We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more
Company replied
Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more
Company replied
So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more
Company replied
Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Edgar is excellent sales consultant
Edgar is excellent sales consultant. Prompt service, punctual, detailed and clear in explanation. We look forward to proceed buying the property we are dealing with him now.
April 25, 2026
Unprompted review
Reply from SO Resi
Hi Tasnia,
Thank you very much for your kind feedback.
We’re delighted to hear such positive comments about Edgar. Providing prompt, clear, and professional service is extremely important to us, and it’s great to know Edgar has supported you so well throughout your journey so far.
We wish you every success with your purchase and look forward to continuing to support you moving forward.
Kind regards,
SO Resi Sales Hub Team
Klaudia is always professional and…
Klaudia is always professional and happy to assist.
with prompt replies and concise information
April 21, 2026
Unprompted review
Reply from SO Resi
Hi T Martin,
Thank you so much for taking the time to leave a 5‑star review.
We’re really pleased to hear about your positive experience with Klaudia. Your feedback is truly appreciated.
Kind regards,
SO Resi Sales Hub Team
Great experience and Weronika was helpful.
Weronika assisted with our rent to buy scheme. I am very happy with the service and the help Weronika provided.
Very straightforward process and recomendable.
April 24, 2026
Unprompted review
Reply from SO Resi
Hi Imu,
Thank you for your lovely feedback. We’re so pleased to hear that you had a great experience and that Weronika was able to support you throughout the Rent to Buy process.
It’s great to know you found everything straightforward and felt well supported along the way. We’ll be sure to pass your kind comments on to Weronika, who will be delighted to hear them.
Thank you for recommending us, and we wish you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Very happy
I had a really positive experience with So Resi. Weronika was especially helpful throughout the process and made a big difference in helping me understand what was happening at each stage. She explained the process clearly, and helped calm my nerves when things felt uncertain. Overall, the process felt much smoother than I expected, and I’m very grateful for the support.
April 26, 2026
Unprompted review
Reply from SO Resi
Hi Joana,
Thank you so much for sharing your experience with us. We’re really pleased to hear that you had such a positive journey with SO Resi and that Weronika was able to support you so effectively throughout the process.
We’re delighted that the process felt smoother than expected and that you felt well supported along the way.
We’ll be sure to pass your kind feedback on to Weronika, and we wish you all the very best moving forward.
Kind regards
SO Resi Sales Hub Team
Reply from SO Resi
Hi Sangeetha,
Thank you for your kind feedback. We’re delighted to hear you had such a positive experience with the team and that Francesca was able to support you so well.
We’ll be sure to share your lovely comments with her — she’ll be thrilled to hear them. Thank you again for taking the time to leave a review.
Kind regards
SO Resi Sales Hub Team
Anna has been helping me through the…
Anna has been helping me through the process of getting into the share ownership scheme, it hasn’t been an easy journey but she has done everything she can and didn’t give up! Thank you so much for all your help to provide me and my son with a beautiful home!
April 23, 2026
Unprompted review
Reply from SO Resi
Hi Elle,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Anna was able to support you throughout your Shared Ownership journey.
We’ll be sure to pass your kind words on to her — she will be truly touched by your feedback.
Wishing you and your son every happiness in your new home.
Kind regards
SO Resi Sales Hub Team
Sylvanna was great in communicating…
Sylvanna was great in communicating with me and chasing solicitors for updates. I would not recommend Owen Paulo solicitors.
I was grateful for the bonus incentive.
March 31, 2026
Unprompted review
Reply from SO Resi
Hi Ian,
Thank you for taking the time to share your experience. We’re really pleased to hear that Sylvanna communicated clearly and proactively and kept things moving with regular updates.
We’re also delighted to hear that the bonus incentive was appreciated.
Thank you again for your feedback – it’s very much valued.
Kind regards
SO Resi Sales Hub Team
our consultant Francesca Hogben was…
our consultant Francesca Hogben was very helpful, friendly, and approachable. She explained everything clearly and made us feel comfortable during the viewing. It was a very positive experience, and we appreciated how welcoming and professional she was.
April 10, 2026
Unprompted review
Reply from SO Resi
Hi Jinu,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that Francesca made your viewing such a positive experience and that you felt comfortable, well‑informed, and welcomed throughout.
We’ll be sure to pass your kind comments on to Francesca — she’ll really appreciate them. Thank you again for choosing So Resi, and we wish you all the best with your next steps.
Kind regards
SO Resi Sales Hub Team
Outstanding experience with…
We had an outstanding experience with Soresi Peckham from the very first contact. The Senior Sales Consultant, Renee, is a great asset to the company and has added value to our property ownership journey by being kind, patient, informative, professional, efficient and empathetic. She added the human element to a very figure-driven process. We fell in love with the properties, which offer excellent value for money given their location, space, and the opportunity to get on the property ladder.
March 27, 2026
Unprompted review
Reply from SO Resi
Hi Isabelle,
Thank you for taking the time to share such positive feedback. We’re delighted to hear about your outstanding experience at SO Resi Peckham and that Renee was able to support you with such care, professionalism, and empathy throughout your journey. We’re pleased you found value in both the service and the properties, and we wish you every success as you take this exciting step onto the property ladder.
