Soren's House Reviews 

Excellent service. Speedy dispatch and shipping.

Lovely independent shop with great brands and great sales!
Really personable customer service, went out of their way to help me get my items after Royal Mail returned them unexpectedly.

Quick delivery, however, I purchased something in the wrong colour by mistake. I have been phoning, emailing and DM’ing on Instagram but have had no response at all. So disappointing and am left with a product that isn’t suitable. Would be great if someone could respond!

I come to Soren's House every time a friend or family member has a baby - I love the choice of products they offer and I'm particularly obsessed with the muslins as the quality is fantastic. I've no doubt I'll be coming back again and again!

Amazing company, I have bought from this company many times now and all my deliveries and items have been great!!! My products came very quickly and well packaged. The price of my items were very reasonable and I always look here first before buying from anywhere else. Amazing company.

Always have lovely products that I can’t find anywhere else, and deliver in a timely manner! Lovely small business

I absolutely love Soren’s house! They have such a beautiful curated online shop for all new parents to be. They make buying gifts for little ones a doddle and the speed of delivery and packaging is always super fast. They have a great rewards scheme and just generally have a lovely brand.

Ordered a kura carseat blanket
Which never arrived been two weeks and yet i get no response
The most lowest and disgusting company i have come across.
Theyre thiefs

Bought an item for Christmas, it never arrived! I then contacted the company regarding the issue, had one ema back and then no response after that. I have tried calling multiple times and have emailed multiple times but I am being totally ignored. Would not recommend. Such a shame as I try and buy from small businesses but this behaviour is just awful from a company.

Item never arrived. Had to contact them. They said item was coming straight from supplier and would chase. Then cancelled my order saying it was out of stock. When I checked it was still in stock and then didn’t respond.

To your reply!
you didnt cancel the order once you realised, it was cancelled 2 weeks after the order after I chased it becuase it hadn't arrived. You also told me that it would be coming for a company Olli and Ella not yourselves and it is very much in stock on their website so again another lie!

Poor customer service. Ordered product with plenty of time before Christmas. Took them a week to ship the product. Now they tell me it’s been shipped, but it’s not with the courier yet. Definitely won’t arrive in time for Christmas, so my child is without a present from his parents. No response to emails or phone calls. This may be a small, family run business, but that’s no excuse for over promising on what you can deliver.

I never received my order. After emailing multiple times, the customer service team were slow to respond and did not want to help get it resolved. Their courier company delivered it to the wrong house. Made an order for my best mate's little boy, so really frustrated I've just lost my money.

As per the comment below; I contacted Soren's House a few weeks after ordering and didn't hear back. They 'delivered' the package to a neighbour doors away (not my immediate neighbours) and it was never received by any of them.

Overall - really disappointed with the customer service from Soren's House. They've continued to argue with me instead of resolving the issue, and I've lost my money, without the items I initially ordered.

I originally had a missing item from an order placed early august, they sent this out but was faulty. Since I have chased to find out where my replacement order is and was advised 2 weeks ago they would chase this up for me.

Have since tried contacting them 2 or 3 times to chase order, ask for a refund and heard nothing. So very disappointed with service and still await to hear from them to resolve mid September.

I just love this store! Perfect time and time for my godsons gifts! Love the choice. Thank you!

Just received another parcel from Soren's House. A lovely selection of bits and bobs for my manager before he heads off on paternity leave. Lovely quality, well packaged and arrived Monday morning despite me placing my order end of last week which was a bank holiday!! :)

This store is perfect if you are looking for beautiful, unique and high quality presents for children and loved ones.
I have used Soren's House several times now and it is quickly becoming my go to shop online!
Orders always arrive promptly, in lovely packaging and the service is fantastic.
I would highly recommend and regularly do to friends and family.
Thank you Soren's House!

Love my felt mobile for my new baby’s room - such a good selection available on here. Great customer service too. Thanks

Really unhappy with response of customer service. Awaiting for 8 days to hear about delivery of a banwood bike to our granddaughter. It will be her birthday tomorrow and am trying to get my order but no helpful response from customer service. I've checked product page and it says delivery within 3 to 4 working days.

Speedy customer service. Replied quickly to my query. Unfortunately didn’t need the product anymore but the refund came within a few days.

Amazing products and service!

Will definitely shop again!