COMPANY!!!
Scammers, ordered some trainers in size 5 (38) they are more like a 6, no response to emails, no returns label or details in the bag! This company needs to be taken offline!!

Scam. Beware do not buy from here. The clothes are very poor quality and don't look like the images At the bottom of the returns policy it says that you can't return things on offer. Well it's all on offer all of the time.

Sophiabrown and Nancy London is the same CHINA company. Do not buy from this scammer. Item delivered is 'not as described' and no refunds. Quoting their non-refundable T&C on sale items. NOTE: All their items are on sale! LOL. Total disregard of consumer laws uk.

Clearly a scam, or probably technically a fake.
They ignore emails for a return and had the cheek to offer me a 50% discount on a future order when I complained about their lack of response, but no returns information.
Having said that, it looks like they are Chinese so that would just add to the cost.

Avoid avoid avoid.

N.B. it looks like there may be a craftsperson with this name working in London. This review is not about her, but about the website sophiabrownshop.com

Misleading advertising “made in UK” but waited for day to be shipped from shenzen,China.

Inaccurately advertised. Claimed jumper was Icelandic wool. Arrived in the wrong size made of acrylic. Refused refund. Offered voucher for a further purchase. Refused, no contact number. Appalling customer care. Do not buy from them

This has literally just gone under the name of NANCY
LONDON UK (nancy london.com); I have reported them to action fraud, written to companies house.......

Would give no stars if I could. Awful shoddy cheap jumper, very badly made. A better one could have been bought on a market stall for £10. Refused to refund when requested. They state they do not give refunds on discounted goods! ALL their goods are discounted. They are also affiliated to Nancy London so don’t order from them either! A total sham company do not use. On their website they say they have 4.5 stars in Trustpilot. Another lie!
I have reported them to Trading Standards although don’t hold up much hope as contrary to what they say it seems they are not a UK company.

I would give 0 but no option for that.
Totally agree website a scam and should be removed.
No refund and products advertised not cashmere but nylon polyester etc

Please do not use this company EVER.They are total scam merchants.Garments bear no resemblance to photos shown,material is very poor(Polyester).I contacted them for refund labels.only to be told there wasn't any and i had to send them to China by recognised courier at my own expense.I then send the garments back by the Royal Mail Tracking service on 03/01/24, at a cost of £22.75,and they had to be signed for when they were received at the warehouse,then i would receive my £60.00 refund.I am still waiting for my refund,as, according to the Royal Mail Tracking information the garments have been at Guangzou Customs since10/01/24,despite me having to declare to Royal Mail what they were.
I have sent numerous e-mails to Sophia Brown,but like a lot of reviewers,i've received no replies.

I repeat what i said earlier,avoid this company like the plague.100% scam merchants.

Hi all, I wanted to give you an update. I returned two jumpers that were ‘cashmere’ but as we know that was not the case.
I paid £27 to have them tracked and signed for to China . However 6 weeks later no response. I took photos of everything and contacted my bank and they started a claim on my behalf. I’ve now had a full refund of £72 for the jumpers. A small win and I will take the hit of the cost to return them just so Sophia Brown doesn’t pocket more of our money. Maybe if more people do this they will stop !!!!

SCAM ALERT!!!!!
Please do not buy from this site . I thought I was buying local . Clothing comes from China and is of inferior quality. Nothing like the the pictures on the site . When you request to return the item, they give you an address in China to post at your expense. SCAMMERS !!!!!

What a disgusting company. They are a fraud. Sell items that do not resemble quality. Items are very poor quality no labels . They ignore all communication for refunds. Fraudsters. Do not use at all. Pictures on line are not what you receive.

Trying to get a refund for awful quality clothes that look nothing like the website photo. Their initial reply was to offer at 30% voucher. I refused and asked for a returns label and refund. The company have not replied to my last three emails. Total scan, avoid

I hope you please read this as a honest review there product's are totally inferior complete scam the jumpers l received looked like they had been worn advertised as cashmere mixture they were cheap nylon no care labels on any of the jumpers threads pulled on the seems.l had no return email also no return forms changed my card that l paid on only for dustersl spent £90 please be aware

Totally scam - do not touch. Item arrived but was falling apart and appalling quality. Claims to be UK site abusing the fact their is another Sophie Brown company. Not UK, returns to China and no refund. You will pay for rubbish twice. They use a gmail email address to hide behind. Avoid!

The 'cashmere' jumper I ordered is very small and cheap looking . No labels. Definitely not cashmere. Very thin and poor quality.
I have requested a refund, lets see what happens.
I also thought it a UK company. Oh dear

I fell for this one. Total scammers. Sell themselves as UK company but are in China. Goods received mis described and very poor quality sent from China. Returned at my expense and no refund given. DO NOT USE this Company

Items looked nothing like the goods advertised, very poor quality
Goods arrived from China and not the UK so returns have to be sent to China at your own expense
No paperwork in packaging