Kind Regards,
The SO Resi Team
We had such a positive experience…
We had such a positive experience working with Anna and the team at Soresi, and I felt it was important to share.
From start to finish, the process of getting onto the property ladder felt smooth, well-supported, and far less stressful than we expected. Anna was incredibly helpful throughout—always prompt in her communication, clear in her explanations, and patient whenever we had questions.
The whole team at Soresi made sure we had everything we needed at each stage, which really gave us confidence and peace of mind. It never felt like we were left figuring things out on our own.
We’re truly grateful for the professionalism, support, and care shown to us during this journey. I would highly recommend Anna and the Soresi team to anyone looking for a reliable and supportive partner when buying a home.
April 10, 2026
Unprompted review
Reply from SO Resi
Hi
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that your experience with SO Resi felt smooth, well-supported, and less stressful than expected.
Anna will be so pleased to know that her clear communication, patience, and support made a positive difference for you, and we’ll be sure to pass on your kind words to her and the wider team.
Congratulations on taking this step onto the property ladder, and thank you for recommending SO Resi.
Kind regards
SO Resi Sales Hub Team
As a first time buyer,I had a smooth…
As a first time buyer,I had a smooth and easy journey through my Shared Owner ship scheme.
The sales team, specially Ayse and Tem were kind,helpful and responsive.They guided me through every steps and informed me about all the procedure.
Wish them the best and thanks SO Resi for their best support.
April 15, 2026
Unprompted review
Reply from SO Resi
Hi Omid
Thank you for taking the time to share your experience. We’re so pleased to hear that your Shared Ownership journey was smooth and positive, especially as a first-time buyer.
Ayse and Tem will be delighted to know their support, guidance, and responsiveness made a difference for you. We’ll be sure to pass on your kind words.
Wishing you all the very best in your new home, and thank you for choosing SO Resi!
Kind regards
SO Resi Sales Hub Team
Highly Recommended!
My experience with SO Resi, especially working with Vanessa Aluko, was incredibly smooth from start to finish. She was always available whenever I needed support or information, and her responses were consistently prompt and helpful. I’m so grateful for how easy SO Resi made my first step onto the property ladder. Highly recommended!
April 16, 2026
Unprompted review
Reply from SO Resi
Hi Antri
Thank you so much for sharing your experience with us.
We’re delighted to hear that your journey with SO Resi was so smooth and that Vanessa was able to support you throughout the process. Being available, responsive, and helpful is something we really pride ourselves on, so it’s wonderful to know this made your first step onto the property ladder an easy one.
We’ll be sure to pass on your kind words to Vanessa.
Kind regards
SO Resi Sales Hub Team
Anna has been truly amazing
Anna has been truly amazing. Has made this journey a stress free and easy process. Communications has been great. It has been such a straight forward process. Can't thank anna enough for everything she has done for us. Everything was explained and made clear as this is our first time would highly recommend
April 16, 2026
Unprompted review
Reply from SO Resi
Hi Amy
Thank you so much for taking the time to leave such a lovely review.
We’re absolutely delighted to hear that Anna made the process stress-free and easy for you. Clear communication and support are so important to us, so it’s great to know everything was explained clearly and the journey felt straightforward.
We’ll be sure to pass on your kind words to Anna. Wishing you all the very best, and thank you again for the recommendation!
Kind regards
SO Resi Sales Hub Team
Shared Ownership Staircasing
I bought a shared ownership with another company over 10 years ago and since then my property was bought and managed by SO Resi (or is it Resi Housing, i dont know anymore as they are the same but different when wanting information) We decided to staircase to 100% and had nothing but trouble. The solicitors were hard to get hold of and there were many issues which took longer than needed to get through. It took a whole year to complete and extra money for surveys as they ran out and solicitors charges due to the amount of chasing required, insane considering we were buying the house we lived in.
Then there is the whole issue with the management company. during the process it turned out a certificate was required from the management company but turns out they went dormant over 6 years ago and no one else took over so where was the service charge money going and who was servicing the area? They could not tell me and EVENTUALLY gave in and refunded me 6 years of payments and stopped taking payments for work not being done. (have not done the same for others in the same position).
Since we have completed i was promised the final paperwork within 10 working days including a breakdown of the refund etc. Well i am STILL waiting for this over 10 weeks later even though i have called and emailed several times, this is where i keep being told i need to speak with Resi Housing who tell me i need to speak with So Resi!?! (my named person through the process has since left the company).
I would NOT go through this company as no one seems to know what is going on and you just get passed from one area to another.
April 14, 2026
Unprompted review
Reply from SO Resi
Hi Kris,
Thank you for taking the time to share your experience. We’re very sorry to hear how difficult this process has been for you, and we recognise the impact that ongoing delays and unclear communication can cause.
To clarify, So Resi and Resi Housing are separate organisations. So Resi supports with shared ownership staircasing transactions on behalf of Resi Housing, but we are not the landlord or the managing agent for the property.
We would genuinely like the opportunity to look into the issues you’ve raised, particularly around the outstanding post completion information you mentioned. If you are able to email sales@soresi.co.uk with some details about your case, our team can investigate further and see how we can help support a resolution.
