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Soren's House Reviews 201

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TrustScore 4.5 out of 5

4.3

Toy Store
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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent selection available. Many people appreciate the fast delivery and the careful packaging of their orders, often noting that items arrived exactly as described and in perfect condition. The overall sentiment highlights satisfaction with both the items purchased and the efficiency of the service. However, some customers also noted significant issues with delivery times and customer service. A few people experienced considerable delays with their orders, with some items taking much longer than initially quoted to arrive, or not arriving at all. There were also instances where customers reported a lack of proactive updates from the company and difficulty getting responses to inquiries about delayed or faulty items, leading to frustration and a feeling of being misled.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers appreciate the great variety of brands and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report quick deliveries, well-packaged... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s h... See more

Rated 5 out of 5 stars

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever s... See more

Rated 5 out of 5 stars

I love Soren's house because they have so many lovely independent brands with high quality designs. Their product assortment is just perfect. The delivery is fast. The pricing is really fair.... See more

Rated 5 out of 5 stars

Purchased an item from Soren's House as it was cheaper than direct from the manufacturer. Great price, packaged well and quick shipping. I did have an issue with the item (it was defective)... See more

Company details

  1. Toy Store
  2. Children's Store

Written by the company

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

201 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Shocking and zero accountability

Really slow service iv never shopped anywhere that took over 2 to even dispatch.tracking is non existent.customer service just regurgitate delivery time scales despite it not even being dispatched yet.
I would off been better getting the item from a trusted store like John Lewis because the customer service and delivery is much better.
First and last time I shop here * update quoted to be delivered before the 29th and it’s still not here,customers prefere honesty and accountability from customer service not gaslighting customers that the product isn’t late.

May 24, 2025
Unprompted review
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Reply from Soren's House

Hi Victoria, the Banwood items clearly state 7-10 working days delivery on the product page so your item is due to arrive with you before the 29th. I have just resent your tracking email as it may have gone into spam. Thanks again for shopping with us.

Hi Victoria, the 29th is tomorrow. I can see that your tracking shows that your parcel has been sorted at the national hub and will be out for delivery tomorrow which is 10 working days since ordering. Thank you again and apologies for any confusion!

Rated 5 out of 5 stars

Exclusive brands with good customer service

We recently purchased a changing mat from Sorens House and were really impressed! They had a great selection of brands and products we couldn’t find anywhere else in the UK. Delivery was fast, and the wishlist feature made it super easy to share gift ideas with friends and family. Highly recommend for anyone preparing for a new arrival!

April 3, 2025
Unprompted review
Rated 4 out of 5 stars

Scooter I ordered broke 3 months later…

Scooter I ordered broke 3 months later I purchased. After a couple of emails we received a replacement.

January 31, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Andras,

I have just emailed a copy email from November 2024 regarding this. I am so sorry that this has still not been rectified for you, we were told that a spare part would be posted out to you once available and our ticket was closed in error. I will get this rectified for you today. Huge apologies again for any disappointment caused.

Best wishes,
Sally

Rated 1 out of 5 stars

Awful experience

Awful experience. Don’t order large pieces of furniture from this company, they do not keep you up to date on delivery times and delays. Both times I have ordered furniture I have had to chase for updates on shipments, they have not notified me when a delay has occurred, communication is just awful. I am over 1k out of pocket still waiting on a bed being delivered nearly 6 weeks after ordering it and will be pursuing a chargeback with my bank next week if I don’t hear anything on Monday. Avoid!

May 10, 2025
Unprompted review
Soren's House logo

Reply from Soren's House

Hi Antonia,

I’m so sorry that your item was delayed, we have experienced several delays with customs because of Easter and bank holidays. Your bed has already been collected by our courier who will be in contact to organise your delivery. You should have received a despatch email, it may have gone into spam?

Best wishes,
Claire

Hi Antonia,

I can see that your bed has been delivered by our couriers today. Apologies again for the delay which was caused by Easter and bank holidays. Please let me know if we can help with anything else.

Best wishes,
Claire

Rated 5 out of 5 stars

Great service

My delivery was delayed due to a supplier issue but the communication and service was great right through. The chest has now been delivered and it's gorgeous 🤩

April 30, 2025
Rated 1 out of 5 stars

Poor customer service.

I ordered numerous items where the delivery time was approximately 4 weeks, the items arrived considerably later than this (up to 9 weeks after ordering), the company never volunteered any delivery updates and when they replied to my requests for information re. Delivery timescales I was provided inaccurate and inconsistent information.

April 29, 2025
Soren's House logo

Reply from Soren's House

Hi Natalie, thank you for leaving us a review. I can see from your order that you had 5 x Lorena Canals items on your order with delivery of approximately 4 weeks. I can see that one of the items was later than expected due to a delay at manufacturing and that this was delivered last week. Apologies again for the unforeseen delay and for any disappointment caused.

Best,
Soren’s House

Rated 5 out of 5 stars

Super speedy delivery

Made the order on Friday afternoon and it was delivered by Saturday, I really don’t think I ordered any kind of next day delivery, just the only one the offered, so was really impressed how quickly it arrived. Item was well packaged too. All in all very happy with everything.

April 3, 2025

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