Soren's House Reviews 197

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide selection of unique items available. Many people appreciate the fast delivery and the careful packaging, often noting that their orders arrived quickly and in perfect condition. However, some customers also noted significant issues with delivery times, especially for larger furniture items, experiencing delays and a lack of proactive communication regarding their orders. A few people were dissatisfied with customer service, mentioning unresponsiveness to inquiries about faulty products or delayed shipments.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many appreciate the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, quick shipping,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality of items, with some... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some waiting... See more

Customer service

Consumers find customer service to be ambiguous. While some customers, like Max, report incredible and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the... See more

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more


Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

"Above & Beyond"

"Above & Beyond"

​I cannot recommend Soren's House enough! We were in a tough spot when parts for our Oeuf bunk bed went missing during a move. Max was incredible and went above and beyond to help us. He took the time to check directly with the supplier for the correct assembly manual and coordinated the entire ordering and shipping process for the replacements. His communication was fantastic throughout. Oeuf should be very pleased to have such a dedicated supplier representing them. Truly impressive customer service!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I purched the wooden tumbling stones…

I purched the wooden tumbling stones for the children I work with and they did not disappoint the kids thoroughly enjoyed using their creative imagination whilst playing with the tumbling stones which i plan on buying more of to give the children a wider range to create more.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Love this website

Love this website! It allowed me to get a baby bottle from a French brand I’d been wanting to try. I really appreciate being able to access products from brands that aren’t always easy to find.

Highly recommend

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I have emailed this company twice and sent social media messages to no response regarding my faulty table that i purchased 4 months ago and they have not responded. Do not use this company!

March 31, 2026
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Chris, as explained on the instagram messages your emails had gone into spam. I’m so sorry about that! I have emailed Danielle today. We will get back to you ASAP with a resolution.

Best wishes,
Claire

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! A lovely variety of brands to choose from. My order arrived quickly and was exactly as described on the website. Great quality and excellent service - highly recommend!

February 9, 2026
Unprompted review
Rated 2 out of 5 stars

Very mixed experience so far

Very mixed experience so far. I ordered two items - one in stock and one with an expected delivery in a few weeks. The in-stock item arrived within a reasonable timeframe and was well packaged. However, the second item is now two weeks overdue compared to the original delivery estimate.

Customer service does not proactively update you about delays; you have to chase for information, and even then the responses are robotic and incomplete. Phone calls go unanswered. I like to support small businesses, but not when professionalism is lacking.

Update: poor communication and delays resume. For context when ordering, on the website 4 weeks was indicated, it’s been now just over 6 weeks and still no shipping confirmation. Being a small business doesn’t excuse this behaviour and incorrect delivery estimates provided when ordering.

February 13, 2026
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Defne,

Thank you for leaving us a review. The Lorena Canals item that you ordered quotes approximately 4 weeks for delivery, I am so sorry if this was missed. This will be arriving on our new shipment over the next week, we will get this to you as soon as received. We are a small family business and our phone lines are not always manned, but we do reply to voice messages. Thank you again for your patience, we will get this to you as soon as it arrives.

Best wishes,
Sally

Rated 5 out of 5 stars

Great online baby store

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s house for any baby bits again!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever she takes our granddaughter out for a walk. Dad has also been sneaking his hands inside them as well! She like having the ability to keep warm and have the use of her fingers when she needs them. They can be left attached to the pram. Great product. Delivery was quick and packaging perfect.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

absolutely love

absolutely love
There are so many unique gorgeous pieces and my sons love their prints and bear chair

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered two art prints for grandson’s…

Ordered two art prints for grandson’s nursery as first Christmas present. Three day delivery. Ten days later not received. Tried to phone and leave message - cut off. Sent email. No reply. Sent messages through automated links - email saying delivery would be sent that day and would receive email updates. Christmas Eve - no updates, no order received, no Christmas present for grandson’s first Christmas. Money taken. Really disappointed. Terrible customer service. Want to support independent retailers online but cannot support Soren’s House sadly.

December 24, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Alison,

I am so sorry about this. The prints that you ordered are delivered directly from the brand. I can see that customer services replied to you on the 18th of December, it may have gone into your spam folder? I’ll get this resolved for you urgently. Huge apologies again for the disappointment and inconvenience.

Best wishes,
Sally

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