Thank you again for taking the time to provide your feedback.
Kind regards
SO Resi Sales Hub Team
Smooth and quick process
Vanessa was extremely helpful throughout the entire process, with an extremely quick turnaround time due to her promptness and effectiveness at the whole process. I would highly recommend to anyone going through the Shared Ownership process!
December 22, 2025
Unprompted review
Reply from SO Resi
Hi Louis,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that Vanessa was able to support you so effectively throughout the process.
Your recommendation means a great deal to us, and we wish you all the very best in your Shared Ownership journey.
Kind regards,
So Resi Sales Hub Team
Avoid at all costs!!
Avoid at all costs!!
I have never experienced such poor communication from an organisation. Although my flat had sold, the purchase of my new home fell through due to a lack of coordination between So Resi and the seller’s estate agent. As a result, I lost a property I loved through no fault of my own and someone not doing their job properly.
Despite making numerous phone calls and sending multiple emails, I was consistently ignored. Based on this experience, I would strongly advise anyone looking to sell their property in the future to consider alternative options.
April 13, 2026
Unprompted review
Reply from SO Resi
Hi Emma,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the frustration you’ve described.
At this time, we’ve been unable to locate any record of you or your case on our systems, and we haven’t received further information from you that would allow us to investigate this in more detail.
We would genuinely like the opportunity to look into what has happened and understand the issues you’ve raised.
If you’re able to, please email sales@soresi.co.uk with some additional details (such as the property address), and our team will be happy to review this further and see how we can assist.
Thank you for taking the time to raise your concerns.
Kind regards
SO Resi Sales Hub Team
Nightmare Customer Service
Thanks for your reply - Keep in touch! Chance would be a fine thing! My daughter has kept in touch, it is getting responses from you that we have the issue with. 14 days it has taken!
Posting on behalf of my daughter. So Resi are an absolute nightmare to deal with. Daughter had a buyer for her flat 31/03, but still no update from So Resi about whether the lady was successful in her mortgage application etc, despite her chasing every single day. My daughter is about to lose the property she wants to buy and all because So Resi cannot be bothered to answer calls and emails. Even her estate agent has tried contacting them to hurry things along to no avail. If you are buying from them, they answer, now she is selling nobody wants to help. Dreadful customer service
April 14, 2026
Unprompted review
Reply from SO Resi
H Lisa,
Thank you for taking the time to share this, and I’m really sorry to hear how stressful this experience has been for your daughter.
We fully appreciate how worrying and upsetting delays can feel, particularly when there’s an onward purchase involved. I can confirm that we have made contact today, and your daughter has now been provided with an update and advised on the next steps to help her understand where things stand and what to expect moving forward.
If your daughter has any further questions or needs additional support, please do encourage her to keep in touch with us directly so we can continue to assist.
Thank you again for raising this with us.
Kind regards
SO Resi Sales Hub team
Everything from the viewing of the…
Everything from the viewing of the house to move in date went very well and Francesca Hogben who was our point of contact was very helpful and has managed to get us moving at a very short notice as we wanted. She has gone above expectations to meet our deadline and has been a pleasure to deal with.
March 31, 2026
Unprompted review
Reply from SO Resi
Hi Oskar,
Thank you for your kind feedback. We’re really pleased to hear everything went smoothly and that Francesca was able to support you with a quick turnaround. We’ll be sure to pass on your lovely comments to her.
Wishing you all the best in your new home!
Kind regards,
So Resi Sales Hub Team
Staircasing
We have recently staircased and completed the sale with soresi. I am rating here the second half of the process, when our case had been passed to the aftersale consultant. (My overall experience would be different, which I am happy to discuss with soresi management for learning).
Just to say, Sylvana was brilliant, she was ever so quick to reply, always helpful and pushed our case forward to take advantage of the incentive. I am ever so grateful that our case got allocated to her, I really felt like that she handeled our case with compassion.
March 30, 2026
Unprompted review
Reply from SO Resi
Hi Ha,
Thank you for your fantastic review. We’re delighted to hear that your staircasing journey with SoResi was smooth, well organised, and stress‑free from start to finish.
Your kind feedback will be shared with the team – Sylvana will be thrilled to know their support and professionalism made such a positive difference.
Thank you for choosing So Resi
Kind regards,
So Resi Sales Hub Team
Huw from the So Resi office in peckham
Huw from the So Resi office in peckham, has amazing customer services, He's helped myself and a number of residents who have recently moved in the new building.
He's gone above and beyond and we're really grateful to have you in the So Resi peckham office.
Thank you for all of your help and amazing customer service
Jai Forde Resident
April 2, 2026
Unprompted review
Reply from SO Resi
Hi Jessica,
Thank you for your fantastic review. We’re delighted to hear that your home-buying journey with SoResi was smooth, well organised, and stress‑free from start to finish.
Your kind feedback will be shared with the team – Huw will be thrilled to know their support and professionalism made such a positive difference.
Thank you for choosing So Resi, and we wish you every happiness in your new home.
Kind regards,
So Resi Sales Hub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.