Soren's House Reviews 

203
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent selection of unique and high-quality products, often highlighting the perfect assortment of items and independent brands available. Many people are also very satisfied with the fast and reliable delivery service, noting that orders arrive quickly, well-packaged, and often ahead of schedule. Reviewers frequently commend the overall quality of the products, finding them to be exactly as described and in perfect condition. However, some customers also noted significant issues with customer service, describing it as unresponsive, with ignored communications and a lack of proactive updates. A few other people experienced considerable delivery delays and missing parcels, with items arriving much later than the estimated timeframe.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great quality and design of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Customers had positive experiences with quality, frequently praising the great quality of products, with... See more

Order

People report positive experiences with order, with many customers expressing happiness with their purchases... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the truly impressive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more

Rated 5 out of 5 stars

Purchased an item from Soren's House as it was cheaper than direct from the manufacturer. Great price, packaged well and quick shipping. I did have an issue with the item (it was defective)... See more


Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.2

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(203)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

First time purchasing products from Soren’s house. The product was shipped and delivered quickly and well packaged. Thank you!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect gift

Bought my friend a keyring for her birthday - really lovely product and fast delivery.

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Products

I love the products I received from Kongens Slojd. The delivery was fast, and the products arrived three days later with Royal Mail.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Paid for the order which has not been received!

I have ordered a bed for my little girl weeks and weeks ago, which is delayed. Money has been taken yet I am unable to get in touch with anyone from the company. I have sent several emails, made phone calls and left a voice mail with no response at all.

Completely and utterly shocking services!

November 4, 2024
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Anna, I can see that you were emailed on 9th of October to explain that there was a manufacturing delay with this item and that the shipment was expected to arrive with us at the beginning of November. Customer services have emailed already this morning explaining that the shipment is due to arrive with us today, it may have gone into spam?

Best wishes,
Soren’s House

Rated 5 out of 5 stars

Beautiful service

We bought some Liewood winter hats and a pair of Konges Slojd Tomama Booties for our little one. Not only were the items beautiful, they were beautifully packaged. It felt so special to open them! Really happy with the order and the time it took to get here as well. Thank you

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted to have found this shop.

Easy to navigate website with a great selection of products. Order was dispatched and delivered promptly. The items are well made and work well. My only issue was I ideally would have also ordered a girl themed equivalent but there wasn't an option available.

September 26, 2024
Unprompted review
Rated 4 out of 5 stars

Lovely products

Lovely products. Really pleased with the quality of what I have received. Delivery took about 2-3 weeks longer than stated and no communication to let me know there was a delay. I had to chase. I think if there is a delay the customer should be informed without them having to check out what is going on.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

First time purchase from Soren's House

First time purchase from Soren's House. Items arrived very quickly, beautifully packaged. I hadn't appreciated their mission until i read the card that came with my items. I feel the shop beautifully represents their values and mission. Low/non tox quality items for children. Will happily buy again.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Pretty straightforward experience

I had a pretty straightforward experience with Soren’s House where I placed an order, everything arrived super fast and in a great condition. I don’t have any experience with their customer service. They stock most of our favorite brands so I’ll be a returning customer for sure especially since it’s an independent store with a focus on natural materials and ethical toys.

June 29, 2024
Unprompted review